Well, whaddya think?
Did I mention that Steam(Valve) has less than 350 employees?
Steamgiftsπγπ€π€π€π€πΈπ€π€π€π€
Do you think CG could solve the problem by introducing a large number of cat-shaped robots?
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Difference is Valve pays employees really well. https://www.glassdoor.com/Salary/Valve-Corporation-Salaries-E24849.htm
I suspect there's a (hidden?) correlation between salary and efficiency.
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There was at some point, but over time a bunch of talented people left because they switched from making games to just keeping up steam. Can't say it matters as much anymore and you can see declines in many areas. Steam used to have events, the games used to get regular useful updates, features weren't constantly broken for years at a time, etc. Now it's more like update the code so it runs on the newest windows update and make a blog article about a nextfest sale. It's an attempt, but the decline in talent is there.
Also google's software engineer is 2x valve's salary, and I'm guessing there's stock involved as a bonus, but likely valve might have something too. $150k for a top of the line programmer is kinda low. Would be great for any other position tho. I mean imagine valve paying the cs2 dev $150k and then the guy that makes a cs2 skin gets $250k. Would explain why there's nobody programming a new operation, even the dev must be posting skins on the workshop.
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What you wrote is certainly true. It must be frustrating too that users find every imaginable loophole to sabotage Steam events. Could be a reason why we ended up with the bland sales we have now.
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Egg Packer
1 salaries submitted
Valve CorporationShoe Cleaner
1 salaries submitted
Valve Corporation
What the heck.
I want to join Valve, I'l be a bottle opener.
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Egg Packer
As those people handle precious materials in today's U.S. economy those people might get unusually high salaries.
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This explains why none of their games are getting any relevant updates and why they don't produce any games nowadays.
They barely have enough people for 1 AAA game, while they're trying to split themselves between steam, steam deck, steamos, valve index, vr, cs2 and dota2. They don't have close to enough manpower.
This also explains why VacNet is a joke and they fail to detect cheats for years sometimes, with some csgo cheats never detected despite being used by thousands of people. Kinda hilarious to even call it an anticheat.
A cause of having so few employees can be seen in "Valve Time"
https://developer.valvesoftware.com/wiki/Valve_Time
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The amount is enough but that the mods are ACTIVE would help ^^
Not only 3 active mods as "lately".
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I mean there's not even that many relevant tickets right now. 1 req new winner, 65 for add game to list, 5 other, whatever those are, 173 for unsuspend, and 818 for user report. Not sure what the process is for add game to list, but the rest shouldn't take so long imo. Maybe 2 -3 more temp support people till the ticket que goes to 0, some people with too much free time.
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Sadly that won't do anything ... most likely ... I guarantee the vast majority of those tickets can't be completed by the lowest ranked staff position.
Jr Mods:
- can't delete giveaways (they can write, comment and moderate the tickets but can't actually delete a giveaway)
- can't managed games (inc change CV value)
- can't edit posts (sure they can suspend users, but if someone posts a racist remark like pro-Nazi or tell certain races to "just die already", the posts are left visible)
etc.
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I never said those 2-3 temp support users shouldn't have access to solving tickets. That'd make no sense. Whoever is to be temporarily granted a role to help with tickets should clearly have access to the tickets and whatever is needed to solve them. If for every ticket you need to contact cg first, then there's no point in having someone else other than cg look at tickets, because it's redundant. It would be more efficient not to have them and cg looks at tickets. Not exactly how it works, but if they weren't going to be given permission to solve tickets, don't even give them the role in the first place. Pretty sure everyone would say the same.
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Kind of my point (I am agreeing with you), more permissions need to be given to the lower end of the staff ladder ... sure editing game info shouldn't be given, but the ability to edit or delete a post should be looked at more, even if it made the post only visible to staff before a higher up approves the deletion. And the permissions for delete giveaways makes no sense, who have them able to action the ticket if they can't do anything about it?
At this point the only people who would qualify for these temp roles are current staff members. After all, no ones really grants senior status (even temp) to anyone. That's just how it works (unless the people are getting paid and are under contract), they start at the bottom and work their way up - you need to vet them first before giving them the keys to the kingdom.
The staffing system is just a mess, in a site that gets this much traffic the staff numbers should be more and the reviews should be more often (that is promoting, demoting, advertising for new staff, etc).
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yeah, I had some tickets open for a while now... user reports take a long time to resolve for some reason
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You must have crystal clear proof to get user report resolved. And even then it will just lead to like 2-7 days suspension.
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yeah my past reports took between 10-20 days to be resolved, but at least they they did get resolved and the users in question were permanently banned. I just wish we'd know if anybody did at least pickup the ticket, or if it's stuck in ticket limbo forever.
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one of mine was open for over 3 months before finally getting closed and multiple perma bans getting issued.
even had something never discounted enough or bundled added to reduced CV list to make it harder for it to be abused(its something that nobody would really give here... not with its price tag)
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b00p. If you're talking user reports, then you can dream on.
If you're talking actual support? Who knows.
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You forgot this in the poll so I'll just leave it here: π₯
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Personally only made 2 tickets. One was replied inside day (it was issue that many users prolly posted about) and other wasnt replied but locked in 6 days, which is fine to me since it was probably acted upon. So no issues here.
Also bump for things
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I think I was lucky with support, I've 11 tickets in total and they were all resolved in less than 24h.
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How many Support users does it take to resolve our tickets in a timely fashion?
It's quite the conundrum...
Ye, I've reused the gif from my last Support is where? thread, so sue me ;)
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