User not giving feedback

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Please give me suggestions what to do: a Giveaway has been ended, winner has received HB link and used it, but he is not giving feedback on the giveaway (not marking it as received).
What should I do?

9 years ago

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16 Comments

DavidSarif

Has it been 7 days ?

If not, wait.

9 years ago

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Death2Videodrome

contact support :)

9 years ago

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DavidSarif

Terrible advice. No need to bother support with this.

9 years ago

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nikvest

I could do it after 7 days, but I wanted to know is this normal...

9 years ago

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Death2Videodrome

yes, i didnt go into detail but that was what i meant. hope things work out for you :)

9 years ago

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nikvest

No, not yet. And if it goes past 7 days?

9 years ago

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DavidSarif

Only after that will it be justified to make a support ticket (give proof that you gave the link, like a screenshot).

9 years ago

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MegaGiga

Well, according to the rules, a 7 days period has to be observed before you can do anything about it. If the winner doesn't mark it as received after 7 days, contact support with proof of him activating the DLC.

9 years ago

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DavidSarif

...with proof of you sending the DLC.

9 years ago

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MegaGiga

That's what I meant, thanks

9 years ago

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