Subj.
I mean user can watch which position ticket takes in queue, for example, 'pending (3570)' in status column means 3569 tickets ahead of it.

4 years ago

Comment has been collapsed.

Why on earth would you be worrying about ticket positions if you're not an active member on Steamgifts?

4 years ago
Permalink

Comment has been collapsed.

That would only make sense IF they would work on tickets in chronological order ;)

4 years ago
Permalink

Comment has been collapsed.

I suppose it is :)) usually it is

4 years ago
Permalink

Comment has been collapsed.

[As indicated by staff] Staff members basically pick and choose the tickets they look at, priortiizing based on category and title, relative to site preference and individual staff member preference both. It's mostly associable to chronological order (or reverse, for user reports, iirc) with a mostly clearcut categorical preference.. but no, there's no way the current freeform support approach would at all work with a queue indicator. (This setup is also why creating threads for urgent matters sometimes can speed up staff response to a specific ticket, as they don't restrict themself to an overly rigid response structure.)

4 years ago*
Permalink

Comment has been collapsed.

ok, I thought they work in chronological order inside categories/priorities. But if there are no rules to work with tickets - nothing will help here :)
although, if you at least approximately adhere to the rules, then you could at least approximately know about the order of the ticket.

4 years ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.