My friend has been permanently suspended, what do you need to do to remove it? He received this message saying that he needed to activate the missing games, but he can't see which game he needs to activate and he can't contact the owner of the raffle, because when he clicks somewhere on the site he is directed back to the suspension message. Does anyone know what can be done to activate this game?

He's already created a ticket, is there anything else to be done apart from waiting?

This is the message he received:
"You were already told previously that next suspension for inactivated wins will be permanent. You should mark games as received only if you actually activate them on account. Right now, you'd need to activate all missing wins on your account, for us to remove your suspension."

3 months ago

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Your friend can check it with
https://www.sgtools.info/activation

3 months ago
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All games won need to be activated on the Steam account that you used to create your account here. This is to prevent people from entering giveaways to profit off other users generosity by selling or trading them.

I do not know what you can see when you are suspended, but I would imagine they could view their profile page while signed out of the site or in another browser to look though their wins and see which ones are not activated on their Steam account. Each win will need to be checked manually that way, but you can also try putting your username into the activated win checker on sgtools here and see what games it says have not been activated.

Edit: It looks like 2 other people beat me to it. Try the site they posted above.

3 months ago*
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If he did win and marked games as received but didn't activate them on his account he now have to buy that games himself.

This means all the games that he won and sold he needs to buy for himself now.

"You were already told previously that next suspension for inactivated wins will be permanent. You should mark games as received only if you actually activate them on account. Right now, you'd need to activate all missing wins on your account, for us to remove your suspension."

This massage tells him everything he need to know. Activate your wins instead of selling them.

3 months ago
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You can view your profile while suspended if you are not logged in. Whoops I meant to say your "friend"

3 months ago
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💃💃💃💃

3 months ago
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😉😉

3 months ago
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few things to check while he waits on a response.

  1. if the unactivated win was a steam gift(not keys), currently there is a steam bug where gifts are automatically marked as private, people need to manually unprivate them for SG/others to see that it is activated.
  2. won a game with the same name but not the one the giveaway was for... always confirm the steam store page says you own it after activating before marking as received, if you activated a different appID bring it up to the GA creator so they can request GA game change or deletion(this error I see a number of times, I point it out to people when I catch it before they get suspended hopefully). Never assume because you won "The Game" that "The game" you activated is the same, always always verify.
  3. if the won game was given to another account or sold it will need to be purchased on the account that won it to bring the account into compliance with the rules.
3 months ago
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Wow, glad I read this post. I won a game a few weeks ago that was gifted as a Steam gift. Had no idea it did that. Fixed it now before I got an unexpected ban.

3 months ago
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I had one to, the original PSA for this saved me from my potential one.

3 months ago
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rockstar!!
I forgot I was gifted a win thanks for the heads up!

3 months ago
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currently there is a steam bug where gifts are automatically marked as private, people need to manually unprivate them for SG/others to see that it is activated.

Thank you! I did not know about this. I'll keep this in mind, for if I win a gift copy.

3 months ago
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This is the message he received:
"You were already told previously that next suspension for inactivated wins will be permanent. You should mark games as received only if >you actually activate them on account. Right now, you'd need to activate all missing wins on your account, for us to remove your suspension."

If that is the message they received and they ignored it or didn't fix their non-activated wins then they deserve to be banned permanently.

3 months ago
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He got multiple times a warning about unactivated keys.
Now he got the end step.

He can write a ticket and wait.
That's all.

3 months ago
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Assuming that your friend is the obvious one, SGTools just shows 4 games as not activated: Revolution Ace, YOU DON'T KNOW JACK MOVIES, Hacker Evolution Duality and Invasion: Brain Craving. If the suspension message does not mention any more non activations, that SGTools does not detect, your friend just has to buy these.

3 months ago
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Your friend should have activated their wins. It's neither difficult nor an unreasonable expectation, and to have repeatedly received warnings factually presents a pattern of disrespect.

I imagine it's hard to keep track of them if you're using multiple Steam accounts and/or auto joiners though, eh?

3 months ago
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Does your message serve any purpose rather than an excuse to harass other people? You are not even answering OP's question, but rather throwing a rather serious accusation about multiple accounts and auto joiners. I assume you have proof for your reckless statements or do you just think it's funny to act like an asshole towards anyone that you happen to not like?

3 months ago
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A) It has clear purpose.
B) The OP said themself that the person in question was a serial non redeemer.
C) It's obvious

You lashing out at any perceived slight is of zero consequence. Try to have a less stress filled day, Dan. It's important for both your physical and mental health.

3 months ago
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The weird thing is both of them come online on SG and go offline at the same time, despite one of them already being suspended. It's been happening for the past 10 hours that I've been watching them

3 months ago
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Yep.

3 months ago
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Yup. Both are logging in once every 30 minutes at precisely the same time.

3 months ago
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It looks like another one of his "friends" is also using the same bot/script with the same 30 min timer. Also has 6 nonactivated wins

3 months ago
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Lets hope a high rank mod check this. It's something that needs to stop.

3 months ago
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Clearly using a bot
this guy has 100k entered entries and comes here pretending like he doesn't know the rules.
Logs in and off at the same times as his banned "friend"
If you have a 100k entries and won 300+ then you should know the rules!

3 months ago
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I won't disagree although cg would waffle about the unreliability of time stamps and why this isn't proof for anything.

What's the saddest part: very nice people waste their time discussing an individual issue that's only symptomatic for what's wrong with SG in general and why non-malicious newcomers may find the site not as welcoming as it could be.

3 months ago
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Have him activate/buy/undelete his unactivated games. You also have one unactivated game you may want to activate/buy/undelete before you end up in the same boat. Wins here are meant to be activated on the same Steam account linked to your SG account.

3 months ago
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+1
It could also be related to recent changes on Steam gifting so it might just be direct gifts that hidden by default.

3 months ago
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Isn't that only with recent gifts? The one I see is from 2022.

At least that's how I understand the current situation...

3 months ago
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Yes but I don't know who we're talking about. Just wanted to add one more possibility.

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Great job resorting to random personal attacks based on useless arguments without addressing OP's question at all. Love seeing this amazing community acting high and mighty as usual while the moderators clearly ignore blatant harassment against other people.

3 months ago
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You sound like a second "friend" =|

3 months ago
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Wow, a good few of your friends have a couple hundred wins and then like 1 or 2 giveaways made in a decade. Wild. Nothing of value was lost.

3 months ago
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Maybe you and other so-called members of this community could focus on acting like civilized people instead of randomly attacking other users in their threads without even addressing what they are asking about. Am sick of tired of people thinking they have the right to judge and harass others based on meaningless statistics on a giveaway site. Nobody is obliged to do anything as long as they follow the rules, and you are just acting like an asshole.

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I'm not reading all that waffle ya sanctimonious asshat

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is this your main account?

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As far as I recall, the site is constructed so that once you receive your suspension you cannot access any relevant part of the site, including access to the information you need to reactivate your games as well as access to any keys you might have stored through wins that would be needed to reactive the games. This is apparently considered part of the "punishment" as you cannot even use the keys you might have but are essentially forced to buy new copies while your previous information remains inaccessible and perhaps rerolled. It makes no sense since the information could only have remained there in good faith and anyone malicious could just have copy+pasted the keys anyway, but that's how the site has always worked.

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No, your understanding is a bit off. A few things:

  1. There's no requirement to redeem games you were suspended for not activating. Upon return from suspension, time is considered served. There is no Double Jeopardy; the user will not be suspended again on the basis of those same unredeemed keys. So not being able to see what games you didn't activate is irrelevant.

  2. If the user feels they were suspended unfairly, they can appeal. The suspension unfortunately would have runs its course, but the infraction can be erased.

  3. Perma-ban doesn't occur on the back of just one previous suspension -- you need to have been suspended (and warned) at least twice, if not three, times before. So there's really no way to excuse someone with multiple infractions.

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  1. As far as I understand this is not true.

Its one of the core rules of this site to prevent selling/ trading.
I think it is possible to get multiple suspensions for the same non activated since you did not solve the core issue aka activating the game on your account. Hence it being the action to lift the permaban.

If we are talking about multi win. Here I can see the argument you are making (for the exact same multi win).

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BUT...
whenever i check my winners and i find an old unactivated gift and ask support for a reroll, they often tell me that the suspension was already served so they wont reroll...
so apparently having already served the suspension means ,you cant be suspended for it again.

i believe the case here is this "friend" having already received multiple suspensions for not-activating their gifts which resulted in a permanent suspensions.
but unlike "normal" suspensions where a not activated gift is "forgiven" once suspension is served, a perma-suspension is never forgiven... unless they redeem themselves by activating or rather buying all their not-received gifts and activating them on their account.
once the account looks clean again, they might get their perma-suspension ended in hopes that they finally learned their lesson.
at least thats how i understood it.

but for his friend... depending on how many gifts were talking here and their cost... it might be easier to delete their SG account, wait a year and register again. i believe any issues wont take over to the new account.

3 months ago
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+1. Same response from a moderator ... I think different moderators, in fact.

3 months ago
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Oke, then I stand corrected. But in my opinion it should be an option since you stay in violation of the site rules with a case you can and should fix.
Unlike multi win and such.

Just my view on the matter though.

3 months ago
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ummm... no you dont? you said:

I think it is possible to get multiple suspensions for the same non activated since you did not solve the core issue aka activating the game on your account.

which is not true because you wont get suspended multiple times for the same not-activated gift. even if you get reported again and again for the same not-activated game by different users you wont get suspended for it again.
but you can get suspended for a new not-activated gift.
if you do this often enough (dont know the limit, 3 perhaps) you'll get perma-suspended.

3 months ago
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Why would I not be?
I state that your point is the correct one over mine since you state mod responses.

After that I give what it should be in my opinion.

So why should me conceding still be wrong?

3 months ago
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I had once winner with about 15 inactivated wins. Reroll was refused, cause user has been already punished for it.

3 months ago
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15?!? They should have been perma banned long ago I would hope...

3 months ago
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15 not activated wins aren't even close to what a winner of mine had sometime back. It just shows there are too few users who check their winners before sending.

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In my opinion with those amounts peoples account should be locked until they fix it even if it is the first time they are caught.

3 months ago
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My personal record seen are 141. User got permanently suspended, but the ticket took some time. The user even complained about being blacklisted before in a train.

3 months ago
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yeesh

3 months ago
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If it's the first time that person was reported / caught, it counts as one infraction. :(

3 months ago
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sorry, i reread and i guess i just misunderstood.

i stand corrected

i misunderstood as that statement meaning that you were correct before and not that you were "corrected" by me
im not a native speaker so i didnt know the meanigng of that expression.
sorry , i guess i stand corrected here XD

3 months ago
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As a non native myself, I understand.
No worries.

3 months ago
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cheers :)

btw... OP got suspended :D

3 months ago
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And perma as well. Multi accounting like some suggested?

Edit, they also completely privated their account now

3 months ago
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i guess it a win for the community :)

3 months ago
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I think it is possible to get multiple suspensions for the same non activated

You get only 1 suspension for the same unactivated win.
You don't be punished multiple times for the same unactivated win.

3 months ago
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Oke, then I stand corrected. But in my opinion it should be an option since you stay in violation of the site rules with a case you can and should fix.
Unlike multi win and such.

Just my view on the matter though.

3 months ago
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As far as I recall, the site is constructed so that once you receive your suspension you cannot access any relevant part of the site, including access to the information you need to reactivate your games as well as access to any keys you might have stored through wins that would be needed to reactive the games. This is apparently considered part of the "punishment" as you cannot even use the keys you might have but are essentially forced to buy new copies while your previous information remains inaccessible and perhaps rerolled. It makes no sense since the information could only have remained there in good faith and anyone malicious could just have copy+pasted the keys anyway, but that's how the site has always worked.

How the fuck is your account 9 years old xD

3 months ago
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Your "friend" has been here 5 years and after winning 199 games, he should have known the rules by now

3 months ago
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hii, how do u know that about his friend? its just that he doesn't mention it and I dont know if what you said is an assumption or if he really hasn't known the rules for 5 years.

3 months ago
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There's a 'friend' in his friends list that lives in the same place as him and has recently been suspended from SteamGifts. That person had indeed won 199 games and been a member for 5 years. No way he didn't know the rules.

3 months ago*
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oooh thanks, turns out ihad to look into matter. im surprised that how it ended after so much years

3 months ago
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I am still learning new things about this site. :)

3 months ago
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Same here after a decade still learning new things here ;)

3 months ago
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Somebody got up with the wrong foot today...

3 months ago
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Getting a little 🔥 in here

Look at this instead

View attached image.
3 months ago
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That's what you get when waking sleeping dogs.

3 months ago
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Meanwhile:

View attached image.
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From the "You should mark games as received only if you actually activate them on account." , I believe the friend thought its okay to not mark them as received(and activate them on his acc) for keys he didn't intend to activate on his account but still entered to win.

Activate your wins. Also, there should be a rule that you have to post the users name in the thread for our convenience. as I can't go on a witch hunt like this, and I don't feel like going through 66 of your friends and sorting them out playing sherlock.

View attached image.
3 months ago*
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A) OP has an unactivated win.
B) Picture 01
C) Picture 02

Edit: Oh, btw, maybe tell your other friend, the one with the six not activated wins, to also activate his wins.

View attached image.
View attached image.
3 months ago*
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I would also point out the number of total comments (11) next to the 305 wins and 1 gift sent over a period of 8 years. I think that also tells something about them.

And I'll also add the good faith answer for the OP, same as others have said: just activate all the games you have won. Use SG Tools to check which ones are not activated, and activate/buy/unprivate them all.

3 months ago*
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And this is why I set level limit to 3 or 4...

3 months ago
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i hate leechers too, im trying to have 1:1 ratio, but having 469$:0,3$ is too much :D

3 months ago
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Working as intended.

3 months ago
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I'm confused, the message says you were warned ... next suspension permanent w/instructions on how to remove suspension?

Definition

View attached image.
3 months ago
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i got a temp ban before because i won a region locked key that wasnt marked, because i was new to the Site i just kept the key and got a temp ban 2 months later, if your friend did it enough to get permanently suspended, then he did it multiple times even after being told not to do so.

3 months ago
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I got a temp ban for being toxic in the forums, but next will be permanent.

3 months ago
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...we don see what Support sees!

3 months ago
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I think the message is somewhat obvious, tho. There are 1000s of users who want to profit here, he is just one of those.

3 months ago
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Closed 3 months ago by DeltaBladeX.