nope, just write to support, they will ask you to make photo of any game you bought for steam with small card with writed "support id", had the same when i didin't use my acc for 2years :P, i made photo of cs1,6 key + small paper card with support id number, had my acc back in 2days
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You should buy an original windows. Or else the windows reaper will come. It always comes.
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just contact support with a proof of purchase and i bet you'll get it back in 2 weeks tops. you might miss halloween sale though. gaben christ!
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i dont really have a proof of purchase... the games i bought retail in store with a key are all gone for long time now. i only use paysafe card and sometime paypal to buy in steam store... paypal works? i have to send my bank data to them? support hasnt answered yet
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Ever buy a bundle? Grab some of the keys you used on your account and send them as proof.
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old bundles had keys, if you have any can be enough probably, or just screenshot of bundle where you "added" game to your steam acc, there will be your steam acc name also that you added game
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i don't know how it works but didn't you get receipts from steam after your purchase with a "Thank you for your purchase!" title? i suppose they don't send it when you pay it with paysafe card and paypal(?) O.o
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i only added funds to my wallet via paypal, didn't buy direct a game. i got these messages of course but the money was from steam wallet
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considering you're the one who is adding and spending funds, and of course you're the one who is using the linked email address i think a receipt screenshot should do the trick. anyway let's see what will the support say. good luck. o/
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let's say i get my account back, is there a chance to get to know who did it? and what i'm asking myself, how the fuck did they do this?
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You've lost your account. You need a key on actual cd you've bought and digital keys won't solve the problem. If I got it right you didn't have confirmed payment stuff so there's no chance. Well, maybe they'll return your account if we all sign a petition (just kidding).
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i sent a paypal payment to support like the say it at the "what to do if your account gets hijacked" page... that's not enough?
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When you go to your account there's a column named "The following payment methods are currently associated with your account.". If paypal was there you're fine and they should return your account. Otherwise Steam doesn't have any information about these payments so they can't check if it's really yours.
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yeah, because people still buy physical copies. hell i don't even have any -not even one- game cd except the ones that are pirated games which belong to my life before i found lord gaben.
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These things happen with pirated copies of windows...
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it's not pirated, it's only not registered... and really? thats why? this is a serious threat to me, please stop fooling around
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To offer a little help, have you took a look at your pc after this happened?
Searched for malware and what not?
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Even if you get back your account you need to be sure to clean your computer, and it have to be a deep clean, also DONT USE DICTIONARY WORDS IN YOUR PASSWORD, just dont...good luck man
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The chance they find out who did it is slim, even if they managed to track it down to the exact PC that did it, to prove a specific person in that house did it would still be slim.
As for how they did it, there is a few different ways, they could have managed to install a keylogger on your PC that got it (Make sure to format the PC after this is resolved and before you set the new passwor and change your email password afterword too), they could have got you to log in to a fake valve website or even via social engineering tricked someone into giving up that information.
As others have said, if you have the key to at least one physical game you have bought on the account you can use that as proof. As for games purchased online, I am not sure if those could be used. But if you have a bunch of games on your account purchased via a credit card or anything, you might be able to use that as proof as it does have your name and address as part of that information.
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rocketdock and rainmeter, and thank you will do all of this
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i got hacked too a while back i didnt had any credit card that i used to bought anything with it from steam too nor a retail game key but i gave them one of my steam games cd key (max payne 3) cause i wrote it somewhere when i wanted to active it in social club and a bit of other information like sometime how much i charged my wallet and how much of it i used to buy something in what date things like that and they gave my account back.they are really helpful if you can prove thats your account but at first when i didnt knew anything to tell them they wouldn't answer my ticket for weeks:(till i told them those so expect that if you dont have enough proof and they wont answer.
edit:and if you have any of the email that steam sent you when you receive gifts or buy something and... definitely will help and is a proof
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i sent them paypal transactions, almost the only thing i have to proof. now i have to wait and see what support says. what pisses me off also is, that i cant deliver my GA which are closed now and i didn't reach the winners yet. yay, another thing.
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send them emails explaining your situation, asking them not to contact you on steam and not to buy/get from somewhere else the games/dlc they won from your gibways. problem solved.
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well:
activate steamguard
use strong password
never reuse passwords
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wtf? hacked?
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