This thread should be linked in the message below the priority list, since some might miss this thread.
Edit: And make that in RED text to be noticed!
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Priority won't be abused. We can edit priority and so can the user. If it's abused, we'll ban the user from Support. Don't worry. Please stop commenting with this concern.
Edit: The multiple comments that were removed was not an act of censorship, it was merely so that people could see my comment addressing the non-issue regarding the "Urgent" option when it comes to support. Please do not be concerned about anyone abusing Support. They can be banned from Support just as well.
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Under which one goes reports of users who have created a giveaway for a game they've won on the site and stuff like that?
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That would be "Winner Regifting or Not Redeeming."
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I was talking about the priority of it, but it's probably just normal.
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Oh, okay. In that case, it depends on if the giveaway is open or closed. Open is urgent, closed is not.
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Should the user reports still be gathered under single ticket and temporarily marked as urgent, if reporting an user that has an open giveaway?
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If it's a ticket like yours, no. We can't search through ten gagillion reports for the one urgent one. Please make a new ticket.
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That's funny, AliSama made the same ticket about you. I think I should ban you both and everyone you know.
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I believe you can edit the tickets to add categories to them, but otherwise they'll remain as they were before.
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Confirmed. You can edit support tickets and add/change Priority/Category on old tickets.
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Can there be a "Thank you support" tier to the support. Sometimes we wanna say how awesome things are going.
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I'd say Incorrect Game Data, I think. I'll talk with the others later. Might be a new category would be useful to clear that up.
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Unrelenting spammy, aggressive, insulting arsewipes. You'll know them when you see them. I'd link you to an example, but the worst examples all had their threads outright deleted because they were that annoying.
Edit: Ah, here's one example of being an asshat enough to warrant an urgent priority.
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Normal. They just usually dig themselves a deeper grave while we get around to it.
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If it's just a single key, don't bother marking as urgent. If it's massive abuse, sure.
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Bumping because y'all are silly goits who don't know what urgent means.
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Why didn't you fucking care to read the last posts, like the one explaining why and now you expect an answer?
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It was revived by thejadefalcon before, yes, and I read that post already. I was asking Hichigo since he didn't justify his bump (unlike thejadefalcon).
Also, I like to ask (politely, unlike yourself) because I try to avoid jumping to conclusions.
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Yes, I see no problem in asking a member of support a question. At first I thought there was an update of sorts, but instead there was none. I was asking just to be sure.
I guess that I won't ask next time, since it seems to be bothering you.
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I somehow missed this. Thanks for explaining, Jade!
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For those who haven't noticed yet, when you create a support ticket you can now select a category to fit into so we know where to focus our attention first as well as a priority rating. The categories should be pretty self-explanatory, just ask here if you don't know what one means, but the priority selection has so far been misused quite a bit, so I'm going to give a quick rundown of it all for you.
Urgent priority means things that, as is said, must be dealt with immediately. This means:
It does not mean:
I appreciate that these may seem urgent to you, but they can, frankly, wait a little longer.
Thank you for your understanding, and your patience with the time Support can take sometimes. We're getting through the backlog slowly but surely.
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