Maybe dont send the key till they change it for you
SG support is slow usually
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Delete the giveaway, everyone who entered will get their points returned, support is not involved, and you can make another with the correct game this time.
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The best way would be to delete the giveaway and start a new one with the correct game. At least that's what I did when I incorrectly chose a different game.
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I can't create a new one because of the limit of people didn't responded to previous ones and because of deleting the last one, so let's wait and after that, I will create it... Thanks so much!
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When you open your giveaway, there is on left button "delete giveaway". I think it isn't limited, but you lose one giveaway slot. If giveaway ends, you need winners approval to delete it and he don't have to allow you solve your problem and will force you buy game you promised giveaway for.
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thank you for your help, I am closing my ticket and deleting a giveaway...
everyone have a nice day!
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I have 2 tickets that haven't been commented on for more than 2 months :D
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It's volunteer work..
Also usually other category seems to give a quicker response.
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Should we whitelist the support staff to show appreciation?
Or shouldn't we so that they win less games and are less distracted?
Honestly If you - a support member - reads this.
Thank you so very very much! And if I didn't I probably are not aware that you are one.
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LOL
Funny but evil thoughts.
I have the majority of the active mods in my WL.
And yes, partly to show a thanks for their work and partly because they are nice people -as far as i can see and say it-.
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From me are 400+ tickets open. Partly since 2 years+
But the support try to handle a part of them from time to time.
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That means about 20% of open tickets are from you :D
Maybe some community driven support system would be good (as prefilter).
Multiple Jurors become the same ticket.
Delete giveaway / reroll can probably be handled very unbiased.
For others it can be be declined /approved / forwarded to a real mod if the majority agrees.
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Maybe i sound hard but it would be enough or at least much better if cg would do something and bring a bunch of new mods in.
The situation is the same since around 2 years, so nothing someone can say it is new or not changeable (in that time).
I know, at least, 3 people that offered help and that never got a clear response.
And yes, i am frustrated and sad about it
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Ultra mods can also add new support members but I think they never did that so far.
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Yes, MSKOTOR had big plans when promoted to Ultra Mod.
A part of the 3 people that i brought as examples above, contacted her direct.
Because of that i don't expect much....
The only, really, active ultra mod is Gaffi and he fight on all fronts.
He solve 40-50% of all tickets that get solved from me
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I can say that Zomby is pretty active, too. He solved most of my tickets.
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Oh, i am sorry, i totally forgot that he is a Ultra Mod and not Senior Mod.
It's true, he is active too.
@Zomby: Forgive me it was nearly 3 AM for me as i wrote the text above.
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Support usually answers tickets that concern giveaways (like rerolls, modifying the GA) in a day or two. Good luck ever getting an answer on tickets in the 'Add Game to List' or 'Other' categories though.
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I'm not really sure about the purpose of "Change game" tickets.
I won a wrong game once and we tried to change it but support only agreed to deletion.
Sadly I can't remember who the creator was. Wanted to whitelist - maybe I did, maybe not 😥
My record is nearly 3 years.
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They change the game only if it is a other version of the same game.
As example a gold version instead the normal version.
They don't change it to a complete different game.
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Maybe the real ticket was the friends we made along the way
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My tickets from August 20 and August 25 didn't make any friends and are still waiting :P
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Support didn't reply to me for 7 days and more , but I didn't bother a lot just solved the problem on my own , and yeah it happened last week
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So, I created a Giveaway for one of my Game Keys and I accidentally used a different game in listings. So I made a ticket to change game about 24hrs ago... I am still waiting for response from Moderators to change it. GA is ending next day and I don't know what I should do. Please help
Edit: Question was answered, should I close this thread tho?
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