When you see a long post that includes a tl;dr line, what do you typically do?
Problem- I have no problems
Solution- Continue to lurk. Arf.!.
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Problem: Calling out rule breakers is against the rules but giving people verbal abuse is not, racism is not, sexism is not, homophobia is not, spamming threads is not...
Solution: Change the rules to reflect the attitudes and behaviour of the community. Maybe once there was no need for behavioural based rules, certainly is now.
Problem: The barely/unmoderated forums are shit. My support ticket isn't answered. I have an issue I need someone to talk to.
Solution: Hire a new modding team who can impartially uphold the rules and discuss issues with users.
Segregate the mods into categories, forum moderators, reroll requests, grievance mods, rulebreaker bot mods....whatever....have some form of visible chain of command so things get answered and dealt with rather than things festering. Also then good suggestions will have a filtered way to get to who they need to get to.
Problem: Good members keep leaving the forums or going on indefinite hiatus or barely post anymore.
Solution: Stop being dickheads. If you want friends, be friendly, stop insulting people who do stuff for you. If you don't want friends/don't care, stop complaining about people not wanting to be here.
Problem: SGT protects $0.10 giveaway, I couldn't enter a level 7 giveaway, I was removed from a group and can't leech, I won't get to win a game from this event...basically any complaint about not being able to enter giveaways.
Solution: Tough tits. Its the creators money, regardless of how much they spent, if they want you to climb Everest, swing your dick about and scream "I'm sacrificing my dignity for games", its up to you if you do it or not. If they spent $0.10, that's $0.10 you'll gain if you win the GA and $0.10 they are spending.
Problem: Real CV should be the marker for us all to judge people on.
Solution: Real CV doesn't account for grey market, sales, monthly bundles, a whole host of shit. Buy a game 30% off and give it away is getting the same CV as 100% buyers. CV is toxic and totally unwarranted, get rid of it entirely.
This is exactly the sort of adult discussion I was after so I wanted to add my thoughts before disappearing again into the nether, this time for good, ta-ra guys!
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@1 afaik most of these are against the rules - I've seen a lot of ppl suspended over racist or homophobic comments for example. Heck - our first public encounter with konrad and his first suspension was over massive homophobic spam in gay marriages thread.
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I don't think there is an explicit rule, if there is I stand corrected, its comes down to interpretation of the rules by moderators, which then gives us a ruleset defined by the moral code of the moderators. At the very least make a clear rule set defining these matters that common sense should and would usually govern but in the current climate are being stretched to the limit.
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Seems the rule got changed to cover wider spectrum. I remember rule exactly saying "no sexism, racism, gender, sexual orientation or religion based dyscrimination" or something like that. I'm 100% sure it was detailed in guidelines, because I translated FAQ and guidelines into polish for non-english speaking polish users (https://www.steamgifts.com/discussion/Lxhj4/polish-corner-v2-polskie-faq). Seems that now rule says "When posting content, it should respect the privacy and rights of others." - I think it still covers things I mentioned, but not sure why it was changed. Maybe because there were cases of dyscrimination based on other factors (class, education level, body weight , political viewsetc) and while it was not covered by rules n old version people cold be defending themselves like saying "hey you said no racism, sexism and stuff but nowhere did you say we cannot discriminate fucking leftists!". But really no idea, just pure speculation
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steps out the shadows
+1 this a million times. Well fucking said.
Plus create a catergory for public moderator applications where CG or current mods can +1 and discuss
creeps back in the shadows
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Solution for first 3 problems: more moderators that will take care of forum only. Which is another problem itself - how get more moderators. You suggested to "hire" them - but there is another problem - how will you get money to pay them? More referrals? More ads? Option to buy golden account? Or pick some users keeping in mind that they will never be objective.
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pokes head out
I know at least one person that has waited 2 years after applying in the mod thread which is private. I also know one other person that has wait months :)
People want to volunteer
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Support would use additional pair of hands for sure... but for moderating forums you need outsider - I can't believe that any new user would be trustworthy. And old users won't be objective.
Best solution would be to force CG to do it as it is his site, his responsibility, yada yada yada... But maybe he doesn't have time to be here 24 a day :)
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Last comment. That's what I suggested a public section for mod application. Most forums have it where a person almost fills out some sort of CV and members and staff can +1 that user and discuss. That person is then given some power for a bit to test out the waters and see if they can handle it.
The subjective and objectiveness can be solved by literally just making rules and putting i as a sticky. Again, most forums have it. Self policing certainly is not working in this site as it has grown too large of a community.
I respect CG and its his website. I won't be returning until its changed. So I suppose its goodbye. I'm sad to leave but I don't like the way the site is run. So if my opinion isn't the majority then I will accept and not take part in the forum part anymore. I will still give to whitelist and enter. But that is all.
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TBH i didn't thought about "test period" for forum moderators - and It sounds like a good idea. The same would apply to potential forum rules - which means that it will take long time before it will function like on other forums.
I respect CG and its his website.
Than don't say goodbye yet xD Give us a chance ;P Maybe CG will tell us what he thinks about it, just like with last problem with referrals on sgt :)
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As Jaye has sort of alluded to, we haven't left the website in its entirity, we are still members of groups we enjoy, there are still people we care about. The forums are the issue, and if CG does address the issues, we, along with others I assume, would return gladly. In its current state, being positive and giving to the majority is incredibly difficult, as is enaging in conversation.
The only reason either of us are commenting here is because this discussion is a sign that people at the very least acknowledge that change is needed and after all, its what I personally hoped would happen. Open and frank debate about issues, agree or not, that exist on the forum and website in general.
If things want to survive, they evolve, things that once worked with a different userbase years ago aren't having any impact any more. I'm not saying SG is going to die, but it could find itself being home to only trolls/troublemakers/rulebreakers and traffic could very well suffer as a result, as could acquiring new members.
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Open and frank debate about issues, agree or not, that exist on the forum and website in general.
I agree with some of your arguments, disagree with some and have mixed feeling for some of them. But I can sign with both hands under the statement above. Though I would add to it something about less emotions. In SO mixed community (different countries, cultures, views and so on) it's really easy to turn discussion into rants exchange xD
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The more people you have moderating, the less chance of subjective defence of friends or interpretation of the rules. The moderators will "moderate" themselves so to speak. There are people who want to do it without any reward, at least give a reason as to why they aren't being allowed to do so. A small moderating team who are repeatedly struggling to deal with one issue or another clearly needs additional support.
Moderation on forums works across the internet, there are proper reporting procedures across most websites, why not this one?
If there is a reason for CG not having mods, specific rulesets etc, a lot of problems end when the reasons are made clear. Silence does nothing but amplify the problem and sustain it.
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#1 - prevention of abuse is covered reasonably well in practice. I agree with zelghadis on this and don't have much to add.
#2 - I don't think the forum need much more moderation. I enjoy my time here, and don't feel offended by anything I read. Some people have different opinions. If they're abusive or rude (which is quite rare), I just blacklist and move on. This site needs a larger staff, but the forum isn't the the main problem that needs to be taken care of. Implementing more of the ideas posted in the Bugs / Suggestions forum would be better, though it's probably more difficult to find skilled volanteers to do that than support / moderation work.
#3 - I think I'm reasonably familiar with the 4 recent cases of people leaving this site (including yours), and I think in most cases it's a bit of an overreaction. I don't think the same situations would get me to leave. I'd employ the same solution as above - blacklist, ignore, move on and continue to enjoy my time here.
#4 - so what if people complain about SGTools? Create whatever type of GAs you want and just ignore the people who complain. It's not like there's any momentum of their complaints making any difference. Even cg himself said that there's nothing wrong with using SGTools as a filter.
#5 - If you get rid of Real CV as a metric for Levels, you might as well get rid of Levels because they become completely pointless in a world where bundles exist and are worth the same as unbundled games. Since you yourself are using Level restrictions, I don't think getting rid of Levels is what you're looking for.
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TL;DR: we don't agree, but you deserve credit and respect for opening this debate up in the first place.
Agree to disagree, no systems perfect.
The forum definitely needs more moderation. A difference in opinion is fine, its how that opinion is constructed and presented which needs to be considered. Having the right to free speech doesn't mean you should exercise it at every turn. Treat others how you expect to be treated, if someone is harrassing you at every turn, don't be surprised karma gives you that harrassment back.
The problem here is, you're not me and I'm not you. A lot of people are throwing their personal opinions into the mix regarding anothers moral code. I know for a fact no one knows 100% of things because it involves deleted/heavily edited messages, private conversations with various people, text messages, the works. I'm so sick and tired of hearing people say they know what's happened/happening. I don't 100% know whats happened to even myself but I know enough and a lot more than most.
My point exactly, I've never created a SGTools giveaway personally as its too much effort and I personally don't care enough to protect my giveaways like that. However that doesn't stop them attacking people and things. Again, personal moral code comes into play. Mines diffeent than most it seems, I will not "ignore" people who actively make others feel like shit.
Yes, get rid of it all. I don't see what any of it accomplishes other than give a yard stick to dick measurement. I've used it but I certainly wouldn't miss it. Tbh, I couldn't tell you why i make level locked GA's, if you look most of them have no rhyme or reason to them, just randomly picked levels. No CV/No levels sounds perfect to me.
We'll never agree here, its pretty fruitless us debating things tbh, maybe we will tentatively agree on a couple of points. However I think its fantastic that you have opened this debate in general and you're trying to discuss things, so much respect for that.
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agreed - even if I did want to moderate anything - it would be to deal with the backlog of tickets for the site - not way/weigh in on peoples threads - which in turn could actually cause more harm than good and end up getting moderators abuse for 'Not Understanding' etc... :)
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Problem: The forum is not moderated, so bad behavior becomes the norm.
Solution: Moderate the forums.
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Problem: insufficient amount of mods to take care giveaways and forums in the same time.
Solution:...
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That would be perfect xD Unfortunately he has a job already. And other bots might have problem with judging human beings.
You can use bots to eradicate specific words - but that might cause another problems. Example: I was automatically banned from some game forum for using word "nazi" couple of times. Problem is that I was writing in Polish section about "jednostiki naziemne" which meant "ground units".
Respect for ArchBot but rest of the robots can screw themselvesxD
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Well the bot can do one job that takes away mods time which is re-rolls. Use code to check inactivated wins and multiple wins and give the appropriate ban. Then reroll.
Oh look hundreds if not thousands of tickets are automatically answered.
That's leaves mods to create rules, moderate the forums and answer more subjective tickets :)
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Lets say that I have some nonactivated wins and I won GA. I change ga status for not received - bot refuses to reroll in that case. People try to cheat the system all the time - and bots will always have flaws:)
Same with humans though - somebody is acting hostile towards another user - for one person it will be acceptable and for another (that knows that person better) it will be not acceptable. I can't imagine our support members, that are familiar with many users and have their personal and highly subjective thoughts towards some of them, to do good job on moderating discussions. They can suspend somebody for some extreme hate talk (example: konrads on gaymarriage thread) but can't solve more complicated situations (like Rachel some time ago and yours/Wallister recently).
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Which is why defined rules need to be set out rather than flimsy ones making situations hard to interpret and hard to moderate. What constitutes as "hate" is subjective and hard to police. I'm sure racism will be argued separately by members of the Black Panters and the KKK, but the law is clear and certain derogatory words(in my country at least) are illegal. That way people can have their beliefs, however right or wrong, but still have to act within the confines of the law.
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Heh - I wish that this subject was easier. While you can pretty easy create rules against homophobia or racism - there will be things much harder to judge (like bullying). Also I would like to have right to call somebody an idiot (even if it would be childlish) or post some nsfw materials - and I'm afraid that if we introduce some "social rules" there will be only more and more of them.
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Society manages to have laws and rules against bullying. The law is catching up with cyber bullying and such and we're seeing more and more internet trolls get arrested for things they perhaps didn't mean they just said through the anonymity of the internet. Do I think people realise how much harm they are causing? No. But it doesn't stop it happening.
I agree that people should be allowed to say things like "idiot" or even perhaps occasionally speak up against things. We all get angry. However there is a difference between calling someone a name once in the heat of the moment and repeat targetted abuse. If you call someone an idiot, 5-6 times, you should be punished.
At the minute the rules are hugely unclear about what is allowed and what is not. Is that hard to police, yes. Does that mean we shouldn't attempt to police it, no.
You do make good points, I'd still prefer clarity on the rules even the subjective ones, and definitely a more open mind about people who constantly harrass others even if the harrassment isn't directed towards one user. For example, causing huge arguments and making users feel unable to participate in the forums, that for me needs addressing no matter how hard it is to address.
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You agree that somebody can use word "idiot".
You disagree for repeating it 5 times.
Somebody would say that you have to call somebody 7 times to make it punishable.
Somebody else would say that its fine to call somebody Idiot for 10k times but would say it should be punishable if somebody repeats it on victims steam profile or facebook.
It's terribly hard to draw clear line sometimes. And there will always be people that are unhappy with new order.
Leaving things as they are is temptating because it's the easiest and the least problematic way. Is it good though? Heh - I'm unable to decide what am I thinking about it xD
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Ok then, if it needs to be clarified further, no calling ever should be allowed. A ban should be instituted if someone does as they need that time out.
My point is, one name calling of a random user is perhaps random anger. Repeated name calling is active harrassment and bullying. I'd argue twice is too many i was plucking an amount out of the air.
I don't think you should be allowed to even once but obviously people disagree so it was my form of compromise.
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Bullying shouldn't be allowed. I definitely agree with that.
My point is that every user on forum will define bullying differently. I don't think that compromise is achievable in that case - if there will be one clear rule - only small amount of people would be happy about it - the rest will think that too much is allowed some will say that restrictions are too hard.
I pity somebody who would try to create rules like that - that person would get a lot of hate for whatever decision he/she will make.
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Systems of rules are imperfect, yes. Moderators are imperfect, yes.
However, no moderation results in the nastiest people holding sway. People who have no desire to be bullied drop out of discussions, and probably out of the forum as a whole.
I would much prefer an imperfectly moderated forum to the way things are now.
Also, your stated desire to post NSFW stuff and to call people idiots is the kind of behavior that drags forums down.
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Actually I neither call people Idiots nor post nsfw materials... but I like to have this kind of freedom. And I enjoy threads like this and sometimes grab the popcorn when people start calling names. I just like to believe that this is place for adults, where people can act accordingly. Maybe I'm a part of the problem ¯\_(ツ)_/¯.
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Problem: Who can be trusted to not use double standards and abuse and misuse his or her mod powers and position to protect and inform friends? When even a blind person can see that SG is fragmented into factions, groups and clans and between all the drama of all that, who is going to be impartial and objective? Even now I have my doubts...
Solution ?
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Problem: Some, mostly the same, bullies and trolls are bullying and trolling other SG users their threads but hardly or don't make any threads of their own.
Solution: Let those bullies and trolls make their own threads so they can bully and troll themselves in their own threads .
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Going meta here.
Problem: Some of problem-solution posts in this thread are like this 'Problem: X isn't happening; Solution: Make X happen'.
Solution: Stop posting problem-solution posts in this thread, which are like this 'Problem: X isn't happening; Solution: Make X happen'.
Also, if by any chance you want to include me in the giveaway - thank you but don't, I already own Grim Dawn on GOG.
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you need to update that gif.
and it starts too look like a star
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Problem: Heated arguments getting out of control
Solution: 1hr community mute vote that requires 100-200 votes & has no record or any penalty marking. Person A & Person B convo is starting to get heated up and outta control, Person C (observer) votes to mute both parties for 1hour to have them both cool off a little before they can continue. Voting begins and first to 100-200 (or whatever) is deciding vote (yes to mute / no to mute). If yes, then its just a temporary disable of commenting only with no other side-effects or marks on their record (to prevent abuse).
don't actually want in the ga, just wanted to add my peace/piece
update: i understand there are a lot of kinks in this, and it would need to be fine-tuned to work. but i like to think the majority of this community would take it serious and not try to find a way to abuse it. suspensions would happen if abuse was found, additionally i do mean BOTH parties involved, not a single sided mute. just a cool-off period with no possible side effects besides no commenting for 1hour.
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well obviously there are ways to abuse anything.. i can alrdy tell you how to solve that though.. the voters are all public and moderator/support can suspend people that abuse it.
also the no marks on account in case that happened, but 2-3x of that and mods/support seeing that reason wasn't justified and the same ppl doing it, suspensions would happen.
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That would work for arguing users that are less popular. But if well known users would argue - that would cause civil war xD
Though it can be nice tool for forum moderator - If we had forum moderator and rules (which is another topic itself xD).
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i mean a both or neither scenario.. the two people in the argument. whether its two popular people, two unpopular people, or a mix of the two. both would have the mute served or neither.. select 2 or more in the voting that are partaking in the argument.
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heh - I should have explained my point of view xD
If it's just voting - some parties can easily cut from discussion everybody except themselves - for example - 50 people taking part in huge hate exchange (aka discussion). Simple voting + bot silencing certain users won't work - "feature" like this have to be moderated in real time by human (moderator).
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are any of those 50ppl gonna die from being able to not comment? its not life or death to be able to continue the hate. =)
edit: you mean if ppl were missed in the vote? then take another vote i guess. if its even needed anyways, not like one person gonna continue to argue with him or herself. (or if they are, let that shit continue, i wanna watch xD) ;)
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They are not going to die certainly - but they will want revenge xD And sooner or later this can lead to regular war on forum xD
I just think that It would be nice tool but too powerful to make it controlled by users. In moderator hands though...
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fair enough =)
maybe a sub-moderation of some type. "Apply for Muting Position Here" and cg &/or mods/support pickout a few hundred people to be able to vote, then less votes (3-4x of those guys (or whatever) all agree that both parties or all parties or whatever need a temp-mute)
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Then we start to dip back into the realms of needing more thorough moderation.
However the idea in principle of self governance is an interesting one, id argue an hour isn't long enough and that just muting isn't enough either.
However good the idea is though, people would abuse it.
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don't get me wrong though, i understand there would need to be safeguards of different types and a lot more too it then what i've said. and i understand it would be a slow process to actually get a moderator or support to look into abuse, but eventually they'd get punished all the same. if done multiple times like any other form of abuse, permanent ban hammer eventually will come crashing down though. and very little actual power in the governing by the community beyond a temporary silencing so it wouldn't get out of hand. stronger forms of punishment would just make matters worse imo though, just a tiny cool-off that way neither side is fumed at all the people that voted though as well.
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An alternative solution based on the same voting system you're suggesting: Let them continue to argue but don't bump the thread for their posts in it. This way you don't shut them up (which is a bit too offensive), but there's little attention, and as a result minimum forum-wide drama generated. It's all very contained.
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Problem: people don't read the rules in consecuence we see a lot of regifting or giveaways of free games.
Solution: make as obligation to read the rules before enter or do any giveaway then people will read the rules 100% sure and we will stop watching regifting or fake giveaways :). (obviously when you try to enter a giveaway a pop up windows appear saying you need to read the rules/faq before enter a giveaway)
there is any worst than win a nice game and be a fake giveaway!!!!!
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Good suggestion, but difficult to enforce when so many users lack the required language skills to read and understand these pages (which are only in English and Russian). Localized versions of the site would go a long way to bridge this gap and improve things, but are costly to implement.
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Problem: you have too many games and not enough free time
solution: stop entering GA, make an annoying thread to get million BL so you won't be able to enter more GA
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Problem: Long threads with multiple nested replies can make the thread messy and hard to follow.
Solution: Give us options to sort messages by date posted within the thread, add a "show parent" button for individual messages and an option to collapse/expand replies. Give thread OPs the option to sticky top level replies within the thread (no more need for "Reserved" posts at the beginning of the thread), etc.
(Maybe there are already scripts out there that enable some of this functionality, feel free to point them out if that is the case.)
EDIT: Just found out myself that the SteamGifts discussions enhanced script does some (but not all) of the things I mentioned.
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A related problem - in many threads it's practically impossible to read all comments, not because the thread is so long, but because comments can be added to posts in different pages and there's no notification unless these comments are direct replies to your post. The solution is the same as what you're suggesting - Sort by Date, aka as Flat view (which is a mode that seems to be available in all forum platforms except whatever is used on this site).
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Problem: When a game goes free, everyone loses their mind and posts it here on SteamGifts.
Solution: Don't be so salty and so quick to blacklist. Kindly tell them the game is free, although I feel people who make these giveaways know they are free. However, some of our new members don't know! So please be kind to new people.
One solution I feel the whole site will benefit from is placing a "Flag Button" (i.e. Craigslist), so people can just flag games or problems down and with enough flags, it may call attention to a mod. Mods, support team, and individuals will benefit from this.
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Problem: The rules, the FAQ and the guidelines are shit. They are segmented, not including actual problems that are well-known by users who are on the site for longer time, not clarified for the same problems, some half informations are in FAQ, while the other half is in guidelines, and the suspension times that actually can make rules clearer, and to show how serious offense something is - is hidden under the roles tab. That is extremely hard to find as the main options are on the top-side of the site.
Solution: Remake the FAQ into site rules and FAQ. Be clear about you can't regift, don't phrase it "you shouldn't" like a mother shooing the kid away. Literal translation into most languages will make it end up just a guide, not as a strict rule. Write the punishments at the rules, not in a separate part. Make it into a section where I can find any answer to the rules.
SERIOUSLY. I'm on the site since the beginning of 2014 I think, I was active during 100% of SG2. And I still have to open FAQ-guidelines-roles to be sure to know where is a rule, and to look up for the punishment for it because I just don't know if the "won giveaways should be activated on the winning account" is in FAQ or guidelines... make it clearer, I beg you, Obi Wan Kenobi CG. Or anyone.... It's not a superhard project, the community could help in phrasing and collecting the most important parts, but instead here we are after years, still without a simple, understandable rules page.Was it really more important to let everyone know how many people blacklisted them, than make newcomers easier to understand all the rules, not just half of them/their aspects? :\ (And not to mention at least a simple trading guide / 101 )
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So so true. It's probably not difficult for a few users to cooperate and work on a new page with better structure and more useful content, but there's no telling it will actually be posted instead of the current pages, so not a project that would pull many volunteers.
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Problem: People are trying to solve conflicts with words instead of games.
Solution: All future conflicts have to be solved by a game. Herefore, one of the most luck based games in history (old maid) will be programmed into the website. Other games are also possible as long as conflicting parties reach a consent about them. Luck based games are recommanded (like 100 % OJ) but not mandatory. The losing party has to accept defeat.
In case of further conflict between forementioned parties they will be abducted to an isolated island and pitted against each other in a Battle Royal until less than 2 participants remain. This applies also in the case that last survivors share the same opinion. The whole event will be broadcasted on underground websites for entertainment purposes. The even will be sponsored by the whole wordly posessions of the losing participants (as they have no use for it anymore) as well as gambling taxes from forementioned underground websites. The winner will receieve a 5 cm^3 large award with the inscription: "I've won an actual internet argument" as well as a life long trauma. With less than two surviving participants conflict between forementioned parties appears unlikely unless survivor developed a case of schizophrenia.
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Problem: Not calling out people who have been blacklisted.
Solution: Allow steam users to call out people who have been blacklisted for abusing the steam system or not redeeming the game keys sent to them or not marking received.
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Problem: People
Solution: Zombie Apocalypse
I can't wait for the zombie apocalypse so I can start shooting some of you mother f'ers in the face.
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Welcome to SG, my friend. What a time to join. Ahaha
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Problem: Drama
Solution: Ignore drama. Life is too short to waste, real life already has enough drama.
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Create a system where if the winner and creator of a giveaway check a box agreeing to a reroll, then the process can occur automatically freeing up support's time for more ambigious rerolls and other issues
I actually addressed this a thread the day before and answered potential arguments against it in this thread https://www.steamgifts.com/discussion/1rcgY/about-rerolls-these-days#gdxAp0A
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The idea is simple. Present a problem you think plagues this forum, and offer a constructive solution. Ideally it should be a solution that people can implement by changing their point of view and/or their behavior, but it can also be a technical solution, e.g. a change to site rules or the way it works (you can assume cg is reading this, assumption is free). No walls of text please, and leave the saltiness & bitterness out of this thread. Be concise & constructive.
The key for Grim Dawn was contributed by PeteOzzy. I'll use random.org to pick a winner from those who present a problem and suggest a solution. If the winner already owns Grim Dawn, I'll look for games on their wishlist that I may have keys for, and if successful I will let them pick one. If that doesn't work I'll just use random.org to pick another winner.
Update: Winner picked; key sent :-)
Thank you!
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