Here is my problem, I made a 2 winners giveaway, everything ok, but suddenly I only can deliver 1 game, so the 1st winner (the fast one) already redeem/accept the gift and then when I can contact the 2nd one I explain what happens, and he's agree to cancelation.
➝ Now My question is, what happen in this case? if deleted the giveaway I'll lose the points from the other accepted gift? maybe can I change the game so I can deliver other (same value) to the 2nd winner? Please let me know what to do, don't want to leave this unfinished to the eternity.
I already asked for help to support (I'm waiting for some advice).
Thanks a lot you all for your time :D


This is a little frustrating

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3 years ago

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Should I forget it and continue with my life?

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Yes
No
Wait for Support
Stop giving away games

Yeah, at this point you're going to need some staff intervention.

Since you've already filed a ticket, all you can do now is wait.

3 years ago
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Wait for Support :)

3 years ago
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Thanks ♥

3 years ago*
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No problem. Ask support to delete one of the two copies. The other giveaway will be OK

3 years ago
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As quijote has said above. However, most likely it will take much longer, than deleting a single game GA... usually at least a few months, as this needs a higher level Mod, so for a while you will get 1 Not Received marked, which isn't a big deal.

3 years ago
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Deleted

This comment was deleted 1 year ago.

3 years ago
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