So I pre-order Doom on steam, but later decided to refund it since bundlestars has it 10$ cheaper, but when I go to refund the game it tells it's going to remove Wolfenstein: The Old Blood which I bought months ago :/ I'm not sure what to do, anyone run into this issue before and know what to do? I try searching it, but can't find anything :(

EDIT: Update: All is good, refunded without issues and it only removed the one of the two license!

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8 years ago*

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That's strange, haven't experienced it before.
Bump.

8 years ago
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I'd say go through with it and contact support about it.
Either:

  1. Support won't do anything and you'll have to rebuy Wolfenstein which is much cheaper than Doom
  2. Support will remove Doom and restore (can they?) Wolfenstein and you'll have to rebuy Doom as supposed
8 years ago
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If they remove both it wouldn't be worth it :( I just may have to suck it up and move on.

8 years ago
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Hi aurorable,

Thanks for contacting Steam support.

If you're having trouble refunding a game from your Steam account please refer to Article 12.3 Sub-Section 8 Paragraph 4 of the End User Licensing Agreement covering issues with Steam Family Sharing, Steam Community, Steam Features, Steam Hardware and anything else that has absolutely nothing to do with your current issue.

Thank you for using Steam and adding another Ferrari to my collection.
Steam Support
bump for aurorable :X

8 years ago*
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Hopefully I don't get one of those useless auto message :(

8 years ago
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I called Gaben to plead your case, but he refused to take my call. He was busy getting a full body wax and shopping for yachts with full buffets online. :(
another shameless bump for a solution

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8 years ago
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8 years ago
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8 years ago
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It's hard to say. When I had something similar [but not precisely the same] it did remove the wrong copy of the game, and Steam Support told me to fuck off. I'm almost not even paraphrasing, the rude jerks. :X
(They outright told me it was my fault, that I should have been more careful (etc), and their system was never in error. When I pointed out that it was impossible for it to be my fault given the circumstances, and provided proof, they just stopped replying altogether..) (It was quite unpleasant.)

In any case, the one valuable thing I took from that interaction was that they can't reverse refunds. So if the wrong game gets refunded (for whatever reason), they won't be able to fix it for you- you'll have to wait till the game goes on sale again, or contact the developers directly.

I was able to remove the intended game following the removal of the incorrect game, however- so at least you'll be able to get that processed correctly, in theory.

8 years ago*
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Yikes :/

8 years ago
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Neat story! Could we see that said proof?

Especially curious in how you happened to resolve the issue after Steam support allegedly stopped replying to your messages.

8 years ago
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Agreed.

8 years ago
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Hey man, don't prepurchase on bundle star for 13% off, do it on Greenmangaming for 25% off with Vouncher Watch25 :"3 Just let you know :"3

8 years ago
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+1

8 years ago
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I've never used GMG, how safe/efficient is the site?

8 years ago
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They're always providing good prices for those AAA titles directly from devs. So the sale is over 90%.
Just not buy their random bundles, which are stinky bags of junks.
Here is their trustpilot: https://www.trustpilot.com/review/www.greenmangaming.com

8 years ago
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Some people have had a few issues with it but I never had, I got a key for fallout within good time.

8 years ago
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I success with my Battle Born Deluxe pre-order also :"3

8 years ago
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i loved GMG never had an issue. i miss playfire rewards tho

8 years ago
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Super safe and reliable.

8 years ago
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They've a bad reputation with customer support, misleading store pages (listing wrong platform and not allowing refunds), using unauthorized keys (last I heard, something like 8 publishers had denounced them for using unauthorized keys), revoking all support for an order if you indicate any game in the order was used on an account other than your own (including a family member's), and denying all support for games past a week from purchase.

They're not considered too highly overall, even though their problems seem to only be highlighted a minority of the time.

That being said, if you buy the game and activate it within a week, and don't indicate it was used for giveaway/etc, there oughtn't be a problem.

Anything past that.. well, I believe most people haven't had issues, but there's always that risk.
(And if you do have to interact with their often very-rude support, good luck.)

8 years ago
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Seems like it pre-order issue.
Update: Bad news for me. Unexpectedly.

8 years ago*
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Very strange Roar. I don't even think Wolfenstein was ever offered is a preorder bonus. There was something along the lines of if you own Wolfenstein: New Order original, you could get into Doom beta for free. Is there 2 Doom apps in your library? Maybe you are trying to remove the beta.

8 years ago
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Nope :(

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8 years ago
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This literally just popped up now. It wasn't there 2 hours ago when I checked. That is probably why.

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8 years ago
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Steam can't refund one game if you bought two or more together. So if that was the case they'll delete both.

8 years ago
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The thing is there's no bonus and I didn't buy them together so it make zero sense.

8 years ago
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Check the subid of DOOM and Wolfenstein the old blood in the console. If Wolfenstein the old blood has a different subid than DOOM's, then you can safely request the refund.

8 years ago
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How do I do that?

8 years ago
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You first need to launch Steam through a shortcut with -dev parameter. Then go to console, type the following respectively:
licenses_for_app 379720
licenses_for_app 350080

See the outputs. If the 350080 output has both a PackageID same as 379720 and a PackageID different than that, it means that if the refund is processed you still have another package for Wolfenstein the Old Blood, so you can go with the refund of DOOM without losing Wolfenstein.

Edit: added screenshot of such a shortcut

In this case, I would expect you have two packages for 350080, one is at the time you bought a few months ago, and another is when you pre-purchase DOOM. If that's true, you can find DOOM in the support page and request refund on DOOM, even if it says it will remove Wolfenstein you can still safely ignore it as long as you don't request refund on Wolfenstein.

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8 years ago*
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Okay, so it's showing me 2 for licenses_for_app 350080, so it okay refund.

8 years ago
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Yes, it is ok to refund without worrying about losing Wolfenstein the Old Blood. Be sure to select DOOM for refund.

What the refund basically does is refund a package you bought, not an app you bought.

I know exactly why this is happening. DOOM just added Wolfenstein the Old Blood into the pre-purchase package a couple hours ago. https://steamdb.info/sub/70918/history/

So your refund request will most likely be based on package 70918. After the refund goes and this package removed, you will still have another package that grants you the Wolfenstein the Old Blood license.

8 years ago
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That is outstanding tech support. Do you work for Valve? Because you should. :D

8 years ago
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Hopefully there will be no goof ups with Steam, thank you for the help ^.^

8 years ago
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Let us know how it goes.

8 years ago
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Update: All is good, refunded without issues and it only removed the one of the two license!

8 years ago
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Hmm, I was going to suggest that you try to increase your Wolfenstien play time past 2 hours, but I see it is already there. Have you tried restarting the Steam client and trying again? One time, I had some severe issues with Steam support so I found the home number of a Valve exec and called them. Within 24 hours, my problem was fixed. I did however get a call from Steam support warning me not to do that again or they would ban my Steam account.

8 years ago
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I once did that with a telecom company. Servicemen were at my apartment first thing the next morning, and the manager called on the technician's cell phone to make sure everything was in order and to ask if there was anything else he could do for me.

8 years ago
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Wait what, Support called you? But I thought they only do it text-based?

8 years ago
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That's usually the case, but in this instance, they felt the need to yell at me over the phone and threaten to block my account if I ever did something like that again.

8 years ago
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Lol damn xD

8 years ago
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That is weird If anything I would expect DOOM to be connected to the New Order as opposed to Old Blood

8 years ago
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8 years ago
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but wasnt new order what gave beta access? thats how i was connecting them

8 years ago
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Yes, but only those with the pre-purchase package. I actually bought a retail key from GMG and it was the pre-purchase key. I got the DOOM beta, which had a different appid than the current DOOM on store.

A couple weeks ago the beta app was removed from the pre-purchase packages.

8 years ago
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That is pretty strange. Thanks for letting me know :)

8 years ago
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No idea about your problem.

But If you haven't bought it yet. You can get Doom 25% off on GMG.

8 years ago
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8 years ago
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solved?... how?... can you tell us how to refund, if thing like this happen it is very valuable information?...
p.s: i have refund dlc before which base is free i already use over 20hours, this base , and i bought this dlc which i never use after bought it lol, and i use other engine much easy to use and then i ask for refund more than 5x times reject, and the last i open ticket support ask for refund, and tell anything true reason... and walla... got refund... :)

8 years ago
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Closed 8 years ago by aurorable.