Won a game, wasn't delivered, reported but he is still not suspended, and won the same game again

mark as not received. keep entering giveaways for that game till you win again.
if the first guy ever sends you a key, tell him to reroll.

Bump !

support might take some time as they are overburdened with tickets. but action will be taken for sure i guess. thanks for GA, but it seems i have been blacklisted :(

An objective answer from the most black/white prospective:

You marked not received, so you're good to accept the new gift. That's all there really is to the absolute obligation side of it.

If you want them to get suspended... I guess keep waiting for support, and maybe? There's fewer people to handle tickets like that, but as long as you haven't been adding new stuff to the ticket (which would send it back to the bottom of the queue) someone should see it soon. HOWEVER--I think the suspensions are discretionary anyway, so no guarantee even when they do. Besides, there are some things that make me suspect it's not exactly worth a suspension... but that gets out of the black/white prospective..

An subjective answer from a more neutral approach cautious to see malice where it might be mistake:
The above answer clarifies what to do with the situation, but from any sense of (I guess) 'moral' responsibility there are a few points that leave me wondering about fault here.

• Like you said, they were active before and after about sending (received) games.
• Everyone else marked received (literally, you're 1/500)
• You didn't comment on the page at all about it
• You don't seem to have left any reply on their profile about it..

So....are you sure they even know its not received?

Hell, I would never notice how it was marked (especially when just one among many) unless there's a comment, and only find out months later when something been changed vindictively, or wrongfully marked. Did you friend them on Steam or contact any other way?

I mean IF it's a situation where you never mentioned it---well, I'd say that fault is on your side. That sort of due diligence---meaning at least a reasonable attempt to make contact--is specifically mentioned and expected within the procedure for not receiving a gift before marking it. You're not necessarily wrong to still mark not received, if you didn't receive it.... but I mean, it's still a situation that might have been resolved with a word and that's shitty as hell if its all a misunderstanding, especially one where you're hoping they're suspended for what you've done or not done, or where you've looked or not looked. BUT, again that's just assuming from what you wrote that you HAVENT contacted them.

Bump