Well if they never hit received, talk to them about it. Maybe it's a bad key. And always have proof that you did, indeed, send it to them. Screenshot any chat logs you have with them and such. It's always good to do that just in case anything happens. You can never be too careful :p
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The person appears to have blocked me. "Error adding friend. Please try again" so no way I can communicate to them now. Sigh.
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They blocked all communication with you then, that's never a good sign. It's more of a worse sign on their part. Do as Sighery said, and make sure you let support know that you tried to contact them, but they blocked communication with you so they know that you did try.
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If who get the key had access to the key, the key is delivered no matter what.
To prove that key was unused, you may want to prove that you bought/get it showing receipt to support.
Honestly, I think this situation is only fully solvable when users credibility are considered (like giveaway activated/given or something like that). I think there's no magic formula to solve situations like that.
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Showing the proof that you bought a key does not mean that it's unused.
There's no way currently to prove that the giveaway creator provided unused valid cd-key, as well as there is no way to prove that the user isn't lying when it comes to activating it. Support is forced to trust somebody, and I agree that proof of buying the key is more likely to convince them that you're saying the truth, as well as the fact that you have over ~100 sent gifts, so you don't really have a reason to lie, especially if it's cheap bundle key.
However, it doesn't automatically prove anything, and it's still a matter of trust. That's why I prefer to make higher-level giveaways, just to avoid situations like these, even if it would be obvious that I'm not lying when I'm sure that the provided key was valid.
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That's exactly what I meant, proof doesn't state anything. You can assume that creator said that he did contact GMG, and they told him that the key was valid and used already, without providing him with a second key, which may, or may not, be true, depending who is lying in our case.
Funny because I did have a past history of suspensions (like, 3 years ago?), and we can assume that the creator didn't have any yet, as he's new to the site (hence, 1-2 giveaways).
I don't know what kind of questions you'd ask, but I assume that they wouldn't prove or point anything, because it's impossible to spot emotions or feelings in written text, especially offline, and that's how most (if not all) lie detectors do work.
That's why I say it's a matter of trust. You can assume that the user is really trying to exploit the system, OR you could also assume that I'm the one lying because I know that you're more likely to trust me rather than him, so I can exploit your trust for my own gains.
Case is complex and it's impossible to tell who is lying with 100% trust, as long as we can't check when and by who the key was activated. Even then we'd need to carefully analyze the facts such as the time winner firstly got the key from website (creator could activate it on alt account just after hitting "send key"), but in this case with a bit complex approach we'd eventually be able to say who is lying, with 99.99% trust.
BTW, I never exploited the system for my own gains, I'm just open-minded and I always try to spot all possible ways before jumping on conclusions.
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The thing is, a smart man like me would wait for proper opportunity before throwing it all out. It's like a ponzi scheme, you need to know when to exploit the trust, and you can do it only once. Doing similar thing second time, with another AAA game would make me totally untrustable.
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wait 7 days, send support a ticket to mark the gift as received, show proof you sent it, if you have proof the key is legit send that too (humble bundle, gmg, etc).
if the winner didn't activate the key after 7 days, report him for unactivated wins (use sgtools to check).
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Thank you everybody for your help. I will do as was told to do if it comes to that.
Appreciate it!
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What if they take the key and never confirm they got it and give the key to someone to activate it?
And then I put the game back up, assuming they never did get the key and the new person who wins actually tries to activate it and tells me it's in use? I would be the one held responsible obviously but a pretty messed up situation if you think about it.
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