I won two giveaways in a row for Plantera. I activated and marked the first one as received.

Tried my best to get in contact with the owner of the second giveaway (here, Steam) for him to select a new winner but never got a response.
https://www.steamgifts.com/giveaway/vn01j/plantera
Tried support but did not receive a response so far.

I am stuck with a won giveaway I don't know how to deal with for about 3 weeks now. Could you please help me on how to resolve this situation ?
Thanks in advance.

8 years ago

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Just mark it as not received if they giveaway creator doesn't want to comply and reroll - not much else you can do at this point.

8 years ago
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This comment was deleted 5 years ago.

8 years ago
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Already done all that. Previous comment advises to mark the 2nd one as not received = me confused

8 years ago
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if they do not comply, meaning if they ignore your request for reroll and 7days goes by and they don't seem to care to fix the solution.. at that point then you can just mark it "not received". - all you can do is reach out and try and contact them to resolve it, not your fault if they don't care to resolve.

update: there seems to be a lot of confliction between people saying leave it unmarked and mark not received.. either way is fine though, you clearly did what you were supposed to and support/mods will see that and understand what happened... both are correct answers in reality.

8 years ago*
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A re-roll ticket must be sent by the giveaway creator, with the winner's agreement, so you did what you needed to do, and now have to wait for their response.
Perhaps, they don't speak English very well, and didn't understand your message?
Extreme case, you could mark the game as "not received", if they don't collaborate. Just don't use the key.

8 years ago
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Yes, I am waiting for either support or the creator to respond at the moment

8 years ago
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It's been 3 weeks since I've done all that stuff. Those links don't help.

8 years ago
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Do what Mully said: wait.
Aside from that the other alternative would be getting a new code for the creator of the first giveaway and asking him to re-roll it (then do whatever you want with the second code you got). It's what you'd do to "fix" old multiple wins (why I suggested searching)

8 years ago
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leave the feedback button unmarked, you already tried to contact him.

8 years ago
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Leave a comment on the giveaway itself explaining that you won another GA for the same game and that a new winner should be selected. The creator if the giveaway will get a notification of your comment and can send a reroll request in his/her own time. Support will be able to see your comment so the reroll will probably take place soon after the request is made.

Just don't mark the extra code as "received". It's safe to mark it as "not received" since it will be rerolled anyay, but I don't recommend it as that might be offensive to the giver who did nothing wrong. Best to just leave it unmarked.

8 years ago
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Yes, I am waiting for either support or the creator to respond at the moment

8 years ago
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Make whitelist consisting of only support members
Make WL GTAV ga with link to your ticket in description
Get suspension for bribe attempt, but get your ticket solved :P

8 years ago*
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Closed 5 years ago by Milouze.