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What if I cant give the game?

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axakovec

Hi there,

Like 6 hours ago my giveaway ended. I send friend request to the user, he was online. Still not accepted. So I send on email. Now he is offline and the gift isnt accepted either. He has 0,1h played for the last 2 weeks, so I cant be sure he will come online or will accept my request. Also so much spam in the mail that he m8 not see the gift. What will happen?

12 years ago*

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14 Comments
Kizirious

I would suggest letting a mod know.

12 years ago
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Yaz

The standard time is a week (7 days) before a mod will get involved. It is highly likely that the person simply just has not realized the giveaway ended or has not checked to see who the winner is.

12 years ago
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Kizirious

That's very true. But I'd say if it's been a week or more, THEN let the mods know.

12 years ago
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DuckieMcduck

Wait for a week to pass. If he doesn't accept it, request a re-roll.

12 years ago
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axakovec

Ok, thanks for the answers. I prefer not to give it to him anyway, Vac banned and 0,1 played total. But eh, he won it.

12 years ago
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Pur3Bolt

You made the giveaway and must give it even if the guy insults you(ok well maybe in that case you don't have to)

12 years ago
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thejadefalcon

If you don't like that, you can ask for a re-roll (open a support ticket). I'm not sure how much mods take into account personal preference like that, though. They may say to give it anyway.

12 years ago
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axakovec

Maybe Ill do that, thanks for the advice. If they dont understand and ask me to give him no matter what, I will. But I wont do public giveaways any more.

12 years ago
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ZPavelZ

I think FAQ could help in this case:

I won a giveaway, but haven't received the gift.

The giveaway creator has 1 week to email it before you can mark the gift as "Not received". If it's been more than 24 hours since the giveaway ended try and add the giveaway host to Steam and remind them to send the gift.

Understanding Feedback

The feedback system is setup to ensure users maintain a minimum of roughly 75% received on their gifts sent. Three is added to this number to give new users room to get started. For example...

A user has 35 received, 10 not received (78%). They would be limited to a total of 12 not received before dropping below 75%, plus the 3 given to all users, so 15 in total. Since they already have 10 not received, they could post 5 additional gifts.

Another user has 10 received, 0 not received (100%). They're able to post 3 not received gifts before reaching 75%. Once again, add the 3 to this number, and they can list 6 additional gifts.

12 years ago
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thejadefalcon

How is any of that relevant?

12 years ago
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ZPavelZ
  1. The user will/should not report that he has not received his gift until at least 7 days passed. Thus the gifter should have some patience as well to let the user realize he actually obtained something.
  2. Even IF by some dreadful mistake the user does report he has not received his gift after 7 days it will by no means be a disaster. There is a tolerance margin for "unreceived gifts" described above. So even, if the gift would be reported as missing (which really sucks) the gifter would neither be banned nor prevented from creating other giveaways (unless his percent is lower than 75).
    At least that is the information I got from this abstract.
12 years ago
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Pur3Bolt

There's a 1 week time for him to say he got the gift or not. Keep resending it perhaps? It won't kill you and you really shouldn't bother that much about him redeeming it or not...

12 years ago
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Cult

Then you shouldn't have done a public giveaway. You can decline to send it, but your credibility will take a big hit, as will your feedback.

12 years ago
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Taerdin

I don't think you understand. He seems to be saying that he sent the game and tried to get in contact with the winner but can't. He's trying to give them the game, not trying to get out of giving the game. He wants to know what happens if they don't accept the game.

12 years ago
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Closed 12 years ago by axakovec.