Where are they?
Come on, it's not as bad. Those have the lowest priority.
https://www.steamgifts.com/stats/community/support
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lol user reports are pointless.. most likely each one of those users were dealt with and your tickets will NEVER be touched.. if you reported those users for something, then so did 2dozen other people, and only 1x single person gets their ticket closed, the rest just sit there FOREVER. imo close em and move one, it's doing nothing but clog the system and making it appear much worse then it is.
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then so did 2dozen other people
maybe this tickets are about trade feedback (•‿•)
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then it should be filed as a "feedback request change" or "other" and it would of been dealt with 1+ year ago. ;)
improperly filling out a support ticket will ofc cause it to sit there forever too.
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But there is no "feedback request change" cathegory.
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i meant "Request Received Feedback" if it were a GA, and "Other" for Trades.
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Are you sure trade feedbacks should go into the "Other" cathegory?
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the user report has the better sub-category that matches the scenario, but the outcome of user reports is they just get overlooked. too many reports per day and too easy to miss. using other will get a much better response time.
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They won't even look at trade feedback reports, mine is currently 10 months old and it's not even a subjective case.
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it's a mixture of two things then.. user reports cannot be replied to at all by mod or support, they likely forwarded it to admin and cannot say anything to you at all. and as Cjcomplex said below, those requests require a super admin to take care of, and there is only 2x of them with many requests that take even higher priority then feedback. if it were filed under "other" the same amount of time would apply, however support/mods could of told you they forwarded your request over to admin.
it's not that they "won't even look at trade feedback reports" it's as simple as they cannot talk to you about it (same as you cannot go in there and add a comment yourself) - additionally, they also can easily be overlooked or missed due to the shear amount of user report tickets filed. (two reasons i say it is better to file it under "other")
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I don't know if they look at it, but even CG's profile has fake feedback /misused ones, and they are not actively removing it :D
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who says that's misused? he's the worst scammer of them all :P
i doubt he cares at all about his own feedback
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This is exactly what they're about.
All of them are filled properly.
PS: Not sure about this thread though, maybe I should've put it in "puzzles"!? wink_wink
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Well, the second one seems accurate since you are here bitching.
just kidding
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Trade feedback can only be dealt with the Super Mod (who has been afk for 3 months) and Cg. No point in filing those tickets imo since they are usually outweighed by positive rep and the fake negs are easy to spot.
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Seems like the system is broken. If the person I reported has been dealt with - other reports of the same user must be automatically closed
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no arguments here, i agree that's how it should be. unfortunately it's not setup that way though. (ಥ‸ಥ) sorry.
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Pointing and chortling at all the floundering members submitting soon-to-be-unanswered tickets.
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Moderators are a lie, support does all the work...
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Relax, after 100 years max, your grandkids will eventually see an answer to your ticket. ^_^
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Maybe try to bump the ticket somehow? :/ I have done a user report in the past and they checked it in a day. Maybe he had multiple reports, I don't know, but maybe they just forgot your ticket and you have to make a new one?
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Yeah, thought so, that's why I said afterwards that you should try making a new ticket too. :P
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I'd rather leave these open (to see how long will they stay) than clogging the support with more tickets.
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They will stay forever though. :/ It's a fact that reroll tickets are the only tickets that get resolved quite fast. All the other tickets take their time, maybe even till the world's end. :P Anyway, no matter how everyone's sugarcoating it, they must change the ticket system somehow in order to be able to check tickets faster. How, you may ask? I don't know. :P
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The only change to the ticket system that would work would be changing the "number of tickets" to "support staff" ratio...
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You can try asking them to remove them. Probably won't get you anywhere, but at least you can try.
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But some of us do this for a living, so we are suitable, but there's no formal vetting process like in a real job, so it ends up being about gut feelings and that has it's own schedule.
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I wonder why there are still no volunteers on SG (who used to be active users). Then regular mods could leave most of the regular stuff to those and get new rights to deal with users/feedbacks.
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Where's the streetwise Hercules to fight the rising odds?
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They are very understaffed it seems for the amount of tickets that are being submitted. Hopefully that will change soon.
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No need to get your hopes up, I am here about 1,5 years now and it was already a problem back then, and I can only assume long before then as well
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I have been here over three years and this topic was prominent then too. Not much has changed.
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Just like I feared, There where a couple of people that I thought that they could make mod or something alike.
Untill stuff happened that makes me rethink that thought, I can only think that CG. Is really cautious because of stuff like this...
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Reporting feature is only there to make users happier >:-> ;-)
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they should strip support of their ranks for not doing their job and staying on sg 16 hours per day, so we will end up with an empty staff. \o/
that will teach them!
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If these reports were made before sgv2 was launched, which at least one of them is, you should just close it. That was back when user reports were glitched and nobody could access them at all.
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still doesnt explain the issue with the tickets, got mine from 11 months ago still not answered, even 1 about fake rep which are answered mostly within a month
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Those are user reports. User reports are read-only, no one can answer those. In addition, as it was mentioned above, currently only 2 people can manage the trade section issues - the super-mod and the admin himself.
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Well, it's a pretty big bottleneck and aside from nagging here and volunteering ourselves to help, there's nothing we can really do.
Most of us don't even have access to CG's ear.
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The Trades section will be updated soon, which will hopefully bring the amount of feedback-related issues down and reduce the amount of related reports.
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If I may, Is it migrating to something closer to barter?
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Rinarin has been MIA for months now... and I doubt cg has the time to waddle through these reports.
I do hope the upcoming changes will help the situation, but the way I see it a few support members hired specifically to address trade-related requests would be quite helpful.
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"User Report - 4 years ago by tubberware" But I like to see my ticket grow up and old. Perhaps it gets kids someday? Lives a full, complete life and in the end tells stories from SGv1 on dying bed.
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Ronix acted on a user report in 10 minutes or so the other day.
And that is despite all staff being in Vega all the time gambling with our profitz!
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Well, I'm waiting 3 days asking for a reroll now, so there's that. It used to be quicker back in the day.
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I end up closing all those User Report tickets after a while.
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One suggestion that I think would lessen some of the backlog and staff burden is to just close the trades part of the site that staff hardly pays attention to anyway. There would be far less reports to weed through (I'm assuming here that reports from both are combined in one listing) and there are already more than enough other ways to do trades without that site.
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That's not what I said. I said that staff doesn't monitor the site. Big difference. It's like a kids playground without a supervisor around to make sure they aren't doing anything wrong.
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there's nothing really to monitor. they cannot physically stand between a trade, or separate users as if they were a teacher in the hall stopping a fight. nor can they stop the fact that there are scammers and victims everywhere you go. they also cannot rely on picture evidence because it can be a total fabrication. what left is there to supervise?
the trade section could come with better warning and its own faq related to proper trade techniques to avoid scam. but it can't even use a babysitter even if there were spare ones on the site.
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Something might be happening in the (near?) future, and it's not closure.
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I'm calling it now:
You're going to take over Barter.vg and that is going to become the new SteamTrades.
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I hope not eheh, I've been working on doing that ;)
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Well, it seems like all will be revealed in less than 22 hours.
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That would piss off a lot of peeps. A good chunk of sg users are just here for the trade section so to see that shut down will cause havoc among traders. Especially since Barter looks like it will die soon, which only leaves reddit which has extremely strict rules.
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why would they close down the trades section? just because you don't use it doesn't mean thousands of others don't. I started using the site for trading, and then branched out into other areas like giving away games.. I certainly wouldn't stay if the trade section was closed down..
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Who said that no one uses the trade section? I said that the staff doesn't monitor it. There's a big difference.
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what the hell? this is my main way of trading. and not only for me, for many others aswell. i rely on the SG rep system. just because you don't use it, doesn't mean it can just be removed.
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You rely on a broken rep system that can be abused and has no one actively monitoring it against abuse? OK. That's your decision. The point of my comment was that there's very little input from staff - not that no one uses the site. Try to get -rep removed that a scamming user added to your profile and tell me how things go. If the site was run correctly then carry on but until then it's a den of toxic users who are allowed to get away with almost anything. I've been reading the complaints for over three years and nothing has improved in how the trades side of the site is run. Jatan11t comment above is the first indication that something might be going on with fixing the trades site the whole time I have been here.
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One year? Bitch please. I had a shitload of two years but deleted them.
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There was a great extintion a few years ago and almost all of them died, some specimens survived and are trying to rebuild their civilization but I wouldn't expect a reply any time soon.
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