I bought several items already, but this problem hasn't fixed for me :(
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I had 726 gems, and I converted some items in order to create a sack of gems, but for some reason the gems didn't add up in stack and I ended up with this (see attached image).
If I press "Pack gems into a sack" I get this error "you do not have enough gems" although the total gems I have is 1026
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