Seems like he didnt claim it, so you could report him for not redeeming..
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Okay, what the fuck, guys? How is this a difficult question you can't answer yourself? This is not something Support needs to deal with. I figured you lot were smarter than that.
Stelio, I can't answer why the winner marked as recieved (might be they just wanted the green banner gone and forgot to update it after you apparently failed to give the gift), but if it's still in your inventory, they haven't claimed it at all. Contact the winner, let them know it's there. If they don't answer (or you want to just give it to someone who'll actually check their e-mail (or gave their actual, real e-mail address)), feel free to return the gift to your inventory (click Send Gift and then there's a new option) and then ask us for a reroll.
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This. All the idiots saying to contact support are idiots.
What the fuck can support do in this situation? It's common sense that he has to try to deliver it again or he can ask for a reroll from then on.
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I've been in situations where sending a game through email to a known friend account outside of Sgifts has actually allowed me to retain the game and him recieving the game at the same time, now i don't really know why or how it occured to me, but it has happened twice already (once with a Terraria 4-pack, ending in a 5-pack), and Half Life 2, having sent it to two different people in the end and them still being able to activate.
Like i said, i have yet to know why, and even if i would i wouldn't be posting it publicly, but mentioning it to Steam support (actually i had already)
Perhaps you should first contact the person and ask personally if he really activated the game, and if possible, a proof; in the case he cannot provide a proof, THEN consider contact SG support. If he does have activated, and provide proof, then perhaps present a ticket in Steam support, could be a bug like it happened to me before.
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...I sent the gift out to the winner, when viewing my created giveaways it states that the person has received it. However I noticed today while looking in my inventory it is still showing up, it says I have sent it to that person and the option to send it again or add it to my game library is still there.
Has steam durped or has this person not claimed it? What is the etiquette for times like these?
Thank ye!
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