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but I guess that would have been to much to expect from their support

First rule of Steam Support: Whatever your expectations may be, you should lower them. 🙄

you think they could have just given you the game as a gift

Well, in fairness, they did say they couldn't do anything in regards to the refund due to their policy of not being able to assign games to accounts, so that'd apply just as much to them being able to gift anything to me.

Presumably, they need publisher permission prior to any game assignment and, for whatever reason, the way they have it set up includes refund reversals and the like within that paradigm*. One'd also assume that they don't bother asking for publisher permission outside of events, as well.

* This despite the fact that you're not actually assigning a new copy of the game in that circumstance, just returning an already purchased one. Of course, if they have it set up to permanently deassign content from the account, the underlying mechanics may not reflect that fact, thus explaining why it'd be treated as a new copy. Which of course would clarify that the reason they can't properly resolve such matters is completely due just to their own unwillingness to put in the effort needed to change the underlying mechanics..

Of course, it's not like other storefronts don't have similar considerations towards activations, but they'll usually still provide some sort of recompense, up to providing the game out-of-pocket, as you suggested. So regardless of how their policies can provide reasons for it, Valve's approach does seem to be less appreciable than that of other storefronts.

Comparatively, GOG, Humble, and Amazon have all been excellent in that regard [as far as either smoothly resolving a matter and/or offering additional recompense goes], across quite a few experiences with each one of them.

He was refunded, so no foul there. The fact he didn't bother to get it resolved to his liking may or may not be his own fault.
As someone who works in a shop that also does retail, we don't have an obligation to refund MORE than the purchased price (whether on sale, or not), and I know sale items that we might get from suppliers are often limited time or end of line. It's a similar sort of thing in this situation. His bullshit about "returning" only applies for deleted games (and to be fair, Steam have a clause that you ARE removing said game permanently, so they don't have to facilitate re-adding, this has nothing to do with refunds), not for repurchased games. I don't see how he can compare that to the likes of GOG (who are DRM-free anyway), Humble (where you're purchasing a key off them, not buying a sub directly from Steam), and Amazon (umm, what?!)
At the end of the day, we can speculate all we want about sooth's situation, but don't take his comments too seriously - I mean, the guy doesn't know how to structure a joke, so how do we know when he's actually being serious?

Yeah if you're doing badly they will rag on you for losing, and if you are doing too well they are angry for you for cheating. I think insurgency is different because it is more strategic in how you need to play. You can start off playing the excellent co-op modes and get used to the rather lethal guns and then move to pvp, but even just playing the co-op is fun and rewarding itself. I don't play multiplayer games generally, and still prefer a good single player game, but not all online shooters are filled with aggressive try-hards.

funny how you're necroing this comment just 3 months after it was posted, and on April fools at that lmao

don't even remember making this comment

also I wouldn't call this 'begging', more 'suggesting'

But think whatever you like.

Guess I'll just comment less, win win

I hardly own any of those games but yes that feature doesn't make it any easier here indeed, I mean I am not complaining about the feature but that the API doesn't see it does make it harder sometimes, like on this website.
I use ESGST and have it on that if I hid a game I can;t join it so in trains I see it but I won't be able to join so I never join a game by mistake, it's very nice to have to avoid mistakes like that ^^