Oh dear, that support guy seems like an alien from another galaxy... or should I say from another dimension...
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You are right, he probably should go to GMG first. They could then complain to EA that the batch of codes they got is faulty. EA probably would take that more seriously and it would go more smoothly all around.
Still, this support guy was ridiculously incompetent and/or EA has terrible policies.
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The guy probably never heard of GreenManGaming, or EA does not have them listed in the system as an authorized reseller. I hear that some people were banned for saying they purchased their BF3 key from GMG, so there is likely a wider mix-up involved here.
Also a word of advice when dealing with customer service reps: being impatient, rude, and playing the blame game will get you nowhere. I can tell that guy greatly enjoyed getting the last jab in, and I sure don't blame him. Try working in customer service for a year, or know someone close who has, and your view of them will change completely.
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I agree with your thought that the rep may not have known about GreenManGaming, especially since the OP called it GMG from the start. I am always very careful to clearly explain what I am talking about, rather than assuming that everyone will know some abbreviation or even a brand name. As someone that has worked in a job that required a lot of customer service, I hated people that presumed I should know what they were talking about when they used some relatively obscure name, phrasing, or abbreviation.
I do however blame the customer service guy here for having "enjoyed getting the last jab in." There are moronic, pain the ass customers for sure. Many times they have unreasonable expectations, or are themselves at fault either through a misunderstanding on their part or they have somehow damaged a product and expect compensation for it nonetheless. However, in this case, the OP, while a bit impatient, was generally trying to meet the requests of the customer service rep while explaining the situation and why some of the requests were impossible and illogical.
There are good customer service reps, and this was not one of them. If it is EA's policy to not take digital receipts, and he is not authorized to do anything more, he could have sympathized a bit and shown that he understood the silliness of the situation. Some of the blame of course falls on EA policies.
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I'm on the same boat. I have bought EA games since the early days of home computing (cassettes & floppy disks) but currently I boycott them.
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"But people have a need to insult EA nowadays"?????
Anyone that could read the conversation that was originally posted and try and put even one word of defense on the part of EA has to be a complete moron, an EA fanboy or worse of all, an EA employee.
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A lot of my experience with EA support has been great. To condemn the entirety of their support staff because one guy doesn't have a clue is just wrong.
In all businesses, there are people who know what they're doing, and people that don't. You'll find that nearly everywhere.
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Yes that's a rule of thumb for any form of transcaction.
You have to deal with the middle man first!
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but that is only when you get a third party steam key. If I get a valve key from a retailer that is redeemable on steam that is a different story. If they are the people who gave the retailer the key then they should be the ones to fix it. See Valve gives out the keys for their games. . But say we are, in your scenario, talking about Saints row the third then you are right. In my case it's Spore, which is a game distributed by EA meaning every key sold is handed out by them. They know what retailers are selling what and what keys they got. When you redeem a key on their Origin service they know where you bought it and for how much.
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But it could be possible that the retailer gave you the wrong key in the first place in which case it would be there fault... not saying that's what happened in this case, just saying ^_^
PS: EA... oh em gee.... lol, I still can't help but laugh reading through that
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yeah EA distributes the keys to the retailers . EA should fix the problem ulitmately (in case they really messed up the keys). But it should not be you contacting them, it should be GMG. They distribute the key to gmg , gmg distribute it to you. So you should contact gmg then gmg will contact EA to solve the problem.
EA support and you are not supposed to solve this problem, it should be GMG and EA.
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They apparently don't require a turing test for their employees.
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EA support suck balls
Its not the need to insult anyone its the lack of support you get when you ask for it.
I preorderd FIFA 13 Ultimate edition and had not received one of my pre ordered packs for like 3 weeks.
I contacted them and they said sometimes your computer might not recognize the code that EA sends to the machine
and the pack disappears. "Yes I ll take that answer because Im a fuckn idiot who believes that shit". The only way I got my packs
was to as you say "insult them in the forums"
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I won:
Ashish S:
Thanks for contacting EA Help! My name is Ashish S how may I help you?
you:
hello the last guy was unhelpful, hopefully you can
Ashish S:
Sure
you:
I hav an open case can you open the document I sent?
you:
I'm not, and will not be rude fyi I do the customer support gig myself
Ashish S:
Sure please provide me the case number?
Ashish S:
Thank you!
you:
np
you:
oh and blhaaa
Ashish S:
Thank you!
Ashish S:
Do you have the spore code as invalid?
you:
not invalid just reading as the last programn on the list yes, one seck
you:
XXXX-xxxxxxxxx
Ashish S:
The given code is for Spore Creepy & Cute Parts.
Ashish S:
And you have the Spore game not Spore Creepy & Cute Parts, right?
you:
well it should be the code for Spore: Ultimate Collection (NA) xxxx-xxxxx-xxxxx-xxxx
you:
see EA keeps issuing the wrong codes
Ashish S:
Okay
Ashish S:
Being a valuable customer I am making an exception for you so that I am providing you a new code.
you:
http://forums.greenmangaming.com/topic/3104/ it's been an issue for over six months now
you:
1/8th of the codes sent out results in this
you:
thankyou
you:
I could kiss you.
Ashish S:
xxxx-xxxxxxxxx
Ashish S:
Please check and let me know if it works.
you:
could you also put in nope
Ashish S:
Sure
you:
err it doesn't work
you:
but I was gonna say a note to EA about the codes it's putting out for spore ultimate ed
Ashish S:
Are you trying to redeem this code in Origin?
you:
yes
you:
it spins then times out
you:
can you unredeem creepy and cute. . . might be the issue
Ashish S:
Sure
Ashish S:
I have redeemed it now.
you:
because it has one key allready valid.
Ashish S:
Please check the game in Origin as digital.
Ashish S:
And let me know if it works.
you:
spore is in, but still missing galatic
Ashish S:
Could you please refresh the page again?
you:
ok
you:
lol yup thankyou
Ashish S:
You are our valued customer and as a token of appreciation, we’ll be sending you a 15% discount coupon code via email as soon as this chat concludes. The code can be used to make purchases through Origin with the following exceptions – the code cannot be used to purchase virtual currency, placing pre-orders, third party games, already on sale items and games released within last 14 days.
you:
but yes, there should be a note put into EA . Only 2 non-official retailers are selling anything apart from this ed
Ashish S:
Sure
Ashish S:
I will forward this to our concerned department.
you:
and any key bought from june (est) should be the full package
Ashish S:
Sure
you:
I think you guys are the only ones selling them apart
Ashish S:
I have forwarded it.
you:
thanyou
you:
and have a great day
you:
night
Ashish S:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
no that's great
Ashish S:
If you need help with anything else, please feel free to contact us anytime!
Ashish S:
Bye and take care!
you:
exp if ytou pass word about the bad keys
you:
you too
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I guess now you see why I was targeting the previous support guy for his stupidity/ignorance/whatever.
I'm glad that you managed to win ;)
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Well I have np with "different" accents unless it's really hard to communicate.
For example, I had a hard time to understand the Chinese people I was working with on a group project @university.
Lots of love to India and Indian people from Greece.
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I had a problem with some games before but all were done from the first time of contacting them :)
and only couldn't be redeemed because they were old games that they mention in their FAQ page. I either contact them directly by chat or send a ticket and both got working in no time :D I love their support except someone is trying to steal my account and they couldn't do anything about it :(
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Am I the only one who thinks, that you should write in a more regular form, even if it's a "chat" support?
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Arjun:
Thanks for contacting EA Help! My name is Arjun how may I help you?
you:
hey
Arjun:
How may I help you today?
you:
I tried to redeem my Spore ultimate ed and only got creepy and cute
you:
Spore: Ultimate Collection rather
Arjun:
I apologize for the inconvenience caused. I'll do my best to address your concern.
Arjun:
Please provide your EA email address.
you:
schalart@gmail.com
Arjun:
Do you have the purchase receipt of the game?
you:
yes
you:
want me to forawrd it to you?
you:
forword
Arjun:
Please scan the receipt and attach it on the chat.
Arjun:
https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket
you:
it's electronic
you:
from GMG
Arjun:
Do you have the receipt in paper.
you:
no, it's sent via E-mail
Arjun:
Okay.
Arjun:
Do you mind holding for a minute while I come up with something useful for you?
Arjun:
Thank you for waiting. I appreciate your patience.
you:
np, added it
you:
I saved it as an xps
Arjun:
Please contact the retailer he will provide you a paper receipt please show the receipt to us and I assure you we will try our best to resolve your issue.
you:
hello?
you:
there is no psychical receipt
you:
you guys give them the keys
Arjun:
From were did you bought the Spre game?
Arjun:
you:
it's on the recipt
you:
in the case file
you:
sorry they sent both on the same E-mail
Arjun:
I have ask my superior, as a one time exception I can provide you Spore Galactic Adventures PC game code.
Arjun:
Is that fine with you?
you:
what about spore?
you:
it should have been all three with the code
you:
I looked online and it seems 1/8th of the codes you issue turn out like this
you:
or so
you:
if I get all three going , I'm fine with that
you:
even if they are just put into my origin
Arjun:
Sorry we are unable to provide the code for free.
you:
not for free, I paid for all three parts: the base game, and the two exp packs
you:
I don't want anything free
you:
I just want what I paid for
Arjun:
We need the receipt as a proof of purchase.
you:
it's in my file
you:
case file
you:
like you asked
Arjun:
Do you have paper receipt of the game?
you:
does Origin issue paper receipts for online digital games?
you:
I've never gotten one
Arjun:
Did you purchase the game from Origin?
you:
did you look at the receipt?
you:
that I sent
you:
it's in my cases ---->this is the receipt 11/24/12 at 04:58 AM
Arjun:
Sorry I am unable to view it.
Arjun:
The file is not opening.
you:
you don't have windows?
you:
one seck
Arjun:
Yes.
you:
xps viewer
you:
it's the webpage printing program built into windows vista to 8
Arjun:
Please provide another format.
you:
one seck
you:
it said it was a supported file type
Arjun:
Do you have the receipt in paper or in email?
you:
in E-mail
Arjun:
Did you purchase the game from Origin?
you:
Greenman Gaming
you:
buy you gave them the code
you:
but
you:
this code
Arjun:
I really apologies please contact Greenman Gaming, as we do not accept Email receipt.
you:
-put in my key-
you:
itès your mistake. . . not theirs
you:
all thier codes are being redeemed that way
you:
not you specifically but E/a who issued the code
you:
and seeing as I redeemed the code they cannot help me
you:
see Origin is only to the last program issued by the pack
Arjun:
The code that you are referring is of CREEPY&CUTE PARTS , for other code you need to purchase it.
you:
it's been happening for 6 months now
Arjun:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
Can I get another person please?
you:
Because I'm not getting screwed by your drm
Arjun:
I assure you he will also say the same thing.
you:
I doubt it
you:
If you refuse to look at my receipt
Arjun:
Please purchase the game
you:
what do you mean by that
Arjun:
We do not accept Email receipt
you:
Gimmie another person now or I'm contacting My MLA
Arjun:
Due to the fact that you are continually requesting something that I have informed you is not possible, I will be disconnecting this chat at this time. Thank you for contacting Electronic Arts.
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