Once it took like 2 or 3 days for me to get a response and it was a reroll ticket. But they will answer you, just be patient. Don't worry.
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Just wait; depending on the category if the matter has been resolved by itself you may also close it on your own.
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Perhaps the Deep Silver Bundle issues are causing more of a backlog for Support than normal?
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thanks for your help humans, finally I have response from support
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