I know that on Origin you can get the same game more than once in your library, but now I find out that it's the same on Uplay too :)) ?
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Now? It's been like that forever. If you own a Steam and Uplay version of the same game, how are you meant to choose which one you'd like to play? If you don't want the Uplay version there, just hide them.
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Well, thanks for nothing, I guess.
Jesse S (12/7/2016, 5:51:29 AM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Me (12/7/2016, 5:52:50 AM): Hi Jesse, the last agent asked me to delete certain files from my uplay folder and re-launch Steam as administrator mode, which I did but didn't solve the probelm. Then the agent didn't respond to me anymore so I have to reconnect to get a new agent.
Jesse S (12/7/2016, 5:55:34 AM): Hello, Black Flag is missing after redeeming the 30th anniversary version of AC3, correct?
Me (12/7/2016, 5:56:29 AM): yes, it's apparently a global issue because other people are reporting the same problem, though I have seen some people saying black flag is gone even they haven't redeemed Ubi 30 game.
Me (12/7/2016, 5:56:52 AM): for me I noticed black flag gone after getting AC3.
Jesse S (12/7/2016, 5:58:27 AM): Okay. I will report the issue up to the proper individuals for further investigation. I do apologize for the inconvenience this is causing.
Me (12/7/2016, 5:59:33 AM): there are some reports from communities you may use as reference too
Me (12/7/2016, 5:59:34 AM): https://www.steamgifts.com/go/comment/BP71VCIhttp://steamcommunity.com/app/242050/discussions/0/154643085271470401/http://steamcommunity.com/app/242050/discussions/0/154643085271499236/http://steamcommunity.com/app/242050/discussions/0/154643085271798902/
Me (12/7/2016, 5:59:45 AM): https://www.steamgifts.com/go/comment/BP71VCI http://steamcommunity.com/app/242050/discussions/0/154643085271470401/ http://steamcommunity.com/app/242050/discussions/0/154643085271499236/ http://steamcommunity.com/app/242050/discussions/0/154643085271798902/
Jesse S (12/7/2016, 6:00:52 AM): Alright, thank you for providing this. I will make sure this reaches the proper individuals.
Me (12/7/2016, 6:02:04 AM): okay, but is there an ETA about how this could be resolved? we are waiting to play the game and we have to wait for the long support queue to contact you guys.
Jesse S (12/7/2016, 6:03:10 AM): I am sorry, but I do not have an ETA as I am not a part of the team that would be investigating this issue. I don't believe it should take long, however.
Me (12/7/2016, 6:03:45 AM): oh okay
Me (12/7/2016, 6:03:55 AM): I just hope it really can get resolved soon
Me (12/7/2016, 6:04:11 AM): since we've paid the game and don't have access to it
Jesse S (12/7/2016, 6:04:53 AM): I do understand it is frustrating and I do apologize for the inconvenience. The issue should be addressed on our forums when we have an update.
Me (12/7/2016, 6:05:55 AM): Alright, thanks for the info. I have to get going for now. Have a great day!
Jesse S (12/7/2016, 6:06:40 AM): No problem, you as well!
Me (12/7/2016, 6:06:47 AM): Later!
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Black Flag is missing before I redeem the 30th anniversary version of AC3 in fact....So i think that has nothing to do with AC3
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not only steam version, but also Uplay version...
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same here, I can't login while I was really excited to download AC 3 :(
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they are probably laughing hard at this time...
"they can't connect or even redeem the free one"
~hahaha~ rolling on the floor
"we should delete one game to see if they find out".
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They just activated the Ghost Recon Wildlands Beta signups around the time you posted this (within the same hour), to which I was trying to sign up for, but couldn't because the servers are completely overloaded. Seems a bit too convenient to be mere coincidence.
Still can't sign up for it now. It keeps giving a login error, then has the gall to tell me I tried too many times after a while. (And yes, I can login on the official uplay site, just not on the Beta Signup site, so it's borked).
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Still in steam library, but disappeared from uplay !!
It's back now, restart uplay !!
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