i mean what did u expect honestly , it was a 99.995% discount
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yeah but the devs still have the rights to revoke the keys
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Maybe he expected what happens normally in price glitches..
Steam does not revoke/remove your game and whoever gets it during the price glitch gets away with it.
So what will happen to the people who got these keys via trades?
Who's responsible for this shit if it is not Steam?
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But steam sold those codes. So who's responsible if they are revoked with the reason they are sold for too cheap?
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oh yeah its steams responsibility alright , but they aren't the ones who revoked the codes , u can only hope for a refund in this case , and for the people who decided to trade for something like this well its their own problem
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Btw, don't misunderstand, I am not supporting this abuse shit, like people giving away 10x or anything. I am actually against it even suggested that the price should be set to 0 yesterday which actually happened :)
But Steam should have a consistent policy on these price glitches.. Usually whatever you get during a price glitch is yours now they are doing this..
People getting these through trade or other means(giveaway wins etc) are being victims to their inconsistent policy..
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and it probably would have been " your's"
if it wasn't a pack for a mmo. :S
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Get on with it, call it a harsh lesson. And those 24 baht for each copy is even an easy price. Don't expect to get dry from water. I mean we were like bank robbers: Bang, Bang! LVL 10 on steamgifts, easy life, easy wins. But for each powerful men there comes an end, shazam, 0 points worth each, we already in jail.
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What level did you reach with 3 copies when it's still not free? Just wanna know. XD
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I've reached lvl 3, but 1 winner still isn't claim his copy, so it would be lvl 4, besides that i had 2 copies just in my invetory (WHICH I REFUNDED YES OMG SPARE 50 BAHT GEEZ), so if this would've worked out, i would be about lvl 5-6, not sure, coz point are reducing with each lvl or something like that.
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Goddamn, you got screwed over royally. Then again, that's expected considering what you were doing was CV abuse (99.995% discount). I also doubt you would have gotten CV anyway once the game went into the free list retroactively.
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atleast rift boosted my blacklist yesterday
:')
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Steam has started allowing devs/publishers to revoke keys that were bought via price-fuckups, it's been like this for a while, why would you even make giveaways for something that is 99.9% sure to get revoked.
There used to be a time when Steam would take the responsibility and let us keep the games (ahh the days of Russian price-exploit trading), but those days are long gone.
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Because I don't know of course. Did they make official statement anywhere?
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To be fair some publishers don't care and let these price-glitches pass by, but in most cases recently I've seen the keys being revoked (not limited to glitches on Steam).
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So now what should we do? The owner giveaway and the winner? I won 1 copy of it yesterday, now the code become invalid.
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If I understand the system correctly you can agree to let the giveaway be deleted.
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But who decide to delete it? Supporter auto delete it or the giveaway owner? What if the owner do nothing, I have to mark as not received? But seem like the DLC still there at this moment.
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If the game you won got revoked, you should comment on the giveaway to inform the giveaway creator of this situation. If the giveaway creator does not provide a replacement key/gift, you should mark the giveaway "Not Received". The giveaway creator might decide to delete the giveaway - for that to happen he will have to ask for your permission.
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I wish things are that simple. The problem here is: The DLC is not revoked, its still there, I receive no message from Valve. But the code after active that DLC became invalid.
For more info you should read this topic about that code, you'll understand all: http://steamcommunity.com/app/39120/discussions/0/792924952902450365/
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Basically they invalidate CD-key given from redeeming Steam key. So Steam account still have the package. But you can't redeem anything from it.
And I doubt replacement key/gift will do the trick since the package is already in winner account, not usable so winner can't activate already own product.
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That's what you get for attempting CV abuse, punk! That's right, life is a bitch and it's screwing you over! Karma muthafu-
Wait. Wait, where am I? Oh, sorry, I was sleepwalking.
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So you abused the price glitch and then when the keys got revoked you contacted steam support to help you. Have you no shame lol?
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He payed about 12 bucks for those, he better get the elite support treatment.
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looks like your going to have to buy 17 copys of it now to give to your winners or have a bunch of "not received" on your profile,,,ouch.
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What, spend $2549.83 for some people over the internet and get no benefit from it? Yeah, sure, I can totally see that happening...
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haha oh im sure he wont but thats about all he can do if he wants to keep his steamgifts account clean,lesson learned tho dont give away games received from price glitches:)~
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if the transaction was successful, he can give them away and what they made by reclaiming the key is illegal in many country
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Why not? SG is the kind of site to begin with - "Spend money for people on the internet and get no benefit" kind.
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exploiting has never been so fun
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I know, right? I had fun and I didn't even exploit. :O
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i thought you couldnt even trade stuff for like 2 weeks after buying it.....
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Isn't it against the rules to give away free games and games with huge price glitches?
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You can't giveaway free games since it'll be removed from game list. Don't know about giving it away before it's added to the list though.
For price glitch case, I don't see it anywhere, at least in the FAQ. Maybe it's good opportunity to add it.
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That's terrible business practise. Imagine if amazon accidentally put up the latest iPhone for 10 dollars, people would buy it, then Apple decides to remotely disable each and every one of them. Who'll be the dick: the ones who exploited the price glitch or the product creator for punishing them for not paying enough money?
Products disabled for acquiring them with illegitimate methods, that's perfectly understandable. Products disabled because somebody along the store chain made a temporarily error, that only shows greed.
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I wouldn't call it "exploit", at least in your example. How would people know that it's a glitch or not.
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Amazon also lists the discount in percentage, and they too have local pricing (more than Steam does). So, just by looking at it, you cannot tell if something is a glitch or an actual sale at either site.
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This all depends on what country you live in, here in the UK, Trion Worlds would be breaking the law.
I assume you received the Steam keys you bought?
UK law says:
"The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.
As with in-store purchases, once a customer has received their order a retailer generally has no right to claw back any money."
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I bought it from Steam store so I received the gift alright. But it seems the CD-key given to redeem the goods on Trion Worlds had been invalidated.
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I'd kick up a fuss. Tell them they're in breech of your countries' statutory rights and you have already been in-contact with your local trading standards bureau..
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Probably in whole EU, Trion Worlds would have broken the law.
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Most SEA country do not have such laws, especially not for digital goods.
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If you buy it a gift for you and maybe another for your best friend it's ok that, but if you buy many gift for trade, that's is greedy... hoggishness!
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normally steam honors price glitches, this was all Trion's doing. Which explains why steam didn't revoke the gifts and refund you the cash.
Kind of sucks, as Steam normally honors price glitches, in fact almost every retailer I've seen honors price glitches.
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trion deserved a mjolnir banhammer from the almighty thor odinson...
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The sense of entitlement is astounding.
If it's truly a glitch, and it is corrected within a reasonable amount of time (say 24 hours) the online retailer has every right to refund people the purchase price and revoke the key. This is the information age. Computers and code will screw up occasionally.
If you are refunded, you have lost nothing.
This overwhelming sense of entitlement is so a millennial thing.
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maybe in your country but doing that in canada is illegal
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Gonna go with the strong possibility that you're interpreting Canadian law incorrectly.
If you can point me to documentation online from a reputable website (like, maybe the Canadian gov't website) that states it holds true when you don't receive physical goods (and physical good are in no way involved) and you're only paying for the use of a license... I will stand corrected.
EDIT: Also, in most places, if it's obvious to the consumer there was a price glitch, and the consumer took advantage of it, then the consumer doesn't have a leg to stand on. This guy? Seventeen keys? I think he knew there was a glitch. Price discrepancy issues are usually only enforceable if the price offered wasn't obviously a glitch.
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srry can't finf it in english
Ainsi, selon l’article 224c de cette loi, «aucun commerçant, fabricant ou publicitaire ne peut, par quelque moyen que ce soit exiger pour un bien ou un service un prix supérieur à celui qui est annoncé», rapporte-t-il.
in french again but press on ctrl + f and type that 224 then go the the c section
http://www2.publicationsduquebec.gouv.qc.ca/dynamicSearch/telecharge.php?type=2&file=/P_40_1/P40_1.html
used ggogle translate
''The demand for a good or service at a higher price than advertised.''
There is another law that required them to send you a new ''item'' if the one that you bought dosen't work http://www.opc.gouv.qc.ca/consommateur/sujet/echange/remboursement/bien/bien-defectueux/
By revoking the key, the key won't work so they need to send you another one
Also if the price is wrong before the transaction is completed IN STORE, you have the first item for the real price minus up to 10 $ (free for item under 10$) and the other one for the regular price, but those doesn't reflect what happened for that guy cause he bought them and the transaction have been cancelled after they saw their mistake so he would have been able to get all of his key back if he was in qc/canada but i don't know where he live nor his law
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"Thus, under Article 224c of this law, "no merchant, manufacturer or advertiser may, by any means whatsoever demand for a good or service at a higher price than that advertised," he relates" (According to Google Translate)
No merchant was demanding a higher price than advertised for a good or service. They did not say, "We made a mistake. You owe us this much more, so pay it." Instead, they canceled the orders and are giving refunds.
Your provided example does not apply.
PS: Your link to opc.gouv.qc.ca where you use that as evidence that "the key won't work so they need to send you another one"... sorry. Google translate says point three is that they can issue you a refund.
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i had to go to school so i didn't had lot of time. after a stronger researcher. it is suppose to be in their Tos so every time it was happening in my contry, they where honoring there price (probably because of the ToS) so steam Tos can be different.
But even there once the product have been delivered, i just don't think they are suppose to revoke it
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Here's a good link on the relevant Canadian laws.
There's plenty of exceptions available, but the law seems particularly vague on some of the more relevant elements.
Two things to keep in mind as you contemplate the topic, however:
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The distributor is responsible for the pricing/ability to deliver. Hence, if it was a Steam pricing glitch, Valve is usually responsible. You could take umbrage and legal action against Valve [according to the Canadian laws listed above, only if Steam doesn't have exceptions in its ToS explaining that advertisements are subject to change], but not against the developer/publisher in question. Valve could in turn then sue the developer/publisher for failure to deliver, if they believe they have a case.
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Digital products are treated as services, not as products, and thus fall under service law, not product law. This may not have any bearing in Canadian law- I couldn't find anything relevant- but typically in means less consumer protections than on products, elsewhere
In any case, even if one can make a case for your argument being valid under Canadian law, it still only has bearing on Canadian customers; at a simple look, UK, US, New Zealand, and Chinese law all seem to only give favor to the consumer where the price error was intentional and misleading in appearing legitimate- otherwise a refund or correct price match can be offered.
Or, put another way, it seems to be pretty consistent across the continents, so Canada'd be a unique exception.
That all being said, it appears you are correct in Canada's view of such matters.
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but you still need to take in consideration that quebec and the rest of canada is 2 different ''thing'' even if it is in the same country but they need to match the lowest price and if the product doesn't work the retailer will ask what you want, a replacement, a wing-check in case they don't have in in store or a refund, If it is a discontinued product, your choice is pretty clear but for a digital good, it,s pretty rare it can be discontinued lol
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Again, digital "products" fall under service law in part for that reason.
Canada doesn't seem to have clear laws specialized for digital goods yet, that I could find, which would mean that, actually, the product can be discontinued at the whim of the developer.
In other words, it's the opposite of what you'd expect. With digital goods, supply is set solely by the developer (they can adjust supply at any time, unless they clearly displayed an amount available, which they did not in this case), which means you have to prove bait and switch to get them in trouble, which clearly wasn't the case here.
I'm really not seeing a valid argument against them, especially if that last bit I linked in the previous post isn't relevant to Canada on the whole.
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They didn't refund anyone, you have to request refund. Also they didn't inform anyone who didn't register their key.
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... and when you request one, you get one. And if someone hasn't registered their ill-gotten key yet, when they do, it'll be invalid and... get this...
THEY CAN GET A REFUND.
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If you're going to cancel, you should automatically refund. (in this case: work with valve).
Imagine someone selling "$100 HDTV", sending message order is void and won't be delivered, and not providing refunds until asked. I bet many would be angry. And potentially lawsuits.
Reports say they end up doing this
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Seriously is this what you really think?
Code doesn't make mistakes, only humans do, when a human makes such a mistake, who should be the one responsible? The consumer who just happened to come across a great deal or the retailer.... The person who actually made the error.
This has nothing to do with entitlement. When you are the one at fault, you should be the person to bear full responsibility for said fault, not an innocent 3rd party.
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Thanks for proving my point. Have a great Tuesday. :)
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I purchased 3 copies during the glitch.
Steam has send me two messages about refunds and funds have been added back to my account.
One on the other hand is MIA.
For 70 cents I am going to leave it. C'est la vie...
Most retailers both physical and digital have honored their price glitches when confronted in my experience.
They have demonstrated responsibility and took the hit standing upright.
TRION WORLDS is not one of those businesses.
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It's got nothing to do with being "responsible." They just didn't want people with a sense of entitlement... or people who thought they were getting away with something... to cause bad publicity.
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Entitlement has nothing to do with it. Nobody here made the claim that they are "entitled" to it.
Even the OP, he saw an opportunity, didn't think to far ahead and now has a problem. But he is not acting as if he is entitled to the game.
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Are you reading the same thread I'm reading?
"It's illegal!" "They need to give you another key!" "Statutory rights!" "A responsible company would let me exploit an obvious price error and do nothing about it!"
Sure sounds like a sense of entitlement to me.
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Still disagree with you.
I see some people not affected, talking about a hypothetical law situation like this in their respective countries.
None of the actual buyers here, are saying they have the right to own it.
"A responsible company would let me exploit an obvious price error and do nothing about it!" if you are going to quote then actually use a quote too.
You have a good day now.
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I think most price glitches are honoured because the damage is already done - revoking all the cheap copies of a game would have more of a negative impact than just letting them stay and making the most of the good publicity. In this particular situation, allowing these keys to stay could have a signficant impact on the game's balance/economy and spoiled the game experience for many other (existing or new) players, and Trion probably had more to lose if they didn't revoke them.
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Well-considered perspective.
As a general rule for MMOs, developers willing to take a strict stance on abuse of any sort, are the ones committed to providing a quality game.
Bad things can happen to a MMO's internal balance when even minor transgressions are allowed free rein.
Presumably you can just delete the DLC from your account to be able to properly purchase it, so no-harm no-foul. Fine to be disappointed, but from a core purchaser perspective, it's actually likely a good thing they got revoked.
Of course, less positive for people who attempted to take advantage of the matter for Steamgifts, but the devs can hardly be responsible for off-label use- that they may not even have any idea exists in the first place!
So yeah: Fine to be disappointed, and to be troubled if a a mess was made, but it's hardly something to fault the devs for.
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I gave away 17 of this. What to do now? Request refunds and talk to every winners?
BTW, is this the first time case like this happened?
And for those who won this game from me, if you see this thread please send me a message on Steam or leave a comment on my profile so we can solve the problem.
PS: Image is not mine.
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