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Problem with Humble Bundle

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sh0ne

I tried to redeem URL gift from HB today, I entered my name and email address but I didn't receive the mail with Redeem option. I checked Spam (and even Trash) folder - both empty. That was 45 minutes ago, nothing yet. I then tried to register account on HB, I again entered my email address and password and I got the message: "Your account is not currently active. Please check your email for an activation link.". I did not get that email with activation link yet (that was 15 minutes ago). I then clicked Resend - still nothing. For all that time I receive other mail normaly. Can that be the problem with HB mail servers or something? Does any of you have similar issue?

10 years ago*

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19 Comments
BattleVet

I got the same exact problem

10 years ago
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Bassnium

The winner of my Audiosurf giveaway that ended today reported to me the same thing, and this was hours ago. Let's hope stuff gets fixed on HB's end

10 years ago
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Estbarul

I have the same problem, don't know why it's happening.

10 years ago
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limathompson

Me too :/

10 years ago
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RadiantCookies

For all of you wondering. I sent them an E-mail and got this:
Hey there,

Thank you for emailing us.

We are currently experiencing a very high volume of emails and it may take several days to receive a response from us. We apologize and thank you for your patience! We assure you that we have received your message and are working on responding to you as soon as possible.

If you have any additional information to add, please reply to this email. If you're emailing about an order, please be sure to include your Transaction ID (it should begin with an X) to help us find your purchase.

We recently added a new Steam key redemption process. If you have any questions regarding this, please see our FAQ about this for support.

You may want to check out our Knowledgebase for answers to common questions.

If you resolve the issue before we are able to assist, you can reply to this email with "#resolve" and your case will be automatically marked as resolved.

Thank you for your support and patience.

10 years ago
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sh0ne

Thank you, that is useful to know.

10 years ago
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Avaray

Thanks

10 years ago
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coezo

This is their automated email message. I received that too a couple weeks ago when I sent them an email. Apparently, they're always experiencing a very high volume of emails. :P I got the non-automated reply from my email the next day. :)

10 years ago
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invinciblejello

I wonder if their servers got jammed by the sale today.

10 years ago
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AgeOfArmageddon

Same thing here, been retrying all day... Their new "key/gift" system is a PITA even when it does work, not a fan of it.

10 years ago
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Bassnium

Wait, they got a NEW NEW system?

10 years ago
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Dhoomdealer

I think he's referring to the old new one. :P Where the keys are redeemed to your account directly.

10 years ago
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AgeOfArmageddon

I'm just talking about this current system. The old "here's your Steam keys, enjoy" was so much easier.

These "gift links" are annoying to use and apparently prone to problems as well.

10 years ago
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chlbrn

I sent a humble bundle gift URL to one of my friends. She told me the same problem with redeeming the game. I just don' have a clue...

10 years ago
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sh0ne

Just a quick newbie question: when I get URL gift link, enter Name and Email(twice), click the button and get the message the email is sent, can somebody else use that URL gift again, even tough I did not actually redeemed key as I did not receive Redeem email?

10 years ago
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Shad0WeN

When you redeem a gift link it generates a new link to the game(s) and sends it to the e-mail you entered. The old gift link can no longer be used. The new link can then be claimed on a Humble Bundle account by whomever has possession of the new link, even if that person is not you. Hope that answers your question?

Edit: Unlike an entire bundle, it seems that any pieces of a bundle that have been sent as a gift can't be claimed on a specific Humble account, so they just become a gift link separate from your library that is technically viewable by anyone with the newly generated link

10 years ago
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sh0ne

Exactly, thank you for your clarification, I really appreciate it. Cheers, mate!

10 years ago
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Comandos

sometimes it happens, nothing to worry, once it took 2 days to get the email.

10 years ago
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limathompson

Bump. I've been waiting for 5 days now, should I do anything else besides waiting?

EDIT: Nevermind, asked Humble Bundle to resend all my keys and got the one I was missing.

10 years ago
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Closed 10 years ago by sh0ne.