Steam Support

And up till now, there wasn't even a single time when they actually helped me with something, I dare say that even Origin support is so much better.

You serious? O___O

I think you did it wrong then, cause usually they respond within the day.

Agreed. My issue was a phone only issue and their lines were engaged for hours even when i'd hit hang up and call back right away.

Steam support can only be reached thru their website and can sometimes take over a week to even get an answer (only saying they're investigating). Origin as an online chat that will get you in touch with a Support person within minutes.. HOW is Steam support better than EA Support ?

I'd say the Swedish Logitech support is really great. Called them, told them my Z5450 speaker system was broken. Two days later I got a Z5550 delivered to my door. Now that was excellent service.

Some technical difficulties with the fact that when I install the games with steam it doesn't add to the registry of windows.

Cos Origin sucks.

Have you tried Amazon support? they are amazing. But I agree, Origin support is pretty good when you lend on the right guy.

It seems I'm pretty unlucky when it comes to steam support then. XP

Google. Best support. See below.

+1

Yes. I considered it. I was very polite and very patient. And then some monkey with the reading comprehension of a remedial 1st grader C&P'd a response that had nothing, ZERO, to do with my question. Then I sent back another response, patiently, that said I understood that they must see hundreds if not thousands of silly end-user errors and redundant questions. However, could you please re-read the question and get back to me.

The response? Another C&P that was completely unrelated to the first, or the original question.

It's one thing to be overloaded in support. It's another thing entirely to flippantly ignore and fail to read, at all, a customer problem.

There is simply no excuse for customer "support" like this. Valve is in a unique position as a near monopoly for DRM and satellite services/perks. But if/when there is ever a proper competitor to them, they'd damn well better figure out how to offer proper support or they will be obliterated by said competition. That may not happen soon, or even for a long time, but at some point, it will become problematic.

My last issue involved them not providing me a game I properly paid for. There is a point where class action lawsuits do become problematic for a company.

Bottom line, the OP has it right. Steam Support is hopelessly, utterly, abysmally, and idiotically terrible. Among the worst I have ever encountered. They'd do 1000X better to outsource some phone support. There is at least a human to empathize with on the other line, then, instead of a disfigured cretin with the two fingers required to C&P whatever the random FAQ generator flashes on their screen.

Horrible.

A couple of years ago when I got The Orange Box, I noticed it was the german censored version and asked Steam if they could fix it because I bought it in Sweden (and I am swedish too) and Steam answered within 3 days and said that they had fixed it. Opened Steam and downloaded a very small update to HL2 and since then everything has worked :)