Did a giveaway a week ago. The three winners didn't qualify (Two didn't own the base game and I couldn't contact the other). Asked for a reroll. Still waiting.

Are they taking so long lately? I tried to bump the ticket some times. Did I do something wrong?

9 years ago*

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Not as many people in Support as there once was, and those that remain are busy outside this site as well. Just be patient.

9 years ago
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  • they still are busy with retrieving the corrupted data from a while ago
9 years ago
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I haven't seen any support members around in a long time. Huh.

9 years ago
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Try Steamsocial. ;)

9 years ago
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Around here, I mean. SG original

9 years ago
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That really sucks, it shouldn't surprise me when people just blindly click on a GA without reading the rules, but it still does, a bit.

9 years ago
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I have a six day reroll pending. Maybe they are busy with steamgiftsv2, which in my opinion is a good thing :)

9 years ago
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"Two didn't own the base game "
Freeweekend + Easy Steamgifts strike again.

9 years ago
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These people should be perma-banned for wasting everyone's time, and being utter fuckwits with more avarice than brains...

One can only hope natural selection catches up with them before they reach breeding age...

9 years ago
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Any news on this? I have 2 rerolls each 2 weeks old.

P.S. What do you mean by bumping the ticket? Aren't they solved on a "the oldest first, the newest last" rule?

9 years ago
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Some members might look at the end, others will look at the top. But a bump will make it be seen sooner, just be sure its important.

9 years ago
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So... whenever I submit a support ticket, I have to keep bumping it on regular basis in order to get it solved faster? That does not sound like a good system, it makes more sense to solve it on a "first come first served" basis.

9 years ago
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The oldest tickets tend to be the ones ignored for various reasons, such as permanent suspensions. Newer stuff is first on the list. Its like the regular forum here.

9 years ago
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I also did and bumped his rerolls on me. But seems we still have to wait. My ticket is from 10 days ago, so I have to say FIRST ;P

BTW you created them from the created section, right? Cause those are supposed to be specific topic tickets.

9 years ago
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I created them from the "Request new winner" button that is on the right side of each of my created giveaways. I do not know of another way to ask for a reroll.

9 years ago
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That's the correct way, but as it says it's the "new system" I guess previously they were done on the general support section.

9 years ago
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Oh, I did not know that. I will not bump mine as I still hope that they solve the tickets in order. This way we'll have my tickets closer to one end and yours closer to the other, therefore higher chances to have them approved soon :)

9 years ago
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OK, rebumping it :D

9 years ago
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Sorry. I keep on getting an image of Cilan popping out and saying "it's reroll time!" in my head. As for the request, it'll get approved and processed eventually, maybe.

9 years ago
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you sound very reassuring ;3

9 years ago
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I even told support to re-roll a GA -I- won because it was for a DLC that I had won just an hour prior. Still waiting on that one, 5 days and 3 bumps later.The GA host is a Russian guy and I translated into Russian via email after he tried to friend me twice and then sent the dlc via steamgift. He finally understood and hopefully requested a reroll himself.

I also reported an illegal GA that is still up so, I guess they're all busy with the new SG site.

9 years ago
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Took ten days and one bump a week into that, for my reroll request to get taken care of a month ago. It all depends on how many admins are able to take care of things at the moment and how many reroll requests they have going. Seeing as that a HUGE giveaway spree JUST finished a week ago for Halloween, there is probably A LOT of reroll requests flooding support this week.

9 years ago
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I've been waiting for 2 weeks for a reroll for a 100p giveaway. My giveaway ended just before the 'maintenance' which caused the data loss.

9 years ago
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