What was this fiasco you speak of? People have mentioned it before, but not sure what occurred.
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They accidentally priced the Bethesda New Years collection at $28 (it had 10 games including Skyrim and Dishonored). They left it at that price all night instead of correcting the issue quickly and have now been forcing people to take refunds and removing access to the games/keys in their GamersGate inventory
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Ahh interesting. A forced refund. What happens if you already added the keys to your Steam account? Are those removed as well?
Thanks for the clarification.
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So they weren't removed from your friend's inventory? That's cool, you got the refund and still have 2 copies to play with your friend.
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My count says I've played it for 30 hours. Took my time with it, explored everything, collected all paintings, played some bits two or three times to see different outcomes. Played missions 1 and 2 again to see if I couldn't get them done with no alarms and no killing (I could, but it didn't count for the achievements, doh!). And I've finished the first of nine missions towards my second playthrough.
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In several country's a forced refund like they are doing now would be ILLEGAL.
For example in Belgium it is.
Here, whenever a product is priced, the store-owner is obligated to sell his product at that price. Even if they made a mistake in labeling.
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Same in Portugal, através leas when you buy directly in store.
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America has no such law. At the store where I work it is company policy to adjust prices if the rack displays a sale, but the awkward fact is that we don't have to. Like if something is mistakenly placed on the clearance rack we can just shrug and refuse to sell it to you at that price.
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Which is utter bullshit, if you ask me. I've had it happen to me in a store in the US once on holiday, exactly what you just said. And I told them what assholes they were to not just sell the item to me for the discounted price anyway, since the display showing "-50% off!" with big stickers on it was already almost empty, the sale that that display was a part of was apparently over already for a few days, but they just hadn't cleaned up properly yet, and the big glaring "-50% off!" stickers had kind of lured me towards that part of the store to begin with.
False advertising should be illegal, in whatever context it happens. Always. Wouldn't you agree?
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Totally agree. And if you ever make a mistake at your job I hope they throw you in prison so you can be gang raped daily, cause making a mistake should be punished severely! It isn't like accidents happen, we'll all know your screw up was on purpose, and your punishment will teach you a lesson!
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Great reasoning skills.
1) A company making a "mistake" such as false advertising isn't a mistake, it's either negligence and lazyness or a crude and quite rude attempt to lure more customers in (as was the case in the store, as the people working there told me they'd been instructed to put the item in the sale-that-was-over shelf and they admitted leaving the sale stickers up was a ploy to draw in more customers to the store)
2) Me making a mistake at my job negatively impacts the company in some way, the people paying my salary and that rely on my work to thrive. A company making a mistake in advertising a certain price negatively impacts me, the consumer. I don't rely on the company in any way - they rely on my money as a customer. The whole comparison is flawed due to differing dependencies and context.
3) A company making a pricing mistake can still always take the blow and honour customers that paid for a certain something advertised at a certain price. It's their mistake they put something up at the wrong price. A certain level of professionalism is to be expected from a company I give my cash to, no? That or, as said before, they did it on purpose to begin with to deliberately mislead me and draw in my cash. Maybe I drove all the way to a store for their sale, spent gas money, time and energy, and maybe I missed out on another sale because of the time spent on this or that sale.
Also, it's one thing blaming or being mad at a store worker who made a mistake, or even followed instructions from higher up. It's another entirely to blame and be mad at a company and the person who's actually in charge of something. Especially as we're talking about an international online store that left up their "wrong" prices for almost half a day.
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That's brilliant. You can go into the store and switch around the price stickers and get a 60e game for 10e? You can pick up an item and move it into a 50% discount area and then demand your 50% discount? And you're saying that's all legal in Belgium, Irvineanca?
My opinion of Belgium has just changed.
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My uncle used to go through stores with a price gun and place stickers for a false price on everything he bought. I'm not sure how the hell he got away with it but apparently it worked. I was told that was the law but when I've looked there is no such law in the US so it was probably just good customer service (and a sneaky man).
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I'm in the same situation as you and I'm not sure what to do. I got my keys from the Borderlands 2 pack and traded them all, and my tradees said they activated fine. Yet I still receive a refund? I'm not sure what to do now. Is their any chance that they'll charge us the price of the bundle that we bought it at and let us keep our keys? Or is this the end of it, we keep our keys and refunds. Something just doesn't feel right with a refund and free games :/
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lol, I'm with you but I have no real qualms with it. I don't think they can actually revoke the keys so I think that we just get the refund and get to keep the keys. It's definitely a little strange but I'm not going to complain about the amazing deal I got.
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What I don't understand is why they are giving out refunds but not revoking keys.
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They dont have the power to revoke the keys, they have to talk to Steam with their case and list of keys and get steam to sign on to revoking said keys. This process takes a lot longer then to contact paypal with a list of emails and transaction ids to get a refund rolling.
ALSO, they might not revoke keys simply because it would generate a LOT more hate then just issuing refunds.
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I understand that they don't have the power to revoke keys, but why issue refunds if you are going to let the users keep the products anyways?
People paid $10 for a game, they not only get to keep the game but are also returned their $10? What's the thought process behind that? Either revoke the keys or don't issue refunds.
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This is where I'm confused because, to my understanding, they can't issue us charges to our credit cards either. So this is now done. We have our refund and our games. Right?
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As other have mentioned, they don't have the power to revoke keys. I think they took a blanket solution to try and minimize their losses without too much cost. Basically remove the games from the person's GG inventory. If they haven't activated the keys then great, no money lost. If they've activated a subset of the keys then they get to keep those and get their refund. This way they only lose money for the keys that were activated but not everything in the pack.
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nothing to the topic but this may interests you wwfarch
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Haha, thanks for the heads up. Yeah I was on the road while this was going on otherwise I would have responded. I actually reported him after 3 weeks without activation (reason he got banned) and did a key drop in the forum since I wasn't sure if he had traded the key or not. I saw that he said he hadn't had internet for 2 months too even though I checked his account multiple times before reporting him and kept seeing that he would sporadically login to SG.
I also sent a follow up email after I sent the key to make sure there were no issues and never heard back. If the negative feedback doesn't change in a few days I'll contact support again.
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Awesome for you! I still have absolutely no word on if I'm getting a refund or not.
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I haven't gotten a refund. Got the Bethesda pack for $27 or however much it was. Was able to get serial codes for oblivion and dishonored, which I activated. The other games are still in my shelf, with a show serial key button (though they still don't have serial keys).
This isn't the first douchy thing they've done. I constantly see them setting the base price of on-sale games much higher than they have ever been, just so it shows a higher percentage of a sale. Pretty sleezy of them.
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I just wanted to let everyone know that GamersGate just sent out my last refund from the GamersGate Bethesda fiasco. Based on this I fully expect that everybody will be getting refund whether they redeemed keys or not. I gifted two full copies of the pack to a friend and those are still in his GamersGate inventory. I received full refunds for the 4 packs that I bought though (two were taken by GG)
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