I'm 100% sure that key wasn't used. I revealed the key and copy-paste directly from Indiegala to the giveaway.
When he asked for reroll I checked his games library and the game was there. I thought that maybe he already had it and only AFTER I asked for reroll noticed that he had viewed the key.
Comment has been collapsed.
Next time be more carefull and don't ask for a reroll if the winner has seen the key and has the game in their account. Create a request received feedback ticket instead.
Comment has been collapsed.
I'd contact support again and explain the situation. There's a good chance someone from SG support is actually viewing this thread right now and already looking into it.
Comment has been collapsed.
I'd definitely contact support and ask for help.
The reroll from the first person after looking at the key is a bit susp.
Comment has been collapsed.
Support is the only way, and they will help you 100% - submit a ticket with all the information and the pictures!
I had a similar situation with a game 10 days ago - the winner basically viewed the key, he activated the game (Star Phoenix) on his public Steam account and he simply didn't do anything else.
He did not release any feedback, nor he did answer my e-mails.
So after a week I contacted the support asking for received feedback, the moderators checked that that user actually activated my key on his account, viewed it (through my screenshot too) and did not leave any feedback, so they closed the question giving me the correct feedback and, I think, suspending the user that kept on activating gifts and not releasing feedbacks for them (of course I blacklisted him not to have other problems in the near future!).
That's the best way to solve your problem, don't worry! Follow for the future what I and combatbeard said: if the winner VIEWS your key and HAS the game activated on his account, you'd better ask for received feedback since the key 99% has been viewed AND used by him..
Comment has been collapsed.
I had a similar situation: the winner took my key, and after he used it on steam, got an error message about he already have this game. Of course he asked for reroll. But unfortunately, it was a steam glitch, so the second winner got an invalid key. So i think there is a chance you have the same problem here : ) Luckily, the first winner somehow notice this and gave me another good key for game he activated. So may be you should try to contact this guy, explain to him this situation and ask to check his product key activations. Anyway, good luck : )
Comment has been collapsed.
Thank you guys for your comments, I already submited a ticket, hopefully support will guide me in the right direction.
Comment has been collapsed.
+1
Here's an example even: I won two GAs that were hosted in a group's discord server. I get the first key and activate it, get the second one and it turns out to be a dupe. I didn't want to say anything since the guy is actually gifting me games, giving them away for free, but sincerity prevailed so I told him about it. He asked for proof, as in - a screenshot, and I've sent it to him, but also explained that I could have just as easily used the first game's key twice, the second activation resulting in a dupe, and then sending him a screenshot of it.
IF Valve could implement into the msg you receive what game the activation was intended for, that would be most excellent.
Comment has been collapsed.
What is the reason why someone asks for a reroll but activates the game on his account? I mean he wins nothing, or what am I missing here? Also even if you believe the key may be invalid in the first place you would ask support of the shop where you bought it, get a new key and old key would get revoked.
Comment has been collapsed.
In fairness, it wouldn't be the first time Scamgala has provided faulty keys.
If you decide to talk to IG about the matter, make sure to back all your purchases up off-site beforehand; they're known for randomly deleting accounts, including as a response to support tickets.
As always, it's best to run things through SG support, since they can best check all the various factors in play, rather than knee-jerking to assumptions.
Comment has been collapsed.
Yeah, if im not mistaken they do giveaways too. 3 or 4x times i won indiegala "guaranteed" giveaway, and each time it was duplicate key. I didnt bother asking for new key until the last case when i thought i might just let them know this "guaranteed" system which always ends up with duplicate keys being marked on my profile as recieved and giving points to creators when in reality there never was one, doesnt really work. But thats off topic, when i purchased anything from them i always got right key.
Comment has been collapsed.
IG's Giveaways and Trading sections have always been notorious- for their scammer-dominated community, their ease of exploitation, their complete lack of oversight, and for all-around general unreliability. I figure they're mostly there to help provide emphasis as to how much better SG and ST are by comparison. Like, "sure, this site isn't perfect, but at least it's not IndieGala!"
(Though, of course, ST in turn serves a similar role in contrasting disfavorably to Barter.)
IG's key issues seem to come in batches, admittedly. I don't think I've really heard of issues, even individual ones, in the past year or more. I was just trying to indicate that- as you noted, as well- their professionalism is in doubt utterly nonexistent, so it's hard to not give at least a little weight to the possibility of them having screwed something up again.
Basically, it's never good to jump too strongly forward on assumptions, but that becomes especially true when you're aware the third party in the equation is a well-established wrongdoer. Not that it isn't likely the OP's interpretation is valid, just that some benefit of the doubt is still warranted (and SG staff is in the best position to clarify matters either way).
Comment has been collapsed.
9 Comments - Last post 5 minutes ago by cowbell
6 Comments - Last post 42 minutes ago by Sh4dowKill
28 Comments - Last post 43 minutes ago by Mitsukuni
41 Comments - Last post 1 hour ago by windenchanter
1,504 Comments - Last post 1 hour ago by eeev
74 Comments - Last post 1 hour ago by AmanoTC
2,207 Comments - Last post 1 hour ago by eeev
82 Comments - Last post 1 minute ago by igel2005
178 Comments - Last post 10 minutes ago by escollo
158 Comments - Last post 12 minutes ago by Naitas
664 Comments - Last post 24 minutes ago by Wintermute101
64 Comments - Last post 31 minutes ago by Poisonorange
36 Comments - Last post 1 hour ago by Carenard
68 Comments - Last post 1 hour ago by Mikurden
What do I need to do now?
I gave away a key for a game, the winner took several days to answer and Key was viewed by him, later he asks for reroll, and the new requested winner gets the same key but duplicate. Since I know my key wasn't used, what do I do now?
I took a screenshot before asking support to reroll, to have proof that the first guy viewed the key.
Thanks.
Comment has been collapsed.