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Wrong Keys Given

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Marygold

Hello, so I just recently won a key for "Super Chain Crusher Horizon", but I instead received a key for "The Clans - Saga of Twins", so what should I do?

9 years ago

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14 Comments
MysticAarrgg

The user has until seven days after the Giveaway to give you the proper game. If not, mark it not received.

9 years ago
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guppy44

Contact the giver and inform him/her about the situation. They have 7 days from the end of the giveaway to provide the correct game. If you haven't received it after a week then mark it not received.

9 years ago
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Marygold

I see, but should I go to steam and contact him, or is there a message function i can use here on SG? I'm kinda new here so I don't know most of the functions.

9 years ago
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guppy44

You could add the user on Steam and talk, or you could post a comment on the giveaway page stating there was an issue with the key and you'd like to discuss. :)

9 years ago
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Marygold

Oh ok, I'll try to do both then. Thanks :D

9 years ago
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guppy44

Happy to help. Good luck. ^_^

9 years ago
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CeilingChair

just post on the giveaway page. chances are he doesnt have the key anymore since it probably was given on another giveaway, though.

if you are unhappy with that outcome, then just mark it not received when you are able.

if you feel it was an honest mistake and you are content with receiving the game you received, you can state its an acceptable alternative on the page and he will be able to open a support ticket to have the giveaway changed to the game you received. then you can mark the correct game as received and he wont have the undelivered game on his profile.

9 years ago
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TheSlayer01

You can do that?
I mean, this part :

open a support ticket to have the giveaway changed to the game you received.

9 years ago
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CeilingChair

I havent used the option personally, but you can open a ticket for "change giveaway game" and thats what I assume that option is for.

changing or deleting a giveaway that has finished does require consent from the winner, so its not like someone can just fuck with people.

9 years ago
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chairmankao

Changing giveaway is a nicer option, especially if it was an honest mistake.

9 years ago
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TheSlayer01

Yeah, i already checked that new category for change giveaway game is added there. Last time i open new ticket, it wasn't there ._.

9 years ago
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Klinge

Thank you for explaining all the options in a very nice way. Saved me some work since I wanted to post the same thing :)

9 years ago
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TempeteJoachim
(Super Moderator)

+1 :D

9 years ago
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Saint
(Junior Moderator)

It happened to me a few weeks ago, on the giver side. I made a copy-paste error and sent unwillingly a key for game Z to the winner of game X. He added me on Steam and warned me about that, I gave him the good key, problem solved.
TL;DR It can be a really innocent mistake from the giver, get in touch with her/him.

9 years ago
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Closed 9 years ago by Marygold.