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The winner of my giveaway didn't approve that he received the gift.

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Yolei

Hi there!

I'm new here and this was my first giveaway of a humble bundle link.

When the winner was selected I used the gift button in my bundle to send the gift to his email.
It looks like the user did not redeem the game nor did he approve that he received the e-mail.
Since there is no PM system here, I tried to add him on Steam but he didn't approve probably.

What should I do now? :(

I can't pick another winner as now the humble says it was used (even if it wasn't really redeemed).

10 years ago*

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9 Comments
doctorofjournalism

You can wait for him to read the email.

10 years ago
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Phire

i was waiting a few days before one of my winners approved his gift. So don't worry.

10 years ago
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Seppel

many people are not home this time around, maybe just wait some time :)

10 years ago
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coezo

Yes, be patient. How can you tell it wasn't redeemed even though HB said the email was used?

10 years ago
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Yolei

I checked his steam account.

10 years ago
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Eduelmago

if he marked as received, contact support, e-mails todays make a "sended" copy with the information. screen it, with the time etc, and send to support, they will know what to do.

10 years ago
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SeaGoblin

this is why people should ALWAYS converse with the winner BEFORE just randomly mailing a key or game to them....

if they dont talk to you at all, then you dont give them anything and reroll them with the proof you messaged them. simple as that..... seriously thats the best and safest thing you can do.... why screw yourself just cuz you refuse to take a few minutes to make sure you can contact them

10 years ago
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Yolei

A. In another website i'm in, it's just marked as received if the user doesn't respond in 24 hours.. Didn't know it's not like it here :(
B. As said, i'm new here.. Didn't know you can re-roll a winner (found out after it was sent already...).

10 years ago
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meirmeir

You can't ask for a reroll just because someone didn't answer you, it's not as simple as you think.

10 years ago
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Closed 10 years ago by Yolei.