Wow

That sucks, man. But well.... there's always The Pirate Bay and Kickass Torrents, you know.

Volvo = Douches

Gotta say it but you're kind of at the fault here. You knew you were in an area where steam didn't offer their service and thus aren't obligated to offer support, used means to bypass the region restrictions (which by the way is prohibited in their ToS and can result in losing your account) and on top of that you used someone else's identity which is another can of worms for support. You can say all you want that you did it on their permission but how do they know you're not lying?

So, did you wrote to Gaben ?

Tell us if he will reply to ya

Also - buy TF2 keys, find some good soul that will buy the games for you and when the keys become tradeable just exchange them for those games bought by that person

This is not Steam's fault or problem.

US President Obama issued Executive Order 13582 on August 17th, 2011. It makes it illegal for US citizen/companies (Steam is a US based company) to make sales in Syria.

You can email Valve/gabeN all you want, but they're not going to violate national law over $50 worth of computer games. That's ridiculous.

The problem you have is with US global economic policy (specifically with the mentioned sanction against sales in Syria). Email the President Obama and register your complaint with him.

Your issue is a matter of detail and finesse for the Steam Support. Didn't read all the comments but my best and single advice would be to contact Gaben.
Here is the contact page -> http://www.valvesoftware.com/email.php?recipient=Gabe+Newell

Post this on reddit, let it go viral. That's the only way one of the "big guys" at Valve will hear about your problem.

Steam support seems to always be 100% useless, I feel your pain as they screwed me around with steam wallet too... (which is why I really TRY to keep it close to empty, since it's no longer "real" money now either)

At least your guy wasn't as insufferable of an arrogant prick as the assmunch that I had to deal with... Your guy is just the standard "useless"

Hope you figure out a way to get everything resolved, and stay safe!

So, because you're region is not supported, possibly for reasons dealing with your government rather than Valve's political views, and you try to work around the region restriction by posing as your cousin through using his information, their customer service sucks? What do you expect them to do, violate their own policies?

If your country is under sanctions, just pirate the games you want to play and later, when the time comes, buy them on steam to thank the developers. It's nice of you that you wanted to purchase them, but Steam or any other US/EU based store will not sell them to you right now. Maybe Nuuvum or what's their name...

Steam sucks... They are the new EA.

The first two paragraphs of yours where not necessary.

Why didn't you check wheter you can buy games first? Also, why didn't your cousin buy you the games? Or trade them.

...Gods Among Us

Steam support was like this all the time , you cant change it brotha.

Look, I am sorry you've come across this issue and been met with little help but...
Worldwide does not mean every country. If a company is not based in your country you always need to check if they do business in your country (and this can change). Trust me, Valve would love to sell you all of the video games, it doesn't matter where the money comes from to them, but laws and trade regulations from a company's home country, the buyer's country, and larger regional bodies like the E.U., NATO, or UN, prevent them from doing business in certain places. Developers also can have a hand in limiting where Steam can sell games by using region locks or just not providing keys for some regions. Everyone seems to interpret all of this as Valves fault all the time when it just isn't the case usually. Valve makes money selling games, they have no motivation to artificially limit who can buy them. They also want to be able to keep selling games so they're unlikely to risk the ramifications of intentionally lying for you about your region to avoid laws or region locks.
This is a matter of the few (genocidal dictators) ruining it for the many.

Out of curiosity, how did you buy the 100+ games currently on your account?

Good luck, I hope you find a solution.

good luck.
i bump this thread because i want to know if there will be any changes to the situation

Damn, that sucks.

Your money isn't locked forever - if you run this carefully you might be able to buy keys or stuff off the Community Market and trade them to people for games. Expect a loss though.

I wonder if it's a legal thing, like maybe they can't sell stuff there right now? If not then this is some shitty business.

While this does suck,and i am not sure how you will be able to use the wallet.

Though maybe you should have looked into it further to see if they really support your region and such before going all in,just because something says available worldwide does not always imply every region/Country usually if it is anywhere,they will say available everywhere.

By the response you got i can only assume you will forever have a 50 dollar wallet that you can not use as if they do not sell in your region they can not take from your wallet,not sure what you could do.

Also if no place sells steam wallet codes that might be for a reason and in your case because they do not sell to your region.Sometimes they can not sell to a region because of laws and other bs.So that might be your case.

Steam support has always sucked and will always suck unless people stop buying from steam and tell them it is because of bad support,you will have to force them to have good support,sadly that how most things are now

Also if you could not add funds or purchase within your region from Steam,why would you think using someone else info or another region would by pass that.You can not lay all the blame on Steam because you spent money before seeing if said product would be available for your region,you just assumed so,so you are partly to blame

Probably some1 already mentioned it here, but maybe u can buy keys from market and exchange with ppl on steamtrades?

Post updated to address some new stuff, thanx for the huge support people....more power to you all :)

That sucks well there will always be another sale and maybe steam won't be jerks like that hopefully. But at least you didnt miss much. Sales were terrible. Devil May Cry franchise was on daily but their bundles cost more then buying the stuff individually, then Ark game was on sale for 17percent off before the sale and went on Daily Deal and guess what the discount was ;p 17percent still and it didn't even end before it hit Daily Deal.

Unbelievable... steam refuses to take your money. Why do you insist they do? Look elsewhere!

As if there wouldn't be other sources of gaming.

Steam support is a sad joke.This is actually my 2nd account on my first i had over 40 games and got blocked because i have logged to it when i was in Egypt even more my email got banned.I wrote to steam support and got answer something like hi it was detected that was not you so screw you.On my current account i got a virus that removed my all items i reported it like half a year ago and still no response