PSA: Support Categories

o thats cool when was that implamented?

This thread should be linked in the message below the priority list, since some might miss this thread.

Edit: And make that in RED text to be noticed!

That are good news :)

Priority won't be abused. We can edit priority and so can the user. If it's abused, we'll ban the user from Support. Don't worry. Please stop commenting with this concern.

Edit: The multiple comments that were removed was not an act of censorship, it was merely so that people could see my comment addressing the non-issue regarding the "Urgent" option when it comes to support. Please do not be concerned about anyone abusing Support. They can be banned from Support just as well.

"scam links"

Does it includes referrals and (for puzzle giveaways) leaking, posting answers, suggesting hints, or directly linking to the prize/giveaway?

Thanks Jade for the heads up :-)

Hmm.. I don't see "Hello" category xD

Under which one goes reports of users who have created a giveaway for a game they've won on the site and stuff like that?

i just submitted a ticket. Ban Alisama. Urgent.

That is a great addition. What happens to the already opened ones?

Can there be a "Thank you support" tier to the support. Sometimes we wanna say how awesome things are going.

Yesterday I made a ticket, for receiving a gift key that was already used. I chose category Other and priority Normal. Should I have chosen something else?

"widespread trolling douchebaggery, etc."

Serious question: What do you mean by that? What degree of douchebaggery are we talking about?

Also, thanks for the heads-up.

Thanks for the heads up, Jade. Let's see if I need it ;D
EDIT: btw: would a begging thread (example) count as urgent or normal?

No support category for questions? D'awww.

It is urgent that I get a hug!

How long does it normally take for a ticket to be looked at?
No rush, but it is quite annoying to see "you've won bar" all the time because of that giveaway I've won with an already used key.

"deleting giveaways which have not ended"

Just our own or we can now use the Support tickets to notify the "single key from a bundle" kind of giveaways?

Bumping because y'all are silly goits who don't know what urgent means.

I need to report thejadefalcon for being too awesome, but there's no "kicks everyone's ass" category.. HALP!

.

I somehow missed this. Thanks for explaining, Jade!

Yeah, I missed this topic too. Thanks a lot!