Dailyindiegame (DIG) 'customer support' claims I'm trying to scam them out of a couple $ in keys.

I had a duplicate key here and there, but not reported many at once, but i always got new keys or a refund.
And didn't even had to show screenshots. like if anyone wanted really they could just fake things, like using a duplicate message from something else.
Plus it treats us (there are alot of key (reseller) sites that ask this kind of proof) like we might be idiots that we don't even know how to redeem a steam key.

wow, talking about amazing and polite support they have

Although my cynical part tells me that from a a site mostly known for mostly pushing shovelware /assetflips /games made to game the system, I wouldnt honestly expect anything more than this kind of behaviour.

Now im not saying they are in the right, mind you.

You want my advice? open a dispute/chargeback if you can, DIG can shove it with their loads and loads of low quality crap.

It's a shady crap shop....
So each one that expect a good support should question if he buy in the right shop...

And their "nobody else reported a problem" is a standard mail they send in (each) case.

the few times i had problems i always got a new key instantly, but yeah those replies are pretty shitty from them

Yikes, what a terrible support response. This post should become the guide for companies as to how customer support should not be done.

What huge amounts of value lost! Now you have to Google for "lowest quality hentai" yourself. Are any of those games even on Steam still?

I am not active as I used to be but I always had pleasant discussions with DIG Support whenever I needed them and had my issues resolved fast.

They can be weird, I do buy form them quite often and have had a few issues. I have had them accuse me of defrauding them once, because a key was redeemed as something else.

I do have a new huge issue with them however. When you mark a key as used, it disappears from your list entirely. I cannot see my key history from bundle 200~-present when they are marked as used. This is a huge problem when I want to verify something.

Here again 2 days ago i had 1 dupe, mailed them, another dupe replacement, then i got another and it worked.

Maybe depends on money spend there?

I didn't expect to be playing the DIG defender here, but are you sure your password isn't compromised? Using the same password on many sites, or a very simple one? Or using some shared PC(s)?
Perhaps you can ask DIG for the ten most recent IPs that logged into your account (and their locations?).

Maybe someone got access to your keys. Send a few of them to Steam support and find out the date and time they were activated.

On the other side of the coin, DIG support could do that as well. If they were all activated after you received them, this could be why they have an issue and not wanting to give you replacements.

Doesn't DIG offer 2FA?
Any website selling keys should.

Okay, maybe something happened where your keys were stolen. But Fate is right. If by coincidence they were used after you revealed them, you might look guilty, even if you're not.

I still find the replies from DIG highly unprofessional and kinda hilarious though. Even if you were angry in your email to them, they should remain dignified and professional in their responses. Even if he/she happened to be right, they sound like an angsty teenager with the way they replied. You don't accuse, you make the person aware that those keys were activated by an account a few days ago and that you would like them to unlock their profile to confirm the games are not on there. You don't lead with... "YOU activated the keys."

I would be really annoyed as a customer if I reached out to support over genuinely duplicate keys and they outright accused me of trying to scam them. LMAO!

If they are both the developer and distributor of some of those games then they should be able to revoke those specific keys and issue new ones. As for their wording, "NOBODY reported any issues", that an interesting statement as you reported the issue, unless your name is Nobody. Then again them telling you that you reported these issues seems kind of silly.

Have you tried to reverse the charges as they did not provide the products you ordered?

I've had mixed experiences. In the past year or so I've always had very good service from them when reporting issues.

I think if you're reporting duplicates for games which they already know are dodgy, they will give you multiple replacement keys without a second thought. And I suppose it says a lot about the store that, very often, they are well aware that many of their keys are definitely extremely dodgy.

A few years back I had a terrible experience with them after issues with a key worth the massive sum of TWENTY PENCE and couldn't believe how rude, dismissive and unhelpful they were. I told them I was surprised at the treatment based on previous experiences, and they told me that actually, they were giving me great customer service, because they sent me their (rude, dismissive and unhelpful) responses quite quickly. And then, when they finally conceded and gave me a refund, they made sure to imply that I was being an asshole for asking for a refund or replacement for such a cheap key...

The replies from DIG show an air of arrogance and egotism. Sending emails to people that say "nobody else reported a problem" when people report a problem is definitely a bad move. While many people will not have issues, some people will . They seem to act like everyone who reports a problem is a scammer. Don't get me wrong, there are people who will try to scam a site like DIG but there are also innocent customers but they seem to think that all people who report issues are scammers. They seem to have the mindset and attitude of a child.

On the other hand, it is possible that you got hacked and someone got hold of your keys and used them. I see in a previous post that you said that you considered this but mentioned that DIG wouldn't confirm IP address or anything.

Looking at what happen it seems that their support system "If you have any issues, don't come to use for help". It seems their support system is there to make people believe that they do care but their responses say different.

Wow that is extremely unprofessional.

I've had my fair share of problems dealing with revoked keys in the past, I have lost almost all faith towards indie bundle sites like these. Although most are still quite professional, but since my purchases are years ago, more than half of my revoked unused keys are not replaced. Including Indie Gala, Fanatical, Groupees. So far the least problem I have faced are from Humble Bundle.

I have learnt to just let it go. Learn from the mistake, take the hit and accept the fact that some of my keys are no longer working, ask for permission from my GA winners to delete GA, and/or take the 'Not Received' mark anyway.

I have stopped buying indie bundles since many years ago. Some are pretty unreliable.

But again, the replies from them are extremely unprofessional. I'm not their customer, but thanks to you, I will never be.

I have a question, did you reveal the keys now or before when you bought it at that time. That can explain why the keys are now duplicate.

List of games that were 'duplicate keys' but not in my account if anyone is bored and wants to see that I don't 'own' the

I know there's a way you can type names of games one by one into the search bar on a person's game list to find it, but wasn't there also some site which you could just paste a bunch of game IDs in a single input and then compare it to a user account? I forget what it's called.

These guys should be blacklisting companies like Hede who suspiciously hike up the value of their shovelware in the steam store, so their continuing to work with them has my warning lights lit and what you're saying sounds believable.