Humble Bundle's Politics About GivingAway and Attitude to This [IMPORTANT] [PROBLEM WITH SUPPORT]

Hello to all, i am very sorry about this problem. Let me tell you all story.

May you know me, may not. I made some giveaways on last days. You can see on https://www.steamgifts.com/discussion/PSfYj/im-loving-giving-gifts-l3bonus-added and https://www.steamgifts.com/discussion/rn9fU/lots-of-trash Some keys comes Fanatical, some from Humble Bundle.

One of my key has problem, in this giveaway https://www.steamgifts.com/giveaway/xjBKg/killing-floor

Ps: All keys revealed when creating ga's.

Key says "Used before". And of course i send a ticket HB and here is the messages. If someone wants i can forward original mails, all words following are untouched even a point.

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Request #1139656 Key Problem

sibereren Yesterday at 00:26

Hello, my Killing Floor Game key says "was used" i just reedem this key. My key is VVNY0-H7MRX-5H6JK

Robyn Yesterday at 00:42

Hi there,

Thanks for reaching out to Humble Bundle Customer Support. I'm sorry that you'e having trouble redeeming your game. Could you please show me a screenshot of the error message that you are seeing in Steam along with a screenshot of your Steam library? Those will help me to diagnose and troubleshoot the issue.

Thank you,

-Robyn
Humble Bundle
http://support.humblebundle.com/

sibereren Yesterday at 00:50

I already have this game, this issue pops-up when i create giveaway on SteamGifts. This link belongs that giveaway https://www.steamgifts.com/giveaway/xjBKg/killing-floor

Robyn Yesterday at 00:53

Hi there,,

Thank you for reaching out to us here at Humble Bundle Support!

Please be aware that purchases made through Humble Bundle are meant for personal use only. We do not support the exchanging of Steam keys or the trading of games. Additionally, we in no way support the trading or reselling of games purchased through Humble Bundle as this is a violation of our Terms of Service.

It should be noted that both trading and reselling keys on the “grey market” affects the industry’s ability to flourish and support our awesome developers and marketplaces like Humble Bundle, as noted in this article here. While the practice of reselling damages trust from developers, it should also be noted that a majority of resold/obtained games in this arena are purchased with stolen personal information. Ultimately, this practice negatively impacts the developers, Humble Bundle, and gamers all at once when these titles are found to be fraudulent purchases.

We highly recommend against this practice for a number of reasons and have explained in detail why this practice is dangerous for all involved in a blog post.

I am sorry however we are not able to assist with issues in relation to game trading, selling, or any third party distributions of keys: https://support.humblebundle.com/hc/en-us/articles/202712380-Can-I-sell-trade-or-use-my-keys-for-promotional-purposes-i-e-Stream-giveaways-

Thank you for your understanding.

-Robyn
Humble Bundle
http://support.humblebundle.com/

sibereren Yesterday at 21:50

Are you kidding with me ? Your words seems doesn't legal. You're seller and i'm buyer. I bought that key so i can do whatever i want. I can sell, giveaway or i can delete all key. Whatever, lets start all over. I want to give my key to MY FRIEND with GIVING A HUMBLE LINK -So it seems 'Legal' from your viewpoint, could you replace my KEY because your sold key was USED. If u sold USED KEY, it doesn't matter whos i gave. Because it's USED KEY. So I love HumbleBundle,as you see in my acc, please REPLACE my key. Do not our -you and me- situation to going hard. Best regards

Robyn Yesterday at 22:03

Hi there,

I'm going to escalate your request to a specialist for additional assistance. Our specialists will work as quickly as possible to address your concerns.

Thanks for being patient. Take care!

-Robyn
Humble Bundle
http://support.humblebundle.com/

Chloe Yesterday at 22:38

Hello there,

Thank you for reaching out to us here at Humble Bundle Support.

We have pointed out to you our Terms of Service, which are absolutely legal and you are required to abide by them when you access and use our site. We will not be replacing the key and we will also be noting your reselling behavior on your account for all future requests. Thank you.

Thank you for your understanding.

-Chloe
Humble Bundle
http://support.humblebundle.com/

sibereren Yesterday at 23:12

Hello Chloe,
I am not a reseller. How do you think and tag me with being a 'reseller'. I just want to giveaway my spare keys. Is it bad think ? Am I bad people for making giveaway for players who cannot buy keys ? Is it illegal why users can buy multiple bundles. Do you really think all peoples are give it via gift link ? Most of your buyers sell their keys on g2a etc. But why i tagged like selling ? I make giveaways always without getting any gain even I didn't wait respect. I just love to give keys to peoples and want to happy them. And you are saying something like that "your next purchases even if it includes fake key will not interest is". Did i deserve it ?

Chloe Yesterday at 23:27

Hello there,

As previously mentioned, purchases made through Humble Bundle are meant for personal use only. We do not support the exchanging of Steam keys or the trading of games. Additionally, we in no way support the reselling of games purchased through Humble Bundle as this is a violation of our Terms of Service. Please note, continuation of this action may result in your account being suspended.

Thank you.

-Chloe
Humble Bundle
http://support.humblebundle.com/

sibereren Today at 01:48

I don't want to replace my key anymore. I just stuck your attitude on this case for tier 1 game key. I believe I don't deserve this. And on my purchases from now on I will choose Humble tip ZERO. And of course I will recommend this to my friends and there is a bigger community of your costumers on Steamgifts, I will publish this situation on there for protesting you.```

Please write something to me. Am i wrong ?

EDIT 2: I LOVE HUMBLE BUNDLE. They were did something good for me. One time i was scammed for game NBA 2K17, THEY GAVED ANOTHER KEY, I said wow it was worthy game. One time they refunded wrong purchase. IDK Why they answer me like that. Supports changed ?