Steam Support: Am I just not understanding what they are saying?

send the gift to some trusted friend. then the friend will gift it back to you. then you can hopefully redeem it.

Steam support is probably the worst support ever. I'd rather call up Dell if they still have their support call center in India...

No idea how to help you if kraken's suggestion doesn't work.

Yeah, my experience with them isn't so much that they are hard to understand, but that they do essentially no effort to understand anything I try to tell them.
Sucks they resorted to cutting you off so fast, and bullshit they assume your only issue is region restrictions.

I had a similar issue recently, after a couple of days, I managed to activate it.

I waited about two months to get a reply as to why a thread of mine was removed from the Steam forums.
I'd try what kraken9 suggested. You'd honestly be better off trying to email Gabe Newell than submit a ticket.

I sometimes feel like they deliberately try to confuse you or post an obviously automated response to discourage you from contacting them in future because it's useless.

I don't think I've ever heard a good story come out of contacting Steam support before....

make a new ticket. valve hires absolute morons to do their support and they all use copy/paste responses generally without even reading the question.

resubmit the ticket, but clearly explain that you have a gift in your INVENTORY that has NO regional restrictions attached and that when you try to add it to your account, you get an error saying THE GIFT HAS ALREADY BEEN USED. you are NOT told that steam can not add the game, you are told that the GIFT has already been used, even though it is still i your inventory and it is NOT in your library.

hopefully that will get a response.

I think I might be the only one here who understands this.

• You contacted Steam support.
• They contacted back, apologizing for the delay and asking if you still needed help.
• You said you still needed help.
• They contacted back (with an admittedly stupid way of using a canned response) saying that your gift is region-locked and you can't redeem it.
• You asked for clarification.
• They contacted back, saying that they gave you all they can say.

What else is there to ask about? According to them, your gift is region-locked. Unless your gift isn't actually region-locked, there's no more issue here.

A lot of Steam users seem to be affected by this: http://steamcommunity.com/discussions/forum/1/882963520827365441/?

Dyna - Depending on the source of the key some go bad. Older Gala keys are bad for that.. The error implies it has been used.

Might also be that you were given a key that is dead now and already used, such is life trading for keys.

I know when I was in BQ I had one key I know had never been used fail, it was about year old.

This message "Unable to add the gift to your game library. The gift may have already been redeemed. Please try again later." was and for me then I try to activate FORGE, but later it shows in library.

By the way, then I try to activate ETS2: going east dlc it says that I have this game, but later shows in game properties. Steam is buggy these days :/

Steam support: Not only is it a freaking bot, but it's a VERY BADLY programmed bot.

Gifts won in the gems auction were actually region locked, even though none of them said so. Maybe your Forced was one of those?

Those support responses are reason why this mock account exists :D

I think you may have given too much information. They probably can't handle that much input. Next time try:

I have gift. I cannot activate. Why?

View attached image.