Hi, today i buy Serious Sam 3 there: http://www.getgamesgo.com/

And I got bad CDkey...

Their support without reaction...

Anybody else this problem with them?

Edit:
Now they reply:
Hi there

Unfortunately, the card you used on this order was rejected after purchase. The code was automatically cancelled and the card has not been charged.

I have no idea why it was rejected - card companies don't pass on that information - but it is normally due to 'suspicious activity' - purchase from somewhere 'outside customer's pattern', etc etc.

Was it bought by you or by someone else on your behalf?

Kind regds

I must check my card but for now nothing there...

12 years ago*

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Why don't you use steam?

12 years ago
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Because 9.99€ and 27.99€ is 18€ between them - but now i ive them 9.99€ for nothing

12 years ago
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You bought the key today. Calm down and wait...

And if you use small third party retailers, be prepared for this to happen.

12 years ago
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This.
Let me share with you a story.

Prom night, 2012. My best friend decided she could save money by buying from a chinese overseas retailer.
The dress was made. Sent. received.
It was a curtain, stitched into a dress.
She sent for customer support. There was none.

The moral? Dont buy stuff from Chinese people.

12 years ago
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i think there was a mix up because i get a dress stitched into a curtain, will not be shopping there again

12 years ago
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GENIOUS!

12 years ago
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genius*

12 years ago
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Not... in this sense... the sense being a playful sarcasm.

12 years ago
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Or at the very least buy from places where you have some recourse if there's a problem, or from retailers that have a large reach and as a result have customer service assets in place. And use a credit card, so if you don't get what you purchased you can dispute it with your credit card company. That's what they're there for.

12 years ago
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you do know 99% of all stuff made today is made in china

12 years ago
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I thought this story was going somewhere else until I read 'dress'. I thought it was going to be about a cheap condom that broke.

12 years ago
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I was trust them - Facebook: 8.493 likes
I will waiting - what can I do...

Before i was buy games there: gamersgate, greenmangaming.com and cdkeyhouse.com and never problem but now i try here and first time will be last time...

12 years ago
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Like I said, wait. That's all you can do.

Making forum posts and complaining won't fix anything. GGG has fixed their problems in the past and will likely send you a new key, but you have to give them time to get to your support ticket.

EDIT: It looks like your CC was rejected. That could be for a number of reasons, the most likely one being your CC company is not actively doing business wherever the retailer is located. Sometimes credit cards from some countries are rejected in other ones or by specific retailers.

12 years ago
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I edit my first post... I just wanna ast more peoples about this shop...

EDIT: I hope so... But they can blocked CDkey, if i get it to my email?

12 years ago
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Just to clarify, this problem doesn't seem to be on GGG's end -- it's on your credit card company's end. It looks like you're Czech, so it's possible whatever company you use doesn't have the proper framework set up to do business with wherever GGG is based.

For example, I'm American and have a Discover, American Express, and Visa. In France, my Discover card is not accepted while my Amex is. In Japan, my Amex isn't accepted by my Visa is.

12 years ago
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Yes, im from czech republic :) thumbs up - you know our flag :)
Now i will waiting if is it true and money will stay on card... Thanks for your time :)

12 years ago
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EDIT: I hope so... But they can blocked CDkey, if i get it to my email?

12 years ago
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??

That would CC fraud, so of course they can have the key invalidated. That's not even close to the least they could do however, considering fraud is a serious crime in any country that issues credit cards.

12 years ago
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Yes, but i mean - if my CC provider dont accept this offer - why they send me CDkey? - and 1 minute after this CDkey not working... I dont know, if is it true... But now I just will waiting what about money. If they stay on card or not...

12 years ago
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They said it wasn't charged, so you should still have your money. When you get your CC bill, double check and make sure (or check online if your CC has a service that allows this).

12 years ago
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I was check online - for this time i have all money on my bill - but when i buy games on Steam - they take my money after day or two - i will wait to friday and i hope - its will be without problem...

12 years ago
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12 years ago
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My bad... Next time i will looking before i buy in another shop...

12 years ago
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look in those threads

This happens all the time, yet the store always fixes it.

12 years ago
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if you really need a good shop with good prices of games go
www.gamecodes.pl

12 years ago
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Indeed, this seems to be a common problem with that store.

12 years ago
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Deleted

This comment was deleted 11 months ago.

12 years ago
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source? proof?

12 years ago
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Check posts from Andrea (42 minutes ago*)

12 years ago
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Bought something there, no problems. Paying with Paypal though.

12 years ago
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Thx for reply - I will hope if this will be ok too...

12 years ago
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Servers you right.

12 years ago
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bought a couple things from them never had problems used PP though, some of their deals are region restricted (special deals). alot better than say g2lay.net

12 years ago
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Thx, next time i will try paypal...

12 years ago
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I've had the same problem when paying with debit cards at GetGames, sometimes it worked and sometimes it didn't. The times it didn't work the payment system wasn't sending me to the Verified by Visa system to enter my verification password (but when it worked I was prompted to enter my password). I mentioned this to their support several months ago but it seems nothing has changed.

Using Paypal to pay have always worked for me at GetGames though.

12 years ago
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Ok, thats maybee same problem - i was try to pay with debit card. Thx for reply

12 years ago
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Bought a ton of games from here recently with both paypal and a debit card No Issues At All!

12 years ago
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Closed 12 years ago by tomi2k9.