Should the support group be bigger?
I have one year old ticket still not answered with somebody who had not activated win within a month back then :P A few months later they've also added multiple win to their achievements :P But maybe there were more reports of this user and support did what should be done, just forgot to mark the ticket as solved since there were so many :) Yeah, I'm optimist :)
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Nowadays support answers multiplewin / no activated user reports in few hours at best.
So it may be good idea to close old ticket and recreate it via user category (if you think report is still relevant that is)
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They should hire me! (just to check , we don't have to do a drug test right?)
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Why the support group is so small? My support tickets are only 1 week old (as I am a new user) and there is nothing really wrong about it. But when I search the discussions and see that sometimes tickets can be unanswered for months it triggers me a bit.
There are many SG users that are level 6+, are active community members and most likely would be trustworthy support members. Obviously only some of them would be interested in that, but also I don't think it's hard to find the people willing to do so.
So I would like to see your opinion on the topic. Mainly in the poll but also in the comments ;)
[EDIT] Changed the title so it's easier to see what this thread is about ;)
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