I just realized I had a ticket open from half a year ago. Good stuff. GOOD STUFF.
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Holy cow! I had almost 3 pages of pending user reports, some of them fro over 2 years ago.
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A number of them were already permabanned. I had some reports dating up to a month back, then it jumped to 2 years ago. I closed all the 2 years stuff since it's probably no longer relevant.
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Easy peasy We were talking about still open tickets ;)
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Then join us, take a minute (half an hour) to check the users, if they are permabanned or hasn't come to the site for more than 6 months they probably won't come, just keep the most hard offences and close the less important tickets, you can also blacklist them.
All we can help to reduce the queue.
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Oh hey I only needed to close 1 already-resolved ticket. Thanks. :3
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Good thread. :)
I had a ticket open, that wasn't really that relevant, i just blacklisted the user concerning the issue since he doesn't seem to be using SG anymore, so no point in burdening support with a ticket over someone who might use SG in the future. Not that important, imo, bigger fish to fry.
Also thanks for the giveaways. ;)
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I dont have any for some reason, only the one i created today asking for giveaway slots :D
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thank you for the ga, i guess i quite lucky to not have any pending ticket
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I think you should change your title to something like "CLOSE YOUR OLD BUGGED USER REPORTS"
I was about to make this thread before going through the 100+ threads posted today.
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You're actually right, this way it should pop up with a forum search.
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Makes it too easy to start witch hunts. Especially bad for the "No Calling Out" rule.
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That's a really bad idea. Also, you'd be surprised how many users don't particularly care that the user they reported has been punished before for something and want them suspended again anyway (or dislike the fact that we can't tell them the action taken) and reopen their tickets.
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So, while reporting a user for creating a misleading giveaway I discovered the new Support section, and I finally understood what our glorious support staff meant with "there are a lot of tickets".
Every single ticket you sent is there. I found about a hundred old-ass user report tickets, still "pending", tickets too old to be of any utility to the community or myself.
So, what did I do? I clicked every single report listed and closed it. You can close your own tickets.
You can close your own tickets.
Their status went from "pending" to "resolved", and now, hopefully, about 100 tickets just dropped off from the support queue, which is a cool thing.
So, what can YOU do for SGv2? You can do the same thing I just did. 5, 10 minutes it's all it takes, it will lighten the staff's workload and you can blacklist the user you reported anyway, if you feel so.
GIVEAWAYS!
Fallout Tactics
Psychonauts
The Bard's Tale
Avadon 2
Overcast
Gorky 17
Larva Mortus
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