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Sent a key but maybe the user already owned the game

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campanilla1993

Hi,

I created a giveaway and I sent the key of the game to the user that won but he didn't reply me and he owns the game on Steam but I don't know if he used my key or already owned the game. I ticked "I sent this gift" when I sent the email with the key but my account continues with value $0.00. What can I do?

Thanks in advance

11 years ago*

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12 Comments
Dizzee

W8 until he gives u feedback, then u will get CV.

11 years ago
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tallpaul02

No, you still get CV up to the first $30. The winner just hasn't marked it received yet.

Edit - ah, I see your edit now

11 years ago
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Trenning

He has to mark the game as "received" on his SteamGifts profile, then you'll get the contributer value (CV). After this, IT WILL TAKE 20 MINS. FOR STEAMGIFTS TO UPDATE YOUR CV VALUE.

11 years ago
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Peroxide

This is why you check to see whether they have the game before you send it.

11 years ago
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HustlaOG

No. It's not his task.

The one entering the giveaway has to make sure he doesn't have the game before entering.

If I was going to check people's libraries all the time I'm sending a game I'd go crazy.

11 years ago
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Peroxide

The OP had a problem and I gave them a solution for next time. May I ask how your post attempting to be the devil's advocate helped anyone in anyway?

Is it the winner's obligation to reply or even say thanks for the giveaway? It's been two days since the giveaway ended so the winner has another five. Assuming the winner has synced or received a forced sync, they wouldn't even be able to enter the giveaway.

11 years ago
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Argeus

New users might enter giveaways for games they have in hopes of selling them or trading them off or giving their friends. If you care what happens to your game, then it is your responsibility to check beforehand. If you don;t care then it doesn;t matter.

11 years ago
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HustlaOG

That's why I don't create giveaways for new users anymore. Even if I create a public giveaway (which I don't do often) I often set high, if not very high, CV.

11 years ago
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ButtsCallhoun

You're not normally allowed to enter giveaways for games you already own. The site automatically prevents it. The only exception would be if you acquired the game before the site scanned your steam profile again. Then you'd be able to enter because the site wouldn't yet recognize that you already have the game, so it wouldn't disallow you from entering.

11 years ago
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Logoth

You can wait it out... I think after a week you will be auto marked as received.

On a side note the game you gave away was a bundle game.
So either way you wont be getting any CV at this moment.

See FAQ/Rules and this update...

Your contributor value will be locked until you submit further giveaways that are not from bundles and will continue to rise gradually until the full value has been reached.

11 years ago
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Khalaq
(Senior Moderator)

To prevent these kinds of problems, I do three things before handing over a gift.

  • Check their SG profile.
  • Check their Steam library.
  • Check their Steam inventory.

I also do everything in person so that I know the winner received the gift or key. Email is unreliable and impossible to double-check.

11 years ago
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WastingSanity

Always check the winners account prior to sending the key. If it is private, add them to Steam and request they reveal their profile to you so you can check. After you verify they do not have the game. Send them the key at that time and request that they install it as well as report it as received on SteamGifts. This is the best way to avoid issues.

11 years ago
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Closed 11 years ago by campanilla1993.