Do you think ban for non-actibating gifts should be permanent?
On the first game no, people make mistakes. On multiple offences yes, i'v seen people with 3-4 regifted/not activated wins around here still entering giveaways. My biggest issue with how the system works now is that you can't even get a reroll for your giveaway if someone with multiple such offences wins but has already been punished for them.
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Erm... Are you sure that people that can't get games any other way and can't even read FAQ are great community? I would not agree to this.
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But they ban for not activation anyway, so it's not more work then now.
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They dont ban, they suspend temporarily... and even that happens inconsistently (since they dont even look at the bulk of reports)... additionally, the staff tend to hand out suspensions like popcorn, where as a ban would require more effort to check and make certain before bringing down the hammer.
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Well, for this type of users there will be no problem - they would activate missing games and get unban for the first time.
And I didn't say a word about other rules. Maybe they can be more strict too.
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If someone don't give a crap about this site - do we really need this person here?
As for support, I believe there actually would be LESS reports, because those who violate rules won't do this again.
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i made some mistakes, when i was new here. i had at least one not activated gift. maybe even two, i honestly don't remember. would we handle things here after your suggestions, i would probably have been perma-banned at that time. well, now please look at my profile and tell me that this would have been the right thing. ;)
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If you were told back then that you should activate missing games to continue using the site - would you do it?
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sure, because i would be able to do it. other people might simply not have the money to do it.
and i bought the game i did not activate some months later to make up for my mistake, btw. first i just didn't care about the site, later i did...
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If someone don't have money and don't appreciate gift he won - then he is a jerk, and should be banned.
and i bought the game i did not activate some months later
See what I say? You would have been unbanned anyway.
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If someone don't have money and don't appreciate gift he won - then he is a jerk, and should be banned.
ouch. you should rethink that. ;)
See what I say? You would have been unbanned anyway.
yes, i made up for my mistake after some months (or a year even?), because i started to care about the site. if the site had perma-banned me, i probably wouldn't ever have visited it again. even if it would have said "you can get unbanned by buying the game and activating it". i didn't care about steamgifts. and i bet 99% of all newcomers don't really care about the site. at least not enough to pay real money for it. the game was far cry 2, which would have costed 10€. i would never have spent 10€, just to be able to visit a site i barely know again. i would just have forgotten about it. and well, now this is my favorite site, i invested lots and lots of money here, and i am active in the community. that is what i mean. if the rules would have been too strict and the punishment too hard, maybe i would not be here today.
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EDIT: I've read comments, and I feel I should explain more about the idea.
If someone made mistake, but fixed it afterwards - he should be forgiven (at least for first few of this mistakes). I mean, if user activated the gift he didn't activate before - he is all right. If he traded the gift away, he can always buy new to activate. I don't think that asking for this is too much.
Yes, it can be too much to ask. An Example:
a really poor guy registers here and wins a game. He doesn't know the rules yet, so he trades his won game. if I understand you correctly, you want to perma-ban him, unless he corrects his mistake, right? So this guy has absolutely no money, he doesn't have the won game anymore, he can't correct anything - bam, he's out.
No, I don't like the idea of fast perma-bans. Why not just longer suspensions?
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and this example of yours does not make a big enough difference to make breaking this rule somehow equal to the other permanent ban rules.
did you maybe misunderstand me? i am against perma-bans for not activated gifts. :)
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Wait, he traded the game for something, so he have something. Why don't he trade it back?
And, even if he is poor - why didn't he read the rules? He don't care about the site? Why then we should care about him?
Why not just longer suspensions?
Because suspensions is nothing. Let's have a deal - I would not visit this site for a month(easily cheked in profile), and then you'll give me fallout 4. Do you agree? Is this a fair deal?
I don't want to give my games just for waiting. If I gave game to someone even more poor than me, and he plays it - I would be happy. If I would give game just for some waiting time - I won't be happy at all.
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Wait, he traded the game for something, so he have something. Why don't he trade it back?
Because he can't trade the game that's not activated in his library. ;)
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My stance on this:
1st offence: 2 weeks suspension
2nd offense: permanent suspension, with possibility of appeal if you add the game to your library
3rd offense: permabanned
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Ok, then I should trade some AAA game I'll win. Easiest money I'll got ever.
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Disagree, when someone wins a game, the game is his and he can do whatever the hell he wants with it.
Yes there are rules, but I don't thing they are legally obligatory, because, you can't subject a gift to a condition at least not here in Europe.
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Rules are legally obligatory. If you don't follow the rules - you can't use the site. It's public offer, totally legal in Europe.
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They, indeed, can't forbid you not to activate won gift.
But, they can legally forbid further use of the site, if you didn't.
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According to the legislation of my country, with the exception of subscriptions, I am allowed to resell anything I own (even digital products), and as far as I know that is true to all EU. I cannot sell games from my library on Steam.
PS: if you think I am "offtopic", read the comment I replied to
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Everything is handled by court at the end and Steam will be sued, there is already a movement, I am giving it two years maximum and you will be able to sell your Steam games. You can already refund in 14 days period, so there are already some things changing already.
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That will never happen because Steam licenses are different than physical copies. You don't own the game, you only own a severely limited license to play a game in one computer at a time. Is like a subscription instead of an ownership. That is why Gaben is so rich, he charges the same money for a license that we paid for physical copies before.
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I'm pretty sure there's no law forcing some random Internet website to grant you access to join giveaways.
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House rules aren't automatically legal. Don't mix them up.
If my house rules say "no black people allowed" that is definitely not legal.
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Oh, really? So any black people can came to your house without asking you? Nice!
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Wait, I don't permit black people to my house - then this is my rule. You said I can do it, but you said I can't do it. Someone of you must be wrong.
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Are you being difficult on purpose? You can't have a club that doesn't allow black people for example. That's what I mean by "house rules". Who you let into your private home is totally up to you. But they are two separate things.
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Of course I can have such a club. If it's a closed club I can chose who I'll invite, and I definitely can decide not to invite black people.
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You forget that these are house rules not common law.
If someone wants to regift it that's fine. It just means they aren't allowed back in here.
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It depends on the gift. A house or expensive car for example can be gifted to somebody along with rules like taking care of the old people etc. I gues it all comes down to achieving a balance. Items like games or books etc. not, of course
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There is no law forcing a private website to allow you or anyone else to access it's content. This is not an online shop or a public service.
If I do movie night at my house, I'm perfectly allowed to kick you out because you ate all the popcorn. My house, my rules.
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They don't subjecting a gift, they subjecting your future using of this site.
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Actually, I could totally kick you out of my home for that.
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But this site is not a public place, it's a privately-held website.
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Okay, let's get to practice. I just blacklisted you. If you are right - then sue me. I really want to see this happens.
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This people are banned anyway, and sure they complain anyway. Nothing would change.
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U are not getting my point...
I activated the game i didn't activate before right after the suspension. I wanted to get unbanned, so i messaged support with that i activated the game already, yet i had to wait the whole punishment, since they never responded to that ticket. Understood now?
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No, i think the temporary ones teach a lesson. I didn't activate 2 of mine as I traded them away. Before I was "caught" i realized that it was against the rules (I hadn't known previously) and that it was the wrong thing to do, and had I the money to buy both games, I would have. Eventually I got my well-deserved suspension. After that, I bought one of the games I didn't activate, but remain too broke to afford the other one still, but eventually will buy it.
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it's funny how in real life we generally prefer moderate punishment. we don't sentence people to death for stealing an apple or something. but as soon as we're on the internet, we want strict rules for everything. in real life, the three strikes law in some american states is very questionable. many people think this is a horrible law and it should not exist anywhere. but on the internet we have no problem going even further than that. i must say, i find this really strange. :)
punishing someone for breaking the rules - yes. permanently banning someone from the site - only in very, very selected circumstances. for instance, i see a big difference between those two:
i would be very careful with the latter. you might perma-ban someone who didn't even have any evil intentions. a simple suspension for a few days or weeks should do the trick, if you ask me. if someone does this constantly, we can talk about measures that go a little further. but not after his first or second - or even third - unactivated game. i honestly think that's too harsh.
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I propose fixing, not punishment.
If user want to use site - he activate missing gift, and continue. Everyone happy. I would even agree if this is tolerated not only for the first time. But I want users to take responsibility, for what they do. Suspension for 5 days, or even for a month - it's not responsibility, it's even hardly a punishment. Just little inconvenience that many people would agree to endure to get profit.
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+1
On the internet there's often the assumption that someone is evil. The same people who think this way don't have any problems driving 120 km/h in a 100 zone and expect to be treated lightly when they get caught.
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The suspension should also start whenever the user tries to use the site afterwards. If not, a 2-week suspension could go unnoticed for a user who logs in once a month.
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That's a good idea. Right now if someone hasn't been online for a long time, I have to keep an additional tab open and refresh every day until I catch the person online...
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I think the big problem right now is that people get suspended but don't know why so they don't learn the lesson.
If someone gets a 5 days suspension and doesn't log in for a week he even doesn't realize it.
(Mind that I'm the first who tells people "Please, read the FAQ")
That said, I'm one of the guys who thinks that the current system is too soft, and I like OP idea but there must be a message following the permaban that says: "1) Read the rules 2) you have been banned because 3) you can redeem doing this"
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Maybe aother way:
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I think if you don't activate a game after a week, you shouldn't be allowed to win another game. It's one thing if you win a game, are away for a long time for some convoluted reason, then come back, activate, and apologize, but if you simply give the game away again or enter "for a friend" you shouldn't be able to just enter another giveaway. Now, if you buy the game to make up for the copy you effectively stole and activate it to your account, that's fine, and I think you should be able to enter again.
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I like the idea, I think there was discussion about something similar where you can't enter giveaways until you sync your library (with the newly won game) after winning the game. But what about problems like "already used" keys? This way creator can (un)intentionally lock someone for days.
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That's why I say "if you don't activate a game after a week". It gives you time to work things out, and file a support ticket if there is an issue. Granted, there are still issues, and no system is likely to be perfect, but I do think there should be checks to make sure that you can't accidentally (or intentionally) lock someone out- perhaps marking as not received changes the process, at which point the winner could be suspended for fraud if the key was legitimate? Still issues, but perhaps better?
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Nah, I wouldn't go permanant for a first offence, but I do think the current standard of 5 days/game for the first time you get caught is very much on the light side. Personally, I'd like to see that bumped up to somewhere between 45 and 90 days. EDIT: Maybe that's a bit harsh, but I'd definitely like to see it significantly longer than 5 days.
My reasoning is that it often takes 45-90 days to win something if entering public only giveaways, certainly longer than 5 days. If someone has the patience to come here every day, entering giveaways (and they might not need that if they're using an entry bot) for a few weeks with the intention of trading away that game then 5 days is nothing to them. It's akin to giving someone a £1M fine for stealing £9M in that it would actually be well worth it. If looking at the site from a game theory point of view with a big ol' cynical hat on where the aim was to exploit the site for personal gain with maximum efficency, I'd certainly recommend that new users don't activate their wins until they're caught for the first time as things are currently.
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I think the bigger issue if you ask me is the lack of support not so much how they do the bans.
As even if they made them a perma ban right away it would still take awhile for support to get to it,i think slow support makes it seems a bigger issue then it needs to be and because support is so slow.Support needs more support when it takes a week or two to get to a ticket no 2 ways about it,and why they do not add more i am not sure why,i just hope where not losing good members because of the lack of support,like if i was to do a GA for the first time and saw someone who did not activate it or re-gift it and is weeks later and there still winning or entering GA's i might say you know what screw this site.
I do think after a second time of doing it,after being suspended/warned the first time you should get a ban,but then again this all still falls on support,if they can not even take care of first time offenders in a time manner then even a perma band will take just as long.
More support is needed and i do not think auto bans are the answer i think each report has to be checked to make sure someone is not being wrongfully accused or banned because of a mistake on the reporter.
Anyhow in the end no matter what people suggest unless there is a lot more support it will still be the same thing ...weeks before anything is done if not longer if they are not caught right away.So they can still do it for a long time.I also think this leads to some not reporting knowing that something may or may not be done in weeks if not months so why bother.
Again more support is needed....sad a good site like this has so many complaints because of a lack of simple support.Almost reminds me of Gaben and all his broken promises about improving support just to shut up the masses.
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Things have improved a bit as more support members got added, and a few got promoted to moderators. (Because support can only do so much)
There's still a huge tickets backlog but form what I heard, only those who have been promoted from support to moderators can handle them. Apparently, the support queue is pretty much being dealt with in a timely manner. I know most re-rolls get approved within an hour.
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Although I somewhat agree on harsher sanctions than it is now, this simply can't be done since there are many holes in proper steam library tracking. So it would result in many false alarms. I was victim of this false alarm once already (wrongly banned).
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If this suggestion would be implemented it would neither increase nor decrease quantity of false alarms.
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I meant that if it results in perma ban, it really looks bad when someone see it on your profile (especially for no reason) even if support will revert it after day or two. But I guess I'm okay with making it harsher on regifters, etc. as long as the perma ban is reversible due to these false alarms or errors.
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Steam removed OAuth key redemption a long time ago. This is no longer possible to implement.
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I don't have the time to read through the entire thread right now, but some additional considerations you aren't considering.
1) The game given to the winner was a dupe key, fake giveaway, etc. The creator contacts the winner and gives a different game and asks to mark the game received in the mean time.
2) Developer giveaway gives the wrong game - the game is marked as Received automatically and a lot of people don't know that you can clicked the Received radio button to unmark it.
3) Misleading giveaway/mistaken giveaway. Creator makes a giveaway for Darksiders 2, but gives Darksiders 1. Giveaway winner doesn't realize the mistake and marks Received. Creator makes a giveaway for Dark Matter. Guess what - there's two games in the Steam store with the exact same name.
Probably additional scenarios I'm missing.
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1) Winner won't mark it as received - so no reason for ban.
2) I'm almost sure I marked developer giveaways as received manually... Is it changed now?
3) Well, that's actually a reason to mark as not received also.
Actually, all this scenarios already can be a reason for 5 days ban, so not much changes.
Also, what do you think about the idea itself? You know better what pros and cons would it have.
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1) this has happened already, even if you don't want to realize it. the ga creator just asks very nicely: "my mistake, so sorry. can you please mark as received, if i give you another game? i don't want to get in trouble." a sg beginner can easily fall for that and mark as received. as i said, this happened before.
2) it's auto-marked.
3) if you win Dark Matter, and you get a key for Dark Matter, you mark as received. not everyone realizes, that there are two different game in the store with the exact name. this could also happen to you. would you want to get perma-banned for something like this?
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1) Most winners, especially new people, will choose to mark as Received if they get replacement game and are asked nicely.
2) I know all dev giveaways used to automatically mark Received as soon as you saw the key in the past. Haven't won any recently so I can't be sure it's still applicable.
3) You're overly optimistic. If you activate a game with the same name as the one you won, of course you're going to mark the game Received.... It's not reasonable to think that everyone knows there are two games with the same name...
As to my opinions to your idea of permanent suspension after the first offense - I don't believe in "one strike, you're out" and neither do any of the other support members that I know of or the admin.
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Well, it's not like "one strike, you're out", more like "one strike, you're out until you fix this". But I see your point. I would close the topic then.
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BTW, with your banning methodology, I would have been permanently suspended a long time ago. I've Not Activated by mistake twice already. It happens when you have a lot of wins. Just accidentally clicked "Add to Inventory" instead of "Add to Library" and didn't realize until a couple of weeks had passed and I was looking through my inventory.
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I don't think the system is broken the way things stand now. I'm on tour a lot and can't always get to Steam to activate gifts. I don't want to be banned because of that.
Before we start messing with that side of things, we should really address the more important issue of people re-gifting stuff they've won (which has happened to me twice so far).
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You don't get banned if you don't mark it as received before activation. Nothing changes in this part of rule, only time of a ban affected.
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I won a game and when I activated it through my email the game got added to my nephews steam account because he was on my pc at home using family sharing.
Been waiting around two months already for a response from Steam to see if they can move that game over onto my library. I am trying to fix this mistake but I don't even know if Steam can or will help me fix this.
The only other option is to buy a copy and add it to my library.
I agree that re-gifting is a serious problem but there needs to be a way of filtering out the genuine mistakes that people do make rather than apply a permanent ban because a won game is not showing in their library.
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Completely disagree with such harsh measures for a first strike, mistakes happen and they are usually made in the first months on the site.
That would drastically decrease the amount of new members, not knowing much of the site or its rules i highly doubt most would bother doing the right thing and would just move on with their life. That doesnt mean they came here with bad intentions, after knowing the site, some of them would eventually activate all their wins and even contribute to it.
There is a couple of good reasons to ban people from the site, i dont like seeing people that got suspended and still didnt take the opportunity to buy the game either, but one lousy game is not a good reason for a perma-ban
Though, i have a different opinion for members who broke the same rule before, i think in these cases SG shouldn't be so lenient.
For this situation in particularly, the offender should be banned until activating said game
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We are giving away games for people who like to play it. Or at least have it. If someone re-gift their prize, or trade it away - it's a serious violation, I believe. So, I suggest:
I really believe that this would make our site better.
EDIT: I've read comments, and I feel I should explain more about the idea.
If someone made mistake, but fixed it afterwards - he should be forgiven (at least for first few of this mistakes). I mean, if user activated the gift he didn't activate before - he is all right. If he traded the gift away, he can always buy new to activate. I don't think that asking for this is too much.
BUT if user didn't fixed mistake, but just wait for a few days - that's not a reason to forgive him. It's a matter of good will, not a matter of time.
*EDIT2. When I say permanently - I mean "for unlimited period of time, before he activate missing games". So, it's really permanent only in the case user don't want to fix his mistakes.
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