So I made a giveaway for Ozymandias: Bronze Age Empire Sim from Humble Bundle, but the winner said that the key is region locked. I know that Humble does sell region locked keys but I don't see where it says that its region locked on their store page. How would I fix this? If I go this route, how would you go about buying a game they won for the winner in a different country and what would happen to the old key?
This is the first time there has been a problem with a key that I had a giveaway for.

1 year ago

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Check here for restrictions
You can ask support for help.

1 year ago
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I have come across this only in relation to how the second winner, the previous winner, refused to win. But in that situation, he was already the owner of the game, which, due to restrictions, was not displayed correctly for him and he accidentally entered the giveaway.
If there is a desire, you can compensate for a free and unnecessary key. I wouldn't buy another game specifically for this.If I were in the winner's place in such a situation, then I would simply refuse to win in favor of another, which I would notify in the comments
P S I apologize for the English, I used an auto-translator

1 year ago
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What would the support ticket be? Delete giveaway? Request new Winner?

1 year ago
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Request to delete the giveaway, otherwise you might get more new winners from regions with the same issues.
And you must ask the winner first to confirm that he agrees with the deletion. He can refuse.

1 year ago
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You can only reroll or delete with the approval of the winner. Otherwise you would have to either gift them the game some other way (getting a key from somewhere else or gifting it on steam) or accept the not-accepted. This, of course, is as long as the user's steam account and sg account are in the same region (if they changed it to enter more giveaways or something that would be for support to deal with but that would be very hard to prove).

1 year ago
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Try to request. If the winner agrees to request a new one, then let him inform, for example, in the comments
PS I apologize for the English, I used an auto-translator

1 year ago
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This is the first time there has been a problem with a key that I had a giveaway for.

Having region locks prevent US to EU key activations is pretty rare, good idea to keep tabs on the bundle discussion thread for a few days at least when they drop just to catch region restrictions.

Shotgun King and I think Outer Worlds are also heavily restricted.

this region lock bit me when trading mine, fortunately caught it before revealing or sending my key.

1 year ago*
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I thought they have to disclose what region is restricted on their page before selling it.
I will be sure to check those threads in the future.

1 year ago
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It apparently only works in countries that are part of the European Union. I won a key for the same game that was unavailable to activate.

1 year ago
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