Contact support. tell them what happened. see what they can do.

Probably already used now. Try contacting support.

contact support and tell them the story. they may mark it as received.

Ouch.

's why I started adding people on Steam to give keys. I used to send them by mail, but then this happens. I realize that only a very small percentage of people pull this crap, but better to be safe. Support should sort it out for you though.

Same thing happened for me to get my not received. It was my very first giveaway, too, and it was back when support was disbanded :P At least it was only a cheap bundle key that you may or may not have lost.

Edit: Just realized that if you had a friend that already owns Dynamite Jack, you could get him to try the key. Wouldn't it say "Product already owned" if it's working and "duplicate product key" if it's not? Or would this not work?

well he is on right now, and his library doesnt have the game he won :p

Contact support, supply proof such as screenshots of the email that you sent and they'll handle it. Don't giveaway the key to someone else, I made that mistake and if you do that then support won't help you. Just write the key off as being gone. The person may contact you after support gives him a suspension at which point it's your choice whether or not to give the key again.

i will add him and talk to him

Thanks for all the suggestions. I think for now i will try to contact the person on my own and if it still does not proceed well, i will head to support.

You're right, i don't see the game in his library...so i really have to wonder if the email went through and if not, why i did not receive any notifications about it.

Thanks once again.

I saw in the comment section of your giveaway and he says that his email is wrong and now corrected. Maybe you sent it to the wrong email he had before he corrected it?

What exactly is wrong with a .net domain name??

Yeah, I recently had someone steal a Garry's Mod key from me. I accidentally sent one of the winners two copies through Steam and he refused to send the extra back. Some people are scum. shrug I ended up having to buy another copy of Garry's Mod to give to the remaining winner, but it could have been something more expensive. I suggest you take screenshots and give games directly to try and prevent theft.

For now, however, you can try talking to the admin.

You shouldnt have to chase after him to give him a free game. Besides his email wasnt correct, he should have contacted you.

Maybe he re-gifted the key or activated on another account, or gave it to a friend. He marked as received just to save his ass. OR maybe he didn't receive the email. I'd say re-send the email, telling him to add you on steam.

What happens to your primary account (the one you purchased the key on through Steam) if you reverse charges on a key that got activated on a different Steam account (the account of the scammer)?

Some people are just scum... I sent keys to 2 people 1 month ago, and until now they still have no clicked on Received Gift... Tried adding them on steam, but they did not accept to this day. Some people are just nasty, and then we get to suffer for it and get suspended or banned from SteamGifts because of them...

i've added him and we talked...he's waiting for you to go online. he thinks something went wrong with the email. when you're on...talk with him and everything should be fine.

He has found the game and activated it on his steam account. He has also clicked received on steamgifts for you. Everything should be all set right now! :)

I did not get the first email. When I saw I had won the first thing I did was to make sure it was correct.
It was not - it was still set to a virtual domain I used for it's catch-all * emailadress.

Since you were wondering , I used to use that domain for many years (since the late 90's I think) to give a unique email address to every site I registered for. If I should ever start to get spam, I would know who leaked my address to spammers and the service allowed me to block incoming mail on that address or forward it back them if I wanted to annoy them.
It was a very effective strategy against spam especially in the early years when spam filters were not that great or non-existent, but sadly the provider stopped providing the service some months back. I simply forgot to update my Steamgifts account when that happened.

I ALSO did not get the second mail .. what a stroke of bad luck, but now that I've seen this thread (Razuto22 contacted me) I looked, and found it. It had gone straight to the gmail spamfolder. This might be the problem with many giftings gone wrong - the mails are classified as spam by the emailprovider and the reciever never thinks to check their spam folder.

Anyways - I found the second mail there and have activated the game with steam and marked the gift as received.

I apologize if you felt wronged by the not received status earlier - I was simply trying to get your attention so maybe you'd try emailing me or adding me on Steam. My next step would have been to contact support but you beat me to it.

Thanks you for the game, and your patience, and thank you to Support for helping out.

that's how they say "thank you"..

HAPPY ENDING

If you are sending a key, dont send them via email. Always add the winner in Steam and send it on the chat after he answers you, so you can avoid that.
If the winner received the gift, activated it but didnt mark it as received after a week, you can contact the support and im sure they will put the right feedback for you.

I never send anything through E-mail. I add the person and gift it to them in person to ensure no mix ups.

Might have to buy the game from steam & give it that way for evidence..but I know everybody below has probably already stated this or such ... If the person is a low baller...then shame shame shame