Help with New User Question

1) u dont need evidence to prove to steamgifts staff members that you send gift to someone. it does matter if the gift receiver never checks their email. i suggest u add them in person and give key. sometimes mails do get lost.

2) its not against rules to send an email to the winner stating that person won a game. To solve the problem i suggest you add them on steam and give the gift.

3) its not against the rules to only use steam chat to send the steam key. staff wont ask.

4) no evidence needed to prove to send gift to someone unless they didnt mark it received. screenshot of the chat is not enough need to screen shot their library. only when they mark it not received.

Emails are fine to give out keys just remind them to click received.

but i would suggest you adding them to give them the keys.

Edit: CEO beat me to it.

Regarding evidence, therefore questions 1 and 4, I am not admin so couldn't say for certain. Best thing is to cover yourself as much as possible. Saving things in 'sent emails', taking screenshots, noting dates when things were sent etc.

Regarding 2 and 3, these are not against the rules and are actually sensible. Generally if I have something like a bundle key that I'm not too worried about, I'll email it. If it's a more valuable key I'll deliver it via SteamChat to ensure it gets delivered and activated as per the rules.

When I asked about evidence, I meant what evidence is needed to prove to Steamgifts staff that you sent the item, so that they will mark an item as being "received" if the gift receiver doesn't do it himself.

You making your life to complicated. When someone wins one of your giveaways either use the email provided to sent them the key or click to their SG profile, then click where it says Steam Profile. It will sent you to his Steam profile where you can add him and sent him the key through there. I think adding the winner on Steam to sent him the key is the most common way, and no its not against the rules.

Now, for the part of the proofs that you gave the game, i m pretty convinced that SG staff isnt obsessed with conspiracy and shit, so by being honest and showing them your inventory or a part of your key they would be fine.(I dont think is needed though)

You have one week to complete the action of sending the key and the winner mark it as received. After that week,if the winner hasnt marked as received even though you sent him the key,or any other problem with the giveaway contact support telling them your problem and they ll know what to do and guide you through, they 're good peoplez.

I actually advise people not to e-mail keys, at least in public giveaways. I suggest e-mailing them informing them they've won and to contact you through Steam. For re-rolls, we ask for screenshots of contact attempts. You have to give them a week to claim it. We don't normally re-roll giveaways where keys have been sent unless the creator has a backup key to give in case it's been used. In worst-case scenarios, we can delete the giveaway, or possibly change the feedback manually if you can prove the gift was sent, etc.. I think that covers most of your concerns.