You think Uplay or EA support is the worst..wait till you have to deal with Desura..

Uhm EA support is actually good.

indie and their small mentality, there is different between one and small as size. sadly most so called small company choose the 1st as their primary trait.

contact a consumers association

Sounds like Desura have been reading the Steam Customer Support manual...

IIRC, even if they adjudge you to have dicked the system, Steam still allows you to access the games you own, just not buy new ones though. What Desura have done here is likely to be unlawful in any country with half decent consumer protection laws.

Lol, EA and Ubi support the worst with Desura? Hell no, Steam Support is the worst alongside GMG and probably desura, they wait enourmous amount of time just to respond with some stupid automatic message. EA is the best support I had to deal with it up to now with their live-chat, the fastest way to deal with your problem. Ubi support is okay, it's like Steam one, with their own website but they respond rather quickly and accurate to the problem.

Wow, that's a bit of a mess that you are in. Just keep bugging support I guess? That or post this all over the internet and hope that the bad publicity makes them get their asses in gear.

They want a personal check? Sounds like something is up. This is the first I've heard of a digital company wanting a check. I'd look into the legalities of that if I were you. There's something fishy going on here.

Or as the great Hamlet once said- There's something rotten in the state of Denmark, Horatio.

You think EA, Uplay and Desura are the worst? Wait until you try to login on rockstar social club and you can't play the freaking game because it will just show you a loading wheel forever. Big companies these days don't give a fuck about us gamers.

Are they even a US based company?

Desura support is genuinely bad. It took them literally over a month to respond to me, saying they won't do anything. It took them 37 days to respond with that.

No, EA support was fine to me. I found someone competent on the other side who actually read my ticket and offered a specific solution instead of the cookie-cutter "Thanks for buying out product. Try turning it off and on again and call us if it doesn't work". Playfire was awful in this sense.

I actually find EA's support to be really helpful.