I've just bought the new bundle and it turns out that the key for "Shadwen" is a duplicate. I've contacted IG about it and will see what they have to say about it.
In case you're interested in buying it, I'd just wait for more information on the issue (if it's just my key or the whole batch).

Update 1: Apparently mine wasn't the only faulty one. If the issue occurs to you, include the transaction ID and the duplicate key when contacting their support to speed things up.

Update 2: Indiegala now seems to be sending out working keys. Have fun with the game everyone! 😊

Update 3: According to Indiegala "We have changed the keys from the bundle and all the keys should work, but if you have any issue just let us know."

5 years ago*

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Rarely happens (never happened for me tho), but IG support always fixes it and usually fast. But that's my own experience. For me, it is a common bug that I don't get the correct amount of gift bundles for happy hour purchase and they usually fix it within a day.

edit: i own Shadwen already so not tried to activate it, only used Balthazar key yet, that worked like always.

5 years ago*
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Yeah, I'm getting that issue of bundles missing, too. Only had it a few times happen, yet, though.

5 years ago
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Probably a mistake i am sure they will fix.

5 years ago
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Most likely. Though, if it's just one key that's a duplicate then that's not a big problem. If the whole batch is bad - that's another story.

5 years ago
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I also had the same issue - I even got a replacement that is also a duplicate. Waiting for a reply...

5 years ago
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I've just gotten their request to send the key in question.

5 years ago
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Oh progress! I haven't got another reply after I sent back saying the key wasn't working with a screenshot haha. May as well go to bed and check tomorrow then.

5 years ago
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| Status: OK/NoDetail | Einzelheiten: [87305, Shadwen]
hat no problem with my key

5 years ago
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Good to know it's not all of them 👍

5 years ago
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It rarely can happen but IG support is mostly quick and helpful.
Here is another recent case of dupes! https://www.steamgifts.com/go/comment/PtPelAT

5 years ago
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In a few years dealing with IG this was the first time of it happening to me. There's always a first for everything, I guess 🤷‍♂️

5 years ago
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I also have a duplicate key for Shadwen. Mail sent to their support, I'm waiting for their answer.

5 years ago
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That makes at least three of us.

5 years ago
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Anyone hear back?

5 years ago
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Nothing since their message asking for the not working key. Now it's 20 to 6am and at least another one and a half to three and a half hours until someone's back in office.
I'd assume they are waiting for the dev to give some information on the issue.

5 years ago
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I got not a single answer, I guess (hope) they're working on it.

5 years ago
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I'm sure they are. I'd expect a reply until around noon.

5 years ago
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i also bought the bundle, mainly for the game shadwen, and i got a working code, so no problems here...

5 years ago
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Lucky you! 👍

5 years ago
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i also got a good key

5 years ago
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Glad some of you guys didn't run into the issue 👍

5 years ago
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Working key for me too. Hope you get the issue resolved quick!

5 years ago
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Nice!
Thanks

5 years ago
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I've received a mail a few minutes ago, with a new functionnal key. Great !

5 years ago
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Same. Just when you said it I've checked my inbox and also had the message with a working key. Well then, enjoy the game 😉

5 years ago*
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That's good news ! Thank you, have fun ! :)

5 years ago
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Same here! Pretty good turnover time.

5 years ago
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Closed 5 years ago by Eiion.