If I buy anything over seas third party and it's busted I just have to swallow the loss. If it's in the US I might return something twice to the same seller but then I go to a new seller. Amazon has probably the best service, 100x better then Walmart or any brick'n'mortar imo. Except that one time some ass held back my order because they added in 13 cents somewhere and it took like 6 mails till I got a rep that just waived it and bundled my order.
Have to remember, Amazon has no real overhead, a skeleton full time / time studied work crew. It's a warehouse with maybe 15 major US hubs and the major enemy of the brick and mortar, with an army of service reps that has grown enormously over the past decade. If they didn't have free shipping for nearly everything they would have probably 1000x the prime accounts they do now, and prime would probably be half the price too. If prime was half the price or a quarter I'd probably find it worthwhile, even if it was $25 a year for 1 eligible shipment a month.
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I just split the cost of a yearly subscription to Prime with my brother. Between the two of us, we easily get the $50 value each. Plus, the Prime streaming is quite nice, for the things not available on Netflix or Comcast's On Demand.
A lot of people don't know (or forget) that you can add extra accounts to the primary Prime account, so multiple people can enjoy Prime membership while keeping their accounts completely separate.
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I've had great experiences with Amazon support. I accidentally bought the "Download' version of Of Orcs and Men instead of the "Key" version and they fixed it for me, even though it was entirely my fault for not paying more attention.
Honestly, I'm not even sure how that service rep was able to decipher that dribble. He seems like he was being as helpful as he could, but you treated him like the bad guy the entire time. They have to follow their policies and protocols and you, as a customer, should honestly respect that.
So my advice for next time is "Learn to English." Also maybe be a little more respectful.
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I think you're just not going to get much sympathy over problems with Amazon support on a forum devoted to Steam of all places. I mean, hell, you were talking to a live support person who seems to have seriously been trying to resolve your problem, and as far as I can tell from the log, they gave you a full refund.
If you'd been dealing with Steam, this log would take several months of back and forth, most of which would consist of them giving you canned answers telling you to try rebooting your computer and reinstalling Steam.
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I've had nothing but great experience with Amazon since 2008 and I don't even live in the US. I am an international customer living in Egypt and buying stuff from Amazon.com, Amazon.co.uk, Amazon.de, Amazon.es and Amazon.fr.
Their customer service is second to none. They don't even ask me to return broken or unsatisfactory items and just send replacements immediately IF the items are in stock and sold and shipped by Amazon or else full refunds.
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Prior to July of this year I would have agreed. Never had an issue and the service reps were super friendly and helpful.
With that said the last 2 times I called the reps were completely incompetent and unprofessional.
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Amazon used to have amazing Customer Service. I don't know what they changed in the last year, but the last 2 times I have called have been horrible.
I called because I had an issue with an order I placed on Prime Day and the customer serve rep argued with me stating that there was no such thing as Prime Day. When I told her that she should really go to amazon.com and take a look, she put me on hold and never came back.
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The chat logs are a bit extensive, so be prepared for a wall of text.
They ended up sending me 7 defective items.
11:35 PM PDT Amazon: Hello I am Amit I will be glad to help you with it
11:37 PM PDT Amazon: Could you please help me with the order number so that I can check and help you with it?
11:37 PM PDT Wesley: (Order NUmber) i have the text chat saved if you dont believe me so basicly he lied what the heck man
11:38 PM PDT Wesley: and should of you guys give me a free one since u guys gave me a broken item in the first place i got broken monitor and he said he cant replace the mointor itself or give me something to fix it for free?
11:39 PM PDT Amazon: Thank you for the order details I check and see that a free replacement was created for the product (Order NUmber)
11:39 PM PDT Wesley: yeah i still pay like 20$ here i have a screenshot
11:40 PM PDT Wesley: (Screen Shot of the ORder)
11:40 PM PDT Amazon: You will not have to pay anything extra for your replacement order
11:40 PM PDT Wesley: (Screen Shot) ik that im talking about the order itself
11:41 PM PDT Wesley: he said he would waive the shipping he put thye promo in, but i dont really care about that. its the 7$ shipping that i had to pay in quotes
06:06 PM PDT Jimmy: As soon as this order is ready to be shipped I will remove the shipping fees $5.99. I will send you an e-mail confirmation of this transaction Ok?
11:42 PM PDT Wesley: :/
11:44 PM PDT Wesley: hello?
11:47 PM PDT Amazon: Thank yopu for being on hold I have issues shipping charges refund of $5.99 11:48 PM PDT Wesley: one more thing how come this guy didnt refund the whole order? even those the monitor is broken because you guys sent me a broken one and refused to give me a replacement
11:49 PM PDT Amazon: Could you let me know which order are you referring to?
11:49 PM PDT Wesley: (Order NUmber) this one caem broken and u guys refused to give me a refund replacement i mean
11:50 PM PDT Wesley: this one came to me for free because of the broken mointor.... but this also came broken (Order NUmber) so i returned it and now im on the one that i ordered a replacement for which i originally did not get my shipping waived off
11:53 PM PDT Wesley: but this jimmy guy also said u guys cant give replacements if you guys dont sell it
05:47 PM PDT Jimmy: Ok I see Wesley my apologies for all this confusion, I see here that you were refunded because we can not send replacement when the item is sold by a seller other than Amazon, and this one was sold by (Company), a refund of $11.95 was processed on 07/28/2015
12:02 AM PDT Amazon: Thank you for being on hold I check and see that for the above order numebr (Order NUmber) you were asked to return the product for full refund
12:03 AM PDT Wesley: i didnt want a refund because i bought on your prime sale
12:04 AM PDT Wesley: i wanted a replacement but u guys said no after like 5 days or so after i bought it and dont you have like some 30 day warrenty on products?
12:04 AM PDT Amazon: You have placed the order for missing part and we have issued the full refund for it 12:05 AM PDT Amazon: and we will nto be able to issue any more refund
12:05 AM PDT Wesley: what order can i have the number ur talking about
12:07 AM PDT Amazon: (Website for some order i placed) Please follow the link to check the order
12:07 AM PDT Wesley: yeah it caem broken to me so i send it back and u guys didnt give me a replacement which i told u to do and they never did it
12:10 AM PDT Wesley: and since i got it free i didnt complain about the replacement
12:11 AM PDT Amazon: Thank you for the information. Please allow me a couple of minutes while I check your previous conversation with us to understand what exactly happened so that I can assist you better.
12:11 AM PDT Wesley: ok
12:18 AM PDT Amazon: Thank you for being online.
12:20 AM PDT Amazon: I checked with the previous conversation and I see that we have issued a full refund for the order you have placed for (item i orderd which came broken) Which means, this item is of free of cost to you. I understand this converter has arrived defective for you, and you would like a refund for it. Since a refund was issued on this order, we are unable to issue a refund. You are welcome to return the item or keep the item.
12:21 AM PDT Wesley: oh u mean replacement on the refund Since a refund was issued on this order, we are unable to issue a refund. issue a "replacement"?
12:22 AM PDT Amazon: Yes, we do not have any option to issue a refund or replacement for this item since a refund was issued.
12:22 AM PDT Wesley: oh ok then why did the lady tell me it would be here on the 30t i asked her
12:22 AM PDT Amazon: Thank you for your understanding.
12:22 AM PDT Wesley: u see it on the chat thing on your screen right?
12:22 AM PDT Amazon: Yes,
12:22 AM PDT Wesley: yeah what the heck she lied to me
12:23 AM PDT Amazon: I can understand, Wesley. I'm sorry for the miscommunication by the previous agent.
12:23 AM PDT Wesley: and what about that jimmy guy he didnt give me the shipping on purpose?
12:24 AM PDT Amazon: As mentioned by Jimmy, we have issued a refund on the converter converter order.
12:24 AM PDT Wesley: so he just forgot? (Order NUmber) u mean this refund order? or the other one
12:28 AM PDT Amazon: A full refund was issued for the item that was sold by (Company) for an order placed on (Day i bought it) I'm assuming Jimmy might be on his week-off and that's the reason a shipping refund was not requested by him. I'm sorry about it. However I've issued a shipping refund($5.99) on the order that you placed with the seller (Company) on (Day) This refund will be credited to your Amazon.com account gift card balance in the next 1-2 days.
12:28 AM PDT Wesley: ok
12:29 AM PDT Wesley: can i at least pay for half of the product i got? The "cable matters" or i have to pay the whole thing since it is defective again....
12:32 AM PDT Amazon: I can truly understand, Wesley. However any refunds processed to your account will be considered as concessions. I see that we have issued you concessions of $77.92 in the last 2 weeks. Any concessions that stack-up on your account may result in account closure by the Account Specialist and you may never shop with Amazon again. I hope you understand that I'm only trying to help you and we do not have any options to issue a refund.
12:33 AM PDT Wesley: O_O but its all your fault how would i get in trouble
12:34 AM PDT Amazon: In this case, you can return the item for a full refund and place a new order for the item shipped/fulfilled by Amazon.com with one-day shipping and as a compensation, we will waive off any shipping charge on the new order.
12:34 AM PDT Wesley: its fine man,
12:35 AM PDT Wesley: i understand ur trying to make me not get banned from amazon one last thing then i will let you go
12:35 AM PDT Amazon: Thank you for your understanding in this matte. matter.
12:35 AM PDT Wesley: when will the 5.99 come in to giftcard
12:36 AM PDT Amazon: You should see the credit of $5.99 to your gift card balance in the next 1-2 days.
12:38 AM PDT Amazon: Is there anything else I may help you with?
12:38 AM PDT Wesley: but why would i get account closure if you give me more money for your problems O_O
12:40 AM PDT Amazon: All the items sold on our website are genuine and shipped out after checking. Since you are having the same issue with the converters, it seems unusual. All the items are covered with manufacturer warranty, and we advise customers to contact manufacturer directly. However we are trying to help you by issuing you a refund/replacement.
12:42 AM PDT Amazon: Since we are not issuing any concessions on this order, there will not be any issues with your account. You are always welcome to shop with us.
12:44 AM PDT Wesley: so your trying to tell me im going to get in trouble for complaining because you send me broken stuff
12:45 AM PDT Wesley: and wanting compsation
12:50 AM PDT Amazon: I wanted to convey that for all your genuine claims we do issue the refund or replacements based on the availability, however for the products which we are not able to replace in that case we do provide with some other alternatives. I see to it that you have been insisting for the replacement of the product which is not possible and when asked to follow a proper alternative you request for refund which as an associate we will be not able to issue every time as we are not authorized to do so. To safeguard your account from being on hold for unwanted refund, I wanted to provide you a correct information.
12:52 AM PDT Amazon: We are helping you by requesting to you to return the product for a refund, and place a new order(according to policy), and we will be able to waive off shipping charge as an exception. This is the only thing that we can do to help you further.
12:52 AM PDT Wesley: its fine
12:52 AM PDT Amazon: I appreciate your understanding in this matter. Thank you for shopping with us. We look forward to see you again soon!
That's it for the chat logs.
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