The user has until seven days after the Giveaway to give you the proper game. If not, mark it not received.
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just post on the giveaway page. chances are he doesnt have the key anymore since it probably was given on another giveaway, though.
if you are unhappy with that outcome, then just mark it not received when you are able.
if you feel it was an honest mistake and you are content with receiving the game you received, you can state its an acceptable alternative on the page and he will be able to open a support ticket to have the giveaway changed to the game you received. then you can mark the correct game as received and he wont have the undelivered game on his profile.
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You can do that?
I mean, this part :
open a support ticket to have the giveaway changed to the game you received.
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I havent used the option personally, but you can open a ticket for "change giveaway game" and thats what I assume that option is for.
changing or deleting a giveaway that has finished does require consent from the winner, so its not like someone can just fuck with people.
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Changing giveaway is a nicer option, especially if it was an honest mistake.
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Yeah, i already checked that new category for change giveaway game is added there. Last time i open new ticket, it wasn't there ._.
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It happened to me a few weeks ago, on the giver side. I made a copy-paste error and sent unwillingly a key for game Z to the winner of game X. He added me on Steam and warned me about that, I gave him the good key, problem solved.
TL;DR It can be a really innocent mistake from the giver, get in touch with her/him.
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Hello, so I just recently won a key for "Super Chain Crusher Horizon", but I instead received a key for "The Clans - Saga of Twins", so what should I do?
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