Heh, didn't even know I had a ticket reporting a user. Closed/moved.
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The update that gave the "Awaiting Reply" feature etc re-opened a ton of old tickets. I had at least seven, probably closer to twenty, of resolved tickets reopened.
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Well, until it won't be possible to see reports you made (and the staff's answer), I think I'll stick to the old way - I like to see the outcome of my tickets, whatever it could be (even 'Oh, silly you, that guy isn't breaking the rules, stop annoying us' is better than nothing at all like now, at least you know somebody read it).
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Well, I just closed my old ticket reporting a user because I reported him as soon as the new reporting method appeared. But I do agree that I'd like to be able to see the new report and see if it has even been addressed at all. If not I just might have a nervous breakdown and start reporting him every single hour. :P
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Just wanted to give you a heads up. Today, the support staff was able to decrease the number of open tickets from 4333 to 3360.
It'll take a while for us to close all the open tickets and take the necessary actions. We're trying our best to get them done as soon as possible. I ask you to please be patient as we get them done. We'll be up to date with the support tickets soon enough.
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Great. :-) Closed most, reformatted one multi-user report and left it there (it'd be a pain in the * to try splitting that one into parts, probably even creating more work for you, considering they're feedback fraud groups).
But as some people above suggested, it would be great if we could see (and access) the reports we've already made, so that we don't forget it and report the same offence multiple times.
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I reported a user 6 days ago and nothing until now. So if you make a report with the new system (what I did) it appears in the support section (what means I've to do it again) or not? (so that's just, I think, you've too many work...)
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Nope. We actually can't see reported users yet. This is normal tickets.
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Heu ok but you say We actually can't see reported users yet and cg says if you have a ticket reporting a user, please move it over to the new system, and close the ticket
So...?
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So stop clogging up Support even further with shit that should go into the new system? Just because we can't see it yet doesn't mean it's not vastly more efficient.
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Only close answered tickets. We have open tickets from eight months ago and we are working through all of them. We have gotten through nearly one and a half thousand tickets within twenty-four hours. Give us time and please re-open your ticket.
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We've lowered down the amount of open tickets from 3360 to 2398 as of now.
Again, please be patient as we work our way through old tickets. We will answer all tickets eventually.
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All of mine were still closed. Glad to see you guys getting through all of those tickets. Hopefully things get back to normal soon enough.
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If you have a ticket in support that's been answered, please close it. As well, if you have a ticket reporting a user, please move it over to the new system, and close the ticket.
Before our recent updates to support, there were a lot of tickets left open, and we're currently working through the few thousand remaining. I imagine in another week or two we'll be completely caught up, but any help from the above would be greatly appreciated. Thanks.
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