Not getting a new winner

On the first one. You can wait or try talking to one of the mods.

For the second, after the 7 days pass then you can report the guy and send a ticket to force the received feedback (show that you tried to contact them and maybe the source of the key).

Yeah, as stated above I also have a reroll that has been open for over a week. I started a thread about it too but I was actually able to contact the winner and he's cool with the reroll so I'm just waiting on support!

Sorry to bump but I also had to submit a reroll a couple days ago. The winner owns the full game (Life is Strange) and has even beaten it (demonstrated by unlocking all "completed episode _" & other achievements). For my ticket I included a screenshot of their achievement page for the game and plus a direct link.

From other discussions it sounds like it will take longer than 7 days to get a reply from support. I'm not sure if I should contact the winner and let them know I requested a reroll. I guess I should just be patient, but I just hope to avoid any messy situation with getting a "not received" on my profile and/or somehow being denied for a new winner (it would be impossible for the current winner to accept the gift anyway).

So some mod finally answered on 1 of the tickets asking me for some photos and then after I sent those, 2 days have past and still not a word from him or the new winner being rolled, so how much does the second part of this take? :/