Wow. That's a lot of tickets o.O At least you guys have been working hard to catch up! I thank you support/moderator peoples for your continued, erm...Support? and general awesomeness :)
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supposing if a user that got reported for XYZ, closed his thread before Support could take a look at it, should the ticket be left open or closed?
Just asking before I close a large bunch of my old tickets :)
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Depends. If the user is being reported for being naughty in the forum but self-corrects it by deleting the offending post, then you might safely skip the ticket. If it's something more serious, however, then go ahead and mention it. We track patterns of abuse and some mods can still read deleted postings.
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I've closed 16 of my 25 open tickets, but there are still 9 that I feel you guys need to take a look at :)
Thanks though, my blacklist increased :P
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Why aren't checks for regifting/not activating wins/multiple wins automatic anyway? The system already forces sync with steam and has records of all wins.
I reported so many and blacklisted even more. Those would be unnecessary tickets if they were automatic.
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Some things are better handled manually. There is no substitute for human discernment. Even so, we are still in the process of implementing various things to make life easier.
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There's a lag with syncing I think and it would be a strain on SG's servers if everyone had to sync for each giveaway...But yeah you make a good point.
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I had 3 reports for calling out but the link I provided no longer work (giveaway was probably deleted) so I closed them.
All I have left are 7 reports for re-gifting.Most of them were made before the transition so they are labeled as "other". Not very helpful. (And we can't change it either)
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It is not OK to use Origin keys for giveaways. A ticket should be used in such cases.
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Closed some, 5 remaining. All hail the new support!
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All my tickets got resolved yesterday, no more neg rep for me wooot! (╯°□°)╯︵ ┻━┻
Huge thanks to all staff, this went so much better then expected and ridiculously fast after getting the new mods as well.
For any support member reading this; is it of any use to report marked scammers (marked on SR that is) that are still active on SG despite not being involved in a trade with them myself?
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I hope I won't win necro award by digging up this thread :D. But close your unnecessary tickets, don't force staff to dig through irrelevant reports.
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I think it's good that you bumped this thread. Here's hoping more people delete their old tickets so that Support can finally get to deal with newer ones, including a few by me ;-)
BTW, I did the needful and closed a couple of tickets not long ago.
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Only Mods can see User Report tickets, so I can't tell you anything other than "If you haven't heard from the Mod, leave it open."
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i just closed all my 749 user reports starting with K. :3
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Khalaq ate all my donuts!
Khalaq won't put eyes on his smilies and now they're all blind.
Khalaq still hasn't changed his avatar--it's been months, already!
Khalaq refuses to stop voting "potato" in all the polls.
Khalaq has given several people cookies. WHERE'S MINE?!? Admin abuse!
I was relieved to see that some of those user reports were not about me. P
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Bump.
It would be great if users would check their open tickets for relevancy.
Would greatly help to clear the flood.
Thanks in advance!
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At this time, we currently have 538 tickets which are over a year old in one category.
At least it seems the number of user reports is going down!
bump
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Sooo I'm getting ready to submit 1700 tickets for not-activating gifts and fake marking :D
Good luck with that haha
JK
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Just mark your wins unreceived, and the others will do the actual job instead of you :D
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Oh, I don't know that the tickets can be closed by myself. Thanks.
However, I still find that some tickets of giveaway many copies of free games last month. The givers still have the CV count. I have not close them yet.
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I did check them, both unanswered month+ old ones seem to remain relevant. :)
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Mine was shoveled under the carpet,closed without any response whatsoever.
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Really? I believe you can reopen them by clicking "Resolved" in the top right corner and changing it to "Open".
I'm not sure if that's just something Support can do or not.
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Checked, both are still relevant despite being 2 and 3 months old :)
EDIT: Only one left, thanks to jatan11t! :)
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The SteamGifts moderators are working hard trying to get through all of the Support tickets, but there are quite a few. One thing that would help us would be for everyone to check their tickets in the Support section of their accounts and close those tickets which no longer need our attention. At this time, we currently have 538 tickets which are over a year old in one category. Many of them have been resolved but have not been closed by the user who initiated them. Others are still waiting for a response to the Moderator's request. Still others have expired (they are either no longer relevant, or a solution is no longer feasible due to the passage of time). Many people have already helped out by deleting any tickets older than a year.
Please keep any tickets which are still relevant. If your issue can still be addressed, we will get to it as soon as we can.
Thank you all for your help and cooperation. )
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