7 years ago*

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I'm sure they will get back to you on the issue. I'm guessing that they will have to void it altogether though, so you may have to buy the bundle again.

7 years ago
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From what I've heard they usually refund for that reason without any hassle.
Not sure if they have to refund the whole order or if they can correct it to the amount you intended to pay so if you just wanted T1 you might wanna buy that again to avoid the Bundle ending before they get back to you.
I would wait another few days or maybe a week and then try sending another email.

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7 years ago
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Then I assume that's the reason because opening another ticket will have probably put you back at the end of the line.

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never had any issues with a re-fund ... tho 5 days and no response seems a bit to much.

Did u check your spam folder and stuff , and the ticket itself on humble ?

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Duno then i honestly never had any issue with humble .

I usually get a response within 12h even on holidays , refund withing 48h and the payment within a week ...

There may be some issue with it , but even then its weird you didnt get any response whatsoever :/

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Well, they are probably not working on Saturday and Sunday. And there's still 9 days left of the bundle, so probably they'll contact you somewhere in the next week. If you haven't claimed any keys from bundle, the refunding shouldn't be a problem. If you have, then I don't know, they could revoke all the keys or something? :P

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My issue wasn't with refund, but it took over a week, solved nicely so not that much to complain about except you need lots of patience.

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Closed 7 years ago by Wasari.