First, remove the profile link, its calling out.
Send them a friend request, and ask to see their profile before you send the win. You can't request a reroll without waiting 7 days without being able to contact them, or having a good reason for it.
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If you are going to.edit the post to add that, why the hell did you not remove the profile link like I told you?
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Well, first, remove his name, its against the rules to call out.
Secondly, you can't reroll based on that, but you can add him on steam and ask him to make his profile public or friend only so you could check if he has the game i guess
Thirdly, activate your won games before you start calling out users for having private profiles
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Add them on Steam and speak with them. Ask him/her to let you view their profile before handing over the gift. No reasonable person will refuse this request.
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The man winned my two gifts but his profile is private so that I can't sure if he has already got the game before. I have connected his email but without any reply. Can I request a new winner or I must wait 7 days then request a new winner?
Or how to directly connect him? I find him active everyday in the site.
PS: I have sent a friend request to him but without any reply...
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