So, while reporting a user for creating a misleading giveaway I discovered the new Support section, and I finally understood what our glorious support staff meant with "there are a lot of tickets".
Every single ticket you sent is there. I found about a hundred old-ass user report tickets, still "pending", tickets too old to be of any utility to the community or myself.
So, what did I do? I clicked every single report listed and closed it. You can close your own tickets.

You can close your own tickets.

Their status went from "pending" to "resolved", and now, hopefully, about 100 tickets just dropped off from the support queue, which is a cool thing.
So, what can YOU do for SGv2? You can do the same thing I just did. 5, 10 minutes it's all it takes, it will lighten the staff's workload and you can blacklist the user you reported anyway, if you feel so.

GIVEAWAYS!

Fallout Tactics
Psychonauts
The Bard's Tale
Avadon 2
Overcast
Gorky 17
Larva Mortus

9 years ago*

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I just realized I had a ticket open from half a year ago. Good stuff. GOOD STUFF.

9 years ago
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I closed one of my 3 tickets WEEKS ago...the other 2 seem to have closed themselves...

9 years ago
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Good idea, I had just 2 open anyway, closed them.

9 years ago
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This comment was deleted 6 years ago.

9 years ago
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Holy cow! I had almost 3 pages of pending user reports, some of them fro over 2 years ago.

9 years ago
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I beat you, 127 after deleting the doubled ones. (void).
Will delete those from users that stopped using the site, although I would rather to see a kick/ban on them.

9 years ago
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A number of them were already permabanned. I had some reports dating up to a month back, then it jumped to 2 years ago. I closed all the 2 years stuff since it's probably no longer relevant.

9 years ago
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Achieved to reduce to 74 old tickets (deleted 53), not bad :)

9 years ago
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9 years ago
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Easy peasy We were talking about still open tickets ;)

9 years ago
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Mine are all "pending"

9 years ago
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Then join us, take a minute (half an hour) to check the users, if they are permabanned or hasn't come to the site for more than 6 months they probably won't come, just keep the most hard offences and close the less important tickets, you can also blacklist them.

All we can help to reduce the queue.

9 years ago
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Thought I closed all my unresolved tickets a couple of weeks ago, but it seems like there were still some open. good catch

9 years ago
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Oh hey I only needed to close 1 already-resolved ticket. Thanks. :3

9 years ago
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It's nice to know. ;)
Thanks for sharing that information.

9 years ago
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Done. I had like 30 from 2 years ago XD.

9 years ago
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Good thread. :)
I had a ticket open, that wasn't really that relevant, i just blacklisted the user concerning the issue since he doesn't seem to be using SG anymore, so no point in burdening support with a ticket over someone who might use SG in the future. Not that important, imo, bigger fish to fry.

Also thanks for the giveaways. ;)

9 years ago
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Thanks for the info, though it looks like I didn't have any unresolved tickets

9 years ago
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Oh my gosh, Fallout Tactics, yaaaay, thanks! And nice info on the subject, not a issue for me though.

9 years ago
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35 tickets 'pending', some of them opened 1 year ago... deleting at least half of them now. As you said they are too old to be of any utility.

Thanks to the support staff for their infinite patience :)

9 years ago
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I just realized that as well! thanks for the GAs.

9 years ago
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lol goodness. 124 threads more than a year old, here I come.

9 years ago
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I dont have any for some reason, only the one i created today asking for giveaway slots :D

9 years ago
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I always tried to pay attention to it, so I didn't have any old tickets.

9 years ago
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thank you for the ga, i guess i quite lucky to not have any pending ticket

9 years ago
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I think you should change your title to something like "CLOSE YOUR OLD BUGGED USER REPORTS"

I was about to make this thread before going through the 100+ threads posted today.

9 years ago
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You're actually right, this way it should pop up with a forum search.

9 years ago
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What can I do? Die. k is kill

9 years ago
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I've only ever had 11 Support tickets and they've been resolved for a long time. But thanks for the giveaways and good idea.

9 years ago
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Yeah, those are all the times you used the "User Report" button on profiles without the use of SG+. It went to the void that only cg could see.

Now, those are all in support. All 40,000 of them.

9 years ago
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have fun with them :D:

9 years ago
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I closed anything that was more than a month old. You're welcome.

9 years ago
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Any user report over a week old should just be auto closed.

9 years ago
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Or not.

9 years ago
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Anyway today I started removing some of them. Partially resolved but not closed, partially no longer relevant. It also helps to create my blacklist..;> I hope that help Support to embrace all this mess. GL! :)

9 years ago*
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A "suspension history" on users profiles would help a lot with user reports, but that in itself is a very debatable site feature.

9 years ago
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Makes it too easy to start witch hunts. Especially bad for the "No Calling Out" rule.

9 years ago
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That's a really bad idea. Also, you'd be surprised how many users don't particularly care that the user they reported has been punished before for something and want them suspended again anyway (or dislike the fact that we can't tell them the action taken) and reopen their tickets.

9 years ago
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Thanks for info and GAs :)

9 years ago
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i did the same in steamtrades, in previus i had problem with finding even my own topics :D

9 years ago
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Closed 5 years ago by CopperUndies.